2/10 Poor
11 Nov 2024
Hotel refused to let me check-in. Staff was rude and stated that their pet rooms were full, even though there were only 3 cars there. My husband and i travel with 2 service dogs. I didnt book with insurance because i booked a few hours before arriving. Called customer service with Hotels.com and they called hotel to see if they would approve the cancelation sunce they were the reason we didnt stay there and they refused so they could keep my money... ended up staying next door at a nicer place with friendly service. Will never recommend this hotel to anyone!!!
Jamie
Jamie, 1-night business trip
Verified Hotels.com guest review