I made a booking through Expedia to stay at Oasi Olimpia Relais, Massa Lubrense. I called the hotel on the day of the reservation and explained that I was very unwell and physically unable to come. I asked for a refund. Whilst speaking with the manager, I explained the situation and even offered to see a local doctor and obtain a Doctors note to offer further credence to my case. The manger looked me up on their system, was very helpful and explained that, even though I was calling on the day of the booking and they usually require 24 hours’ notice, he could still offer me a 50% refund due to the fact that I was ill. I gratefully accepted. Towards the end of the conversation, the manager seemed to ascertain that I had made the reservation through Expedia, even though he had my details in front of him for the duration of the conversation. This changed everything! I was suddenly told that because I had booked through Expedia there was nothing he could do and that I should have booked through the hotel directly! He said that as I did not book directly it was now out of his hands – but the Expedia policy says it is the hotel that decides how to manage cancellations. I explained that we had just had a full conversation about this 50% refund and that my reasons for not keeping the reservation were out of my hands but it made no difference.