2/10 Poor
25 Jul 2024
On my first night I found a HUGE cockroach in the bathroom. It was quite late and because there was no phone in the room I couldn’t call the front desk. Out of fear, I slept with the lights on for a few short, restless hours. The next morning, when I explained about the cockroach the front desk staff did not show any reaction or surprise. I was given a refund for the following nights but no compensation or genuine apology for the first night. In fact after checking out I had to ask for my city tax but they didn’t have enough change. Very disappointing- i travel a great deal but I’ve never seen a cockroach and it was disturbing! The building itself is a bit run down, getting old, and in need some updates. Also after sending a long email I got no response from the hotel.
Catarina
Catarina, 8-night trip
Verified Expedia guest review
