2/10 Poor
18 Oct 2024
Not safe.
Within 10 minutes of arriving I fell down the second flight of stairs leading to the bedroom and sustained a nasty injury to my head, knee and hand. There was no handrail which could have prevented my fall. I reported my injury to the receptionist who gave me ice and the number of a taxi if I needed to go to a hospital. She said she would report my injury to the manager and my concern regarding a lack of handrail.
I stayed 8 nights and no one from the company contacted me to see how I was or to investigate the accident.
I subsequently found out that in July a guest had pointed out the lack of a handrail and that the stairs were dangerous and that the manager had confirmed that the issue had been addressed. This is not true and very misleading.
We booked a room with a seaview and were given a room with a view of another apartment. The receptionist asked for proof we had booked a seaview which was somewhat insulting as all rooms on this site when we booked and anytime I have checked since are described as having sea views. We were transferred to a room at 7pm the following day which had a partial sea view. We were obviously very low priority.
Towels were changed after two days and nothing thereafter and the bins were not emptied. We should not have to ask for basic service.
As previous guest has pointed out the balconies are not safe for young children and in general the apartment is not safe until handrails are put in on all the stairs.
Anne Marie
Anne Marie, 8-night trip
Verified Hotels.com guest review
