2/10 Poor
26 Nov 2024
Horrible stay, Horrible service
The water pipe broke in my room and it was flooded with water. I told the front desk person that I will sleep with my cousins in their room and I don’t want to pay for the night. He cleaned the room and removed the sink pipe and told me I can sleep in my room now. It was around 1:30 am. I told him I brought all my stuff up to my cousins room and how am I supposed to wash my hand with no access to the sink. I went back to sleep and he came back to my room and told me I can go back to my room. Now it is 2 am and I said I will sleep with my cousins. The next day I asked for a refund or to only pay for half of the price because I never slept in the room. He denied me and said that I should have slept in my room even though my room was flooded with water. I would not recommend this place at all!
Leth
Leth, 1-night family trip
Verified Hotels.com guest review