Hotel is somewhat dated. ‘Spa’ not a spa but 2 saunas … Big empty bath tub that looks like a jacuzzi but empty and was told just a bath .. but not working, ‘out of order ‘ signs on one sauna for some of the days, water machine , lockers also out of order. When put to manager, he said ‘comes down to definition of Spa’. Well if all you’re offering is a sauna , say something. Don’t advertise ‘Spa’ incl on big rollups in reception lobby - see image . Gym nice but one bike has missing pedal straps. WiFi effectively not working in rooms .. and surprised to find layout of hotel effectively as terraced houses ..not part of main building . Not nice for solo women travellers. ‘Junior suite’ ok but no more and coffee /tea not refilled. Food of mediocre quality and no really nice place to chill .. main chill area by restaurant feels like a canteen.. /on a boat .. + bar in reception area. travelled round the world and stayed in many 4 star hotels . This one really struggles to be more than 3.
Upside: staff lovely, big resort, lots of places to choose from and great activity programme, Dutch animation team lady great , entertainment good - Saturday singer Nikki fantastic and when shared feedback w management was offered access to VIP club.. I left after 7 days and moved to other hotel nearby .. had enough when WiFi key cutting out and nothing was done despite ‘we’ll send a technician to the room’ . Disappointing experience. Some way from the experience I’d been sold on here