Take in the views from the rooftop terrace when you stay at Quest New Plymouth. Guests can enjoy the fitness centre, or take advantage of nearby hiking/biking trails. Apartments feature conveniences such as kitchens, along with Smart TVs and premium bedding.
Languages
English, Hindi, Italian, Russian, Spanish
At a glance
Property size
40 apartments
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age – 18
Check-out time is 10 AM
Contactless check-out
Special check-in instructions
The property charges 2 per cent for credit card payments
The front desk is open Monday - Friday (7:00 AM - 7:00 PM) and Saturday - Sunday (8:00 AM - 4:00 PM)
Guests will receive an email 7 days before arrival with check-in instructions and an access code; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
For more details, please contact the property using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Babysitting*
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
Parking
On-site parking only available on request
Uncovered on-site self-parking (NZD 10 per night; includes in/out privileges)
Uncovered on-site extended parking (NZD 10 per night)
Height restrictions apply for on-site parking
Other information
Designated smoking areas
Property amenities
Pool/Spa
Sauna
Internet
Free Wi-Fi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices)
Parking and transport
On-site parking available only on request
Uncovered self parking on site (NZD 10 per night; includes in/out privileges)
Uncovered extended parking on site (NZD 10 per night)
Height restrictions apply for on-site parking
On-site parking
Family friendly
Cots (infant beds): NZD 10.0 per stay
Babysitting (surcharge)
Kitchen
Microwave
Dishwasher
Toaster
Coffee/tea maker
Cookware/dishes/utensils
Electric kettle
Dining
Continental breakfast available for a fee 7:00 AM–9:00 AM on weekdays and 8:00 AM–9:00 AM on weekends: NZD 15 for adults and NZD 15 for children
Bedrooms
Premium bedding
Bed sheets provided
Rollaway/extra beds: NZD 45.0 per night
Bathrooms
Towels provided
Free toiletries
Hairdryer
Entertainment
Smart TV with satellite service
Streaming services
First-run films
Outdoor areas
Rooftop terrace
Laundry
Dry cleaning/laundry service
Laundry facilities
Climate control
Air conditioning
Pets
No pets allowed
Suitability/Accessibility
If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Lift
Grab bar near toilet
Low-height worktop and sink
Soundproofing
Well-lit path to entrance
Wheelchair-accessible
Wheelchair-accessible registration desk
Wheelchair-accessible path to lift
Designated smoking areas
Services and conveniences
Concierge services
Tour/ticket assistance
Daily housekeeping
Multilingual staff
Iron/ironing board
Phone
Luggage storage
Safe at front desk
ATM/banking services
Location highlights
Connected to a shopping centre
Near the ocean
Near the boardwalk
Near the airport
In the shopping district
In the city centre
Things to do
Fitness centre
Fitness facilities nearby (free access)
Bike rentals nearby
Hiking/biking trails nearby
Safety features
Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
Smoke detector installed (host has indicated that there is a smoke detector on the property)
Fire extinguisher
First aid kit
Security system
General
40 rooms
Built in 2009
Fees & policies
Optional extras
Continental breakfast is offered for an extra charge of approximately NZD 15 for adults and NZD 15 for children
Credit card charges are subject to an extra charge of 2 per cent
Children & extra beds
Babysitting is available for an extra charge
Cots/infant beds are available for NZD 10.0 per stay
Rollaway beds are available for NZD 45.0 per night
Parking
Uncovered self-parking costs NZD 10 per night with in/out privileges
Uncovered extended parking costs NZD 10 per night
Guests must contact this property in advance to reserve on-site parking
Parking height restrictions apply
Policies
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has indicated that there is a smoke detector on the property.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
This property is professionally cleaned.
Also known as
Quest Apartment New Plymouth
Quest New Plymouth
Quest New Plymouth Apartment
Quest New Plymouth Aparthotel
Quest New Plymouth New Plymouth
Quest New Plymouth Aparthotel New Plymouth
Frequently asked questions
Does Quest New Plymouth offer free cancellation for a full refund?
Yes, Quest New Plymouth does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Quest New Plymouth?
Sorry, pets aren't allowed.
Is parking offered on site at Quest New Plymouth?
Yes. Self-parking costs NZD 10 per night. Extended parking costs NZD 10 per night.
What are the check-in and check-out times at Quest New Plymouth?
Check-in start time: 2:00 PM; check-in end time: anytime. Check-out time is 10 AM. Contactless social distancing and check-out are available.
What is there to do at Quest New Plymouth and nearby?
Have fun with nearby activities such as cycling and hiking. Enjoy amenities such as a sauna and a fitness centre.
Does Quest New Plymouth have a kitchen or kitchenette?
Yes, there is a kitchen, which also includes a coffee maker, a toaster and cookware.
What's the area around Quest New Plymouth like?
Quest New Plymouth is in New Plymouth CBD, a short 1-minute walk from Centre City Shopping Centre and 4 minutes' walk from Coastal Walkway.
Quest New Plymouth Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.0/10
Cleanliness
8.8/10
Staff & service
8.8/10
Amenities
8.8/10
Property conditions & facilities
8.0/10
Eco-friendliness
Reviews
10/10 Exceptional
30 Dec 2024
Verified traveller
3-night family trip
Verified Hotels.com guest review
6/10 Good
17 Nov 2024
Isabel
Isabel, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 Oct 2024
Verified traveller
3-night trip
Verified Hotels.com guest review
8/10 Very good
15 Oct 2024
Lisa
Lisa, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
2 Oct 2024
Excellent speedy service...
Martin
Martin, 1-night trip
Verified Expedia guest review
6/10 Good
7 Sep 2024
The Quest is centrally located and close to places .
What was wrong is the room was not serviced even after I rang reception and told them at 2.00pm the room had not been done.Reception said it would be soon.On our return 7.00pm ,it still had NOT been serviced.
The bed was up against a wall and to get in and out you had to climb over the other person
Dennis
Dennis, 2-night trip
Verified Expedia guest review
10/10 Exceptional
5 Sep 2024
Eric
Eric, 1-night trip
Verified Expedia guest review
10/10 Exceptional
31 Jul 2024
Olivia
Olivia, 2-night trip
Verified Expedia guest review
10/10 Exceptional
31 Jul 2024
Ming-Chang
Ming-Chang, 2-night trip
Verified Hotels.com guest review
6/10 Good
18 Jul 2024
J
J, 1-night trip
Verified Expedia guest review
10/10 Exceptional
12 Jul 2024
maryam
maryam, 2-night trip
Verified Hotels.com guest review
8/10 Very good
7 Jul 2024
Ricky
Ricky, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
2 Jul 2024
Perfect location
Ronil
Ronil, 2-night family trip
Verified Expedia guest review
6/10 Good
28 Jun 2024
there were 2 single people staying ,2 Cards would have been handy,instead of gettin rung up at 2 in the morning to let the latter and other person in.
Alan John
Alan John, 1-night trip with friends
Verified Expedia guest review
8/10 Very good
21 Jun 2024
Room size was excellent, just not a fan of the zipped together beds. Great location.
Amanda
Amanda, 1-night business trip
Verified Expedia guest review
10/10 Exceptional
7 Jun 2024
Chavaughn
Chavaughn, 1-night trip
Verified Expedia guest review
10/10 Exceptional
24 May 2024
Chavaughn
Chavaughn, 1-night trip
Verified Expedia guest review
10/10 Exceptional
18 May 2024
Eric
Eric, 1-night trip
Verified Expedia guest review
8/10 Very good
2 May 2024
CINTYA
CINTYA, 2-night trip
Verified Expedia guest review
8/10 Very good
28 Apr 2024
Love the location. Straight across the road from Star bucks and the shopping centre. Free access to a gym sold me. Only problem was the rubbish from the previous guests was not removed from the toilet bins, or the kitchen bins, There was a change of towels the next day, but sloppy bed remake. So probably cleanliness wasn't great to some degree.
Gina
Gina, 2-night trip
Verified Lastminute guest review
6/10 Good
27 Apr 2024
Update you description please. Expedia advertised free parking (one of my reasons for choosing this hotel). When I arrived and asked where to park I was told to use street parking. When I showed the property description clearly stating free parking, I was told Expedia was wrong and although they had free parking it was 'subject to availability'. I checked their carpark and saw that they were leasing many of the parks (empty with tow-away signs) leaving few for guests, all full.
Anthony
Anthony, 1-night romance trip
Verified Expedia guest review
2/10 Poor
23 Apr 2024
We had to change rooms when we got there as first one smelt. The second room was hardly any better mainly because you cannot open any windows for ventilation.
The cooking equipment was appalling. The saucepan handle was so loose that almost came off in my hand.... dangerous!
It looked like the building design meant that you could not open windows in any of the rooms.
We have stayed in other Quest properties but this one was the worst by some way. We booked 4 nights and left after 2 and they even refused to give us exactly half the amount back. Very poor.
Ken
Ken, 4-night romance trip
Verified Expedia guest review
6/10 Good
11 Apr 2024
Apartment was not cleaned properly lots of dust on skirting board's and bathroom tiles. Sofa bed full of crumbs and a paper clip. I would not have been happy if we had needed to use the sofa bed. Furniture needs replacing whole place could do with a refurbishment i have photos if needed