My recent stay at Moon Hotel Brooklyn was a disappointing and frustrating experience that I feel compelled to share, as an international traveler from Japan with limited English proficiency.
Upon checking in, I immediately noticed that the heater in my room was not working, leaving the space uncomfortably cold. As someone who struggles with English, communicating this issue to the staff was challenging, but I made an effort to express my concerns.
To compound my discomfort, there was no hot water when I attempted to shower. This was particularly distressing after a long day of travel. I expected a basic level of comfort and amenities, but Moon Hotel Brooklyn failed to meet even these modest standards.
Upon returning home, I took the initiative to call the hotel and voice my concerns. To my dismay, I was told that I had to email the manager, Andy, to address my issues. I promptly sent an email on January 5, 2024, detailing the problems I had encountered during my stay. Unfortunately, my efforts to communicate my concerns were met with silence.
After waiting several weeks for a response, I decided to take matters into my own hands and called Moon Hotel Brooklyn once again. When I finally spoke with Manager Andy, he shockingly claimed that he had never received my email. Frustrated, I provided him with the exact time and date of my email, and suddenly, he conveniently found it. Despite acknowledging the issues I faced, he callously informed me that there was nothing he could