Des Moines International Airport (DSM) - 29 min drive
Free local area shuttle
Free shopping centre shuttle
Restaurants
Subway - 13 min walk
Raising Cane's Chicken Fingers - 18 min walk
Casey's General Store - 10 min walk
The Cheesecake Factory - 11 min walk
Chick-fil-A - 10 min walk
About this property
Hilton Garden Inn Des Moines West
When you stay at Hilton Garden Inn Des Moines West, you'll be within a 15-minute drive of Jordan Creek Town Center and Drake University. The restaurant is the perfect spot for a bite to eat, and after visiting the 24-hour fitness centre for a workout, you can unwind with a drink at the bar/lounge. An indoor pool and a hot tub are offered, and in-room conveniences include fridges and microwaves.
Languages
English
At a glance
Hotel size
176 rooms
Arranged over 4 floors
Arriving/Leaving
Check-in time starts at 4:00 PM
Contactless check-in and check-out are available
Express check-out available
Minimum check-in age – 21
Check-out time is noon
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 21
Pets
Pets allowed (dogs and cats only, 2 total)*
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi and wired internet access in rooms
Parking
Free on-site self-parking
Wheelchair-accessible parking and van parking on site
Off-site
Free area shuttle within 5 mi
Free shopping centre shuttle
Other information
Smoke-free property
Property amenities
Food and drink
Cooked-to-order breakfast (surcharge) each morning 6 AM–10 AM
Cooked-to-order breakfast is offered for an extra charge of approximately USD 11.95 for adults and USD 5.95 for children
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of USD 50 per accommodation, per stay
Pool, spa, & gym (if applicable)
Pool access available from 6 AM to 11 PM
Policies
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
Also known as
Hilton Garden Inn Hotel Moines West
Hilton Garden Inn Moines West
Hilton Garden Inn Moines West Hotel West Des Moines
Hilton Garden Inn Moines West Hotel
Hilton Garden Inn Moines West West Des Moines
Hilton Garn Inn Moines West
Hilton Garden Des Moines West
Hilton Garden Inn Des Moines West Hotel
Hilton Garden Inn Des Moines West West Des Moines
Hilton Garden Inn Des Moines West Hotel West Des Moines
Frequently asked questions
Does Hilton Garden Inn Des Moines West offer free cancellation for a full refund?
Yes, Hilton Garden Inn Des Moines West does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Hilton Garden Inn Des Moines West?
Yes, there's an indoor pool and a children's pool. Guests have pool access from 6 AM to 11 PM.
Are pets allowed at Hilton Garden Inn Des Moines West?
Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of USD 50 per accommodation, per stay. Service animals are exempt from fees.
Is parking offered on site at Hilton Garden Inn Des Moines West?
Yes, there's free self parking.
What are the check-in and check-out times at Hilton Garden Inn Des Moines West?
You can check in starting at 4:00 PM. Check-out time is noon. Express check-out and contactless social distancing and check-out are available.
What is there to do at Hilton Garden Inn Des Moines West and nearby?
Hilton Garden Inn Des Moines West has an indoor pool and a 24-hour fitness centre, as well as 1 hot tub.
Are there restaurants at or near Hilton Garden Inn Des Moines West?
Yes, there's an on-site restaurant.
What's the area around Hilton Garden Inn Des Moines West like?
Hilton Garden Inn Des Moines West is a short 6-minute walk from Jordan Creek Town Center and 19 minutes' walk from West Glen Town Center.
Hilton Garden Inn Des Moines West Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.0/10
Staff & service
8.2/10
Amenities
9.0/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
6/10 Good
24 Jan 2025
Horrible staff Horrible stay
Check in was fast but they didn't even ID me, I'm not sure but I think they have to ID upon check in. He was rude that I didn't "qualify" for two free bottles of water b/c I was just a "base line member". After checking the room out the bed was well past it's life expectancy and needs to be replaced and updated, very uncomfortable. Cleaning staff in the AM was loud and rude as well. Tried to open my door as I was getting ready for my day.
Bradley
Bradley, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
21 Jan 2025
Very nice and would stay here again with our dogs.
Nicholas
Nicholas, 1-night family trip
Verified Hotels.com guest review
8/10 Very good
11 Nov 2024
Responsive Service
Overall, it was okay for just two nights. Upon arrival, noticed mini refrig was not working-was unplugged. I plugged it in to find out was VERY NOISY - something was wrong. Called the front desk and gal said she'd try to check into it, but maintenance was on site the next day. Didn't hear from anyone...at some point i got a text from the hotel asking if everything was okay and I responded regarding the mini refrig & that remote batteries weren't working. By the time I got to my room at 5pm - it was swapped out, remote worked, and all was well! The bed/mattress was uncomfortable-hard. These are minor things IMO. Other wise all else was just great!
Kellie
Kellie, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
1 Nov 2024
Was very nice and kids had a blast
Cari
Cari, 1-night trip
Verified Expedia guest review
8/10 Very good
31 Oct 2024
Le Anne
Le Anne, 1-night trip
Verified Hotels.com guest review
6/10 Good
31 Oct 2024
The room was comfortable. However, the bathtub faucet handle was falling off and I was unable to take a bath or shower.
Verified traveller
1-night trip with friends
Verified Hotels.com guest review
4/10 Fair
29 Oct 2024
LUKE
LUKE, 1-night trip
Verified Expedia guest review
6/10 Good
20 Oct 2024
Expensive (charge for breakfast, internet, and water bottles) and too much chlorine in pool.
Steven
Steven, 2-night trip
Verified Expedia guest review
10/10 Exceptional
17 Oct 2024
Property was cleans and well maintained. Staff was friendly and very helpful. Only minus was kids running the halls and stomping on floor above us.
Adam
Adam, 1-night family trip
Verified Expedia guest review
8/10 Very good
15 Oct 2024
Mitch
Mitch, 1-night trip
Verified Expedia guest review
8/10 Very good
14 Oct 2024
Kendra
Kendra, 1-night family trip
Verified Hotels.com guest review
6/10 Good
13 Oct 2024
Housekeeping woke me up; phone rang 7 am two mornings and hung up; no comp breakfast; noisy
Deanne
Deanne, 4-night trip
Verified Expedia guest review
10/10 Exceptional
30 Sep 2024
Jim
Jim, 1-night trip
Verified Expedia guest review
10/10 Exceptional
24 Sep 2024
William
William, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 Sep 2024
The room was cleaned and smelled wonderful. Bed and pillows were comfortable. Pool was warm and hot tub was good. We did breakfast in the morning with cooked to order omelets. I would definitely stay again.
Craig
Craig, 1-night trip
Verified Expedia guest review
10/10 Exceptional
22 Sep 2024
Great
James
James, 1-night trip
Verified Expedia guest review
4/10 Fair
6 Sep 2024
Brad
Brad, 2-night trip
Verified Expedia guest review
10/10 Exceptional
31 Aug 2024
Verified traveller
1-night trip
Verified Hotels.com guest review
10/10 Exceptional
27 Aug 2024
Morgan
Morgan, 2-night trip
Verified Hotels.com guest review
6/10 Good
23 Aug 2024
You let them put "FOX News" on public TVs. Not staying at sites that promote racism. I will find another site in town on my next trip. Sorry
Troy
Troy, 1-night trip
Verified Expedia guest review
10/10 Exceptional
23 Aug 2024
Very nice hotel. Would stay again.
Andrew
Andrew, 1-night trip
Verified Expedia guest review
10/10 Exceptional
22 Aug 2024
Luis
Luis, 1-night trip
Verified Expedia guest review
10/10 Exceptional
20 Aug 2024
Jaime
Jaime, 1-night trip
Verified Hotels.com guest review
2/10 Poor
19 Aug 2024
Sally
Sally, 1-night trip
Verified Expedia guest review
4/10 Fair
15 Aug 2024
Poor service, no housekeeping, and a power outage
When we checked in at midnight, the front desk clerk had trouble checking us in because we booked through a third party instead of directly through them. She called a manager on her cell phone and still had trouble, but eventually gave us a room. We had a three night four day stay. We never were able to get the wi-fi to work on our phones. There was a 45 minute power outage on the first morning so I took a shower using my cell phones flashlight as a light in the bathroom. Housekeeping is supposed to come every other day, but our room was never serviced during our stay. Lastly, when I checked out the front desk clerk did not ask me how my stay was. She just said a receipt will be emailed to me through my third-party provider.