This was my 3rd stay at this establishment in the last 6 months. On this particular trip, I enjoyed the faculty and all its amenities. The staff were very welcoming as they remembered whom I was from previous visits. Overall I would rate this experience a 4 of 5 due to a few hiccups. Room Cleaning Services, Dinning staff we very friendly and understanding. I chose to use the spa this time, unfortunately, my appointment was scheduled for 1pm they told me the didn’t have the room available at the time of my scheduled apt. So we rescheduled the apt until the next available slot that was available at 2 pm. Unfortunately, we were still not serviced until 2:40 pm. We were not even offered a discount or a percentage off for the inconvenience. The positive about the spa is that the actual Massages given were exceptional!! So tips were given accordingly. The workout area was utilized daily by me… no complaints. I had the opportunity to walk the entire facility this time. Very nice scenery. Dinning room was clean and welcoming. While eating my dinner however, I did observe several cockroaches roaming the floor. Unfortunately, one did crawl on me and I immediately told the staff. They were very comforting and vowed to handle it with spaying after services. Overall good experience.