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Novotel Nairobi Westlands

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Surrounded by Westlands' vibrant energy, Novotel Nairobi Westlands offers a serene oasis with a rooftop terrace and an outdoor pool. Unwind at The Spa with massages and treatments or indulge in Italian cuisine at Gemma's Kitchen & Bar.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Free parking
  • Free Wi-Fi
  • Restaurant

Main amenities (12)

  • Daily housekeeping
  • Restaurants and 2 bars/lounges
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Breakfast available
  • Free children's club
  • 24-hour fitness centre
  • Steam room
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe

For families (6)

  • Children stay free
  • Free cots/infant beds
  • Children's club (free)
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate sitting area
The current price is 3.399.123 ₫
4.248.904 ₫ total
includes taxes & fees
27 May - 28 May

Why we love this property

Work meets wellness
This hotel combines 13 meeting rooms and laptop-friendly workstations with indulgent spa services. After business, enjoy massages and 24-hour room service.
Cuisine for every taste
Italian and international flavours await at this hotel's restaurant. A cafe and 2 bars round out the options. Private dining for couples sets the mood.
Relaxation sanctuary
A full-service spa offers aromatherapy and Swedish massages in tranquil treatment rooms. Steam room and 24-hour gym enhance this hotel's garden oasis.

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Deluxe Suite, 1 Bedroom (King bed)

Deluxe Suite, 1 Bedroom (King bed) | Premium bedding, down duvets, pillow-top beds, minibar

Deluxe Suite, 1 Bedroom (King bed)

  • 75 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Executive Room, 1 King Bed

  • 41 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Executive Suite, 1 Bedroom (King bed)

Executive Suite, 1 Bedroom (King bed) | Premium bedding, down duvets, pillow-top beds, minibar

Executive Suite, 1 Bedroom (King bed)

  • 63 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite, 3 Bedrooms, Kitchenette (2 Twin Beds, Living Room)

Premium bedding, down duvets, pillow-top beds, minibar

Presidential Suite, 3 Bedrooms, Kitchenette (2 Twin Beds, Living Room)

  • 80 sq m
  • 3 bedrooms
  • Sleeps 6
  • 2 King Beds, 1 Single Bed and 1 Large Single Bed
  • Free Wi-Fi

View all photos for Superior Room, 1 King Bed

Premium bedding, down duvets, pillow-top beds, minibar

Superior Room, 1 King Bed

9.6 out of 10
Exceptional
(9 reviews)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Superior Room, 2 Single Beds

Premium bedding, down duvets, pillow-top beds, minibar

Superior Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)
  • 12 sq m
  • 1 bedroom
  • Sleeps 2
  • 2 Single Beds
  • Free Wi-Fi

Similar properties

Exterior
Hyatt Place Nairobi Westlands
Highridge
  • Pool
  • Free breakfast
  • Pet-friendly
  • Free parking
9.6 out of 10, Exceptional, 97 reviews
The price is 4.369.784 ₫
5.462.230 ₫ total
includes taxes & fees
26 May - 27 May
Hyatt Place Nairobi Westlands
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About the area

Map
LOWER KABETE ROAD, WESTLANDS, Nairobi, 00600

What's nearby

  • Westgate Shopping Mall - 3 min walk - 0.3 km
  • Nairobi Education Centre - Animal Orphanage - 3 min walk - 0.3 km
  • Sarit Centre - 5 min walk - 0.5 km
  • Oshwal Religious Centre - 10 min walk - 0.9 km
  • UNHCR Kenya - 12 min walk - 1.0 km

Getting around

  • Nairobi (WIL-Wilson) - 21 min drive
  • Nairobi (NBO-Jomo Kenyatta Intl.) - 34 min drive
  • Syokimau Station - 31 min drive
  • Nairobi Station - 32 min drive
  • Syokimau SGR Railway Station - 32 min drive

Restaurants

  • ‪Barista & Co. Specialty Coffee (Sarit) - ‬7 min walk
  • ‪Spring Valley Café - ‬4 min walk
  • ‪Artcaffe - ‬4 min walk
  • ‪Subway Westgate Mall - ‬6 min walk
  • ‪Sacred Mill Coffee Roasters - ‬6 min walk

About this property

Novotel Nairobi Westlands

Placing you within a 10-minute walk of Sarit Centre, Novotel Nairobi Westlands features a rooftop terrace and a free children's club. You can visit the spa to indulge in deep-tissue massages, body wraps or aromatherapy, and Italian cuisine is served at Gemma's Kitchen & Bar, which is open for breakfast, lunch and dinner. Other highlights at this luxurious hotel include 2 bars/lounges, an outdoor pool and a poolside bar.

At a glance

DONE

Hotel size

    • 347 rooms
    • Arranged over 10 floors
DONE

Arriving/Leaving

    • Check-in time starts at 3:00 PM
    • Contactless check-in and check-out are available
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
    • Information provided by the property may be translated using automated translation tools
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children stay free when occupying the parent or guardian's room, using existing bedding
    • Free children's club
DONE

Pets

    • Pets allowed (dogs and cats only)*
WIFI

Internet

    • Free WiFi in public areas
    • Free Wi-Fi in rooms (speed: 100+ Mbps (good for 1–2 people or up to 6 devices))
LOCAL_PARKING

Parking

    • Free secured on-site valet parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 6:30 AM–10:30 AM
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • Private dining
  • 24-hour room service

Travelling with children

  • Children stay for free (see details)
  • Free children's club
  • Children's menu
  • Children's games

Working away

  • 13 meeting rooms
  • Conference space (1755 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2024
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • 24-hour fitness centre
  • An outdoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Steam room
  • Lockers available
  • Banquet hall
  • Reception hall
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Visual alarms in hallways
  • Wheelchairs available on site
  • Magnifying mirror
  • Well-lit path to entrance
  • Step-free path to entrance
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Thin carpet in public areas
  • Thin carpet in room
  • Tile flooring in public areas
  • Hardwood flooring in public areas

Room amenities

Be entertained

  • 32-inch Smart TV
  • Premium satellite channels

Home comfort

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Soundproofed rooms
  • Premium bedding
  • Pillow-top mattress
  • Free cot/infant bed

What to enjoy

  • Separate sitting area

Freshen up

  • Private bathroom
  • Bath or shower
  • Rainfall shower heads
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Desk
  • Complimentary wireless Internet access (speed of 100+ Mbps (good for 1–2 people or up to 6 devices))
  • Desk chair
  • Electrical adapters/chargers

Food and drink

  • Meal delivery service
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations

Special features

Spa

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a steam room.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Dining

Gemma's Kitchen & Bar – This restaurant specialises in Italian cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Social Hub – This café specialises in international cuisine and only serves light fare. Guests can enjoy drinks at the bar. Open daily.
Trunk & Tandoor – This theme restaurant specialises in Indian cuisine and serves lunch, dinner and light fare. Guests can enjoy drinks at the bar. Open daily.
Rooftop Pool & Bar – This poolside rooftop bar specialises in international cuisine and only serves light fare. Open daily.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately USD 30 for adults and USD 15 for children

Children & extra beds

  • Rollaway beds are available for USD 30.0 per night

Pets

  • Pets are allowed for an extra charge of USD 20 per pet, per night, plus a one-off cleaning fee of USD 20

Pool, spa, & gym (if applicable)

  • Pool access available from 6:00 AM to 7:00 PM
  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

This property does not have lifts.

Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a first aid kit and outdoor lighting on-site.

This property accepts credit cards, debit cards and cash.

Credit cards accepted: Visa, Mastercard, Diners Club

This property reserves the right to pre-authorise the guest's credit card prior to arrival.

This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Also known as

Novotel Nairobi Westlands Hotel

Novotel Nairobi Westlands NAIROBI

Novotel Nairobi Westlands Hotel NAIROBI

Frequently asked questions

Does Novotel Nairobi Westlands offer free cancellation for a full refund?

Yes, Novotel Nairobi Westlands does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Novotel Nairobi Westlands?

Yes, there's an outdoor pool. Guests have pool access from 6:00 AM to 7:00 PM.

Are pets allowed at Novotel Nairobi Westlands?

Yes, cats and dogs are welcome. There's a charge of USD 20 per pet, per night.

Is parking offered on site at Novotel Nairobi Westlands?

Yes, there's free valet parking.

What are the check-in and check-out times at Novotel Nairobi Westlands?

You can check in starting at 3:00 PM. Check-out time is noon. Contactless social distancing and check-out are available.

Is there an on-site casino at Novotel Nairobi Westlands?

No, this hotel doesn't have a casino, but Lucky 8 Casino (9-min drive) is nearby.

What is there to do at Novotel Nairobi Westlands and nearby?

Novotel Nairobi Westlands has 2 bars, a spa and an outdoor pool, as well as a 24-hour fitness centre and a garden.

Are there restaurants at or near Novotel Nairobi Westlands?

Yes, Gemma's Kitchen & Bar offers Italian cuisine, pool views and poolside dining.

What's the area around Novotel Nairobi Westlands like?

Novotel Nairobi Westlands is a short 6-minute walk from Sarit Centre and 3 minutes' walk from Westgate Shopping Mall.

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Reviews

Novotel Nairobi Westlands Reviews

9.4

Exceptional

9.6

Cleanliness

9.6

Amenities

9.6

Staff & service

9.6

Property conditions & facilities

Guest review summary

What guests liked

  • Breakfast was consistently described as amazing, great, and fantastic with many options for all tastes. (6 reviews)
  • The property gym is well-equipped and comfortably air-conditioned, available 24/7. (3 reviews)
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From real guest reviews summarized by AI.

Reviews

Verified

10/10 Exceptional

The rooms were very clean and everything in working comfortable order, the staff were particularly notable: friendly, helpful and professional - making our stay with children feel comfortable, safe. The hotel is well secured and assistance was available whenever needed.
Christine, 3-night trip
Verified

10/10 Exceptional

The staff was amazing, so kind and so helpful to our family. The rooms were comfortable and spacious and the amenities were great
Eric, 7-night trip
Verified

10/10 Exceptional

Clean room, excellent service, great staff and good location.
Peter Munene, 9-night trip
Verified

10/10 Exceptional

Very clean and new looking rooms, good service and friendly staff. Always welcomed with a smile and helpful. Will definitely recommend and stay again
Nice little surprise for Christmas
Upendra, 6-night trip
Verified

10/10 Exceptional

My favorite hotel in the area Very friendly staff Amazing breakfast buffet Cosy interior with many nice details Big room, with giant bed Nice in room coffee, tea selection Big shower Cosy pool pool area Larger than average hotel gym
Susan, 8-night trip
Verified

10/10 Exceptional

Great place for us to stay on our first family trip to Kenya. Good area to use as a base when exploring Nairobi before moving on to safaris. Shopping centres close by, restaurants etc. within walking distance and easy when taking a taxi to/from other parts of the city. Used the rooftop pool and sundeck quite a lot as well. Staff was helpful. We stayed at the start of our trip and decided to book it for the last night of our trip as well.
Andreas, 1-night trip
Verified

10/10 Exceptional

We had a great time! The staff members are a dream, super nice and welcoming, always happy to help. Breakfast is great with a lot of options! Great location and facilities in the hotel. We’d definitely recommend! 10/10
Sara, 8-night trip
Verified

10/10 Exceptional

GREAT STAY & THE STAFF IS WONDERFUL
AMY, 5-night trip
Verified

10/10 Exceptional

Staff were excellent, friendly and very helpful, we enjoyed our stay
Peter, 1-night trip
Verified

8/10 Very good

Amenities and staff
Anathi, 3-night trip
Verified

10/10 Exceptional

The staff were amazing! Stephen, the concierge, met us at the door and took care of us like we were old family friends! The room was spacious and very comfortable!
Jeffrey, 1-night trip
Verified

10/10 Exceptional

Excellent service and food. Nice gym, comfortable beds.
Eric, 2-night trip
Verified

10/10 Exceptional

The room was perfect nice view and the staff was top tier. Very accomodating .
Bert, 3-night trip
Verified

10/10 Exceptional

Great location, safe and great service
Medgie, 6-night trip
Verified

8/10 Very good

With a trekking was very quick and efficient.We did not stay for breakfast.The only complaint I had is that the shower was actually cold! We had a very early morning flight, and I jumped in the shower at 3am and it was freezing cold!
Zahra, 1-night trip
Verified

10/10 Exceptional

It is an amazing property, fantastic value for money. Very comfortable room, awesome breakfast, attentive service and a lovely ambience.
Gurprit, 2-night trip
Verified

10/10 Exceptional

Our stay at the Novotel was very pleasant, quiet, and felt safe. The staff were friendly and knowledgeable about the area. We highly recommend staying at this property!
Seth, 2-night trip
Verified

10/10 Exceptional

The staff and workers were kind, friendly and very knowledgeable of their jobs and the city of Nairobi. I will definitely be back to stay again.
Eric, 6-night trip
Verified

10/10 Exceptional

The hotel was well equipped, comfortable and clean. The staff was friendly, helpful, and thoughtful.
Tesilya, 5-night trip
Verified

10/10 Exceptional

An oasis

Wonderful service, though the restaurant is slow, clean comfortable, spacious rooms. Restaurant food and cocktails were great.
3-night trip
Verified

10/10 Exceptional

Very well maintained
Balraj, 1-night trip
Verified

10/10 Exceptional

We travelled with family of four from Australia. Novotel exceeded our expectations in everything, good for its price, rooms are clean and bed is wonderful, located between two big shopping malls Sarit and Westgate. Staff is awesome and very cooperative. Breakfast is basic, but good. We recommend this hotel to anyone. Very safe and comment for everything. We will definitely come back again.
Yadasa, 3-night trip
Verified

10/10 Exceptional

Everything about this hotel scream 4 star and more. The staff is very friendly and helpful. Stephen was very knowledgeable about helping us navigate around this city and tours. Everyone went over and beyond at this hotel and we will come again. The food was excellent and the rooms are beautiful and very well kept.
DAJUAANDA, 3-night trip
Verified

10/10 Exceptional

Phenomenal four days in the very new Novotel; from staff to dining to room and amenities, the entire experience was fantastic. Beautiful views of the night sky in Nairobi via Trunk and Tandoor and exceptional hotel staff made it a comfortable and wonderful stay. A must for anyone looking for a great hotel in Nairobi Westlands
Leah, 4-night trip
Verified

10/10 Exceptional

Great service, very clean. Good value
Danny, 3-night trip