4/10 Fair
1 Sep 2024
Service is bad, the sea and view are the highlight
Upon arriving at check in, they attempted to scam me into paying for a cancellation fee twice, lied to me repeatedly and just dont treat the guests well.
They kept my driving license as leverage, as they wouldn't check me into my room that i had fully paid for, due to a previous booking that had been cancelled, claiming dispite me inputting my payment details in order to book with hotels.com, and cancellation being thru them, the hotel lied and told me as the had reinstated the cancelled booking, i must pay them on site before they will give me the room i fully paid for.
Lies, bs, no customer services, they lied to hotels.com and didnt listen to a word i said when explaining the situation.
Hotels.com were also unhelpful, ignored me and my questions and made the situation worse not better.
The stay other than that was great, cheap, beautiful location, amenties on site (expensive but convenient), and only 10minutes drive or 30minutes walk to town or shops.
I dont understand how the pool is saltier than the sea, and also so full of chemicals, i avoided it entirely and stuck with the cleaner, gorgeous, clear sea, full of wildlife, i recommend snorkeling.
Dispite only guests using the pool, the sun loungers and umbrelles require payment for use, and the attitude is you pay for everything possible, probably even breathing too much.
Great destination, but would not comeback to this resort.
Verified traveller
4-night family trip
Verified Hotels.com guest review