Avda. Xaman-Ha, Lote Hotelero No 2, Playa del Carmen, QROO, 77710
What's nearby
Playa del Carmen Maritime Terminal - 6 min drive
Quinta Avenida - 6 min drive
Xplor Theme Park - 10 min drive
Playa del Carmen Main Beach - 11 min drive
Xcaret Eco Theme Park - 13 min drive
Getting around
Cancun, Quintana Roo (CUN-Cancun Intl.) - 53 min drive
Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.4 miles/20 km
Restaurants
Festival Grand Buffet - 8 min walk
Rosa Roja - 5 min walk
El Gaucho Steakhouse - 5 min walk
Cupcake Cafe - 6 min walk
RIU Yucatan - 7 min walk
About this property
Iberostar Waves Tucán - All Inclusive
At Iberostar Waves Tucán - All Inclusive, you can hit the beach to enjoy the shade from a beach umbrella or relax on a sunlounger, plus you'll be within a 10-minute drive of Xplor Theme Park. 4 outdoor pools provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, body wraps and aromatherapy. Bonsai, one of 8 restaurants, serves Japanese cuisine and is open for dinner. Other highlights at this luxurious property include 2 beach bars, a free kid's club and a fitness centre. The pool and helpful staff get great marks from fellow travellers.
All-inclusive
This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities are included and additional gratuities at guests' discretion are accepted.
Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 11:00 AM
Contactless check-out
Late check-out subject to availability
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Up to 2 children (2 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Babysitting*
Free supervised childcare
Free children's club
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free uncovered on-site self-parking
Other information
Smoke-free property
Property amenities
Food and drink
8 restaurants
5 bars/lounges
2 beach bars
2 poolside bars
Swim-up bar
Snack bar/deli
Water dispenser
Travelling with children
Children stay for free (see details)
Free children's club
Children's pool
Playground
Free supervised childcare/activities
What to do
On the beach
Tennis
Fitness classes
Yoga classes
Kayaking
Scuba diving
Windsurfing
Shopping
Pool table
Ecotours nearby
Golfing nearby
Snorkelling nearby
Working away
Meeting rooms
Conference space
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Hair salon
Luggage storage
Wedding services
Multilingual staff
Beach sunloungers
Beach towels
Beach umbrellas
Pool loungers
Pool umbrellas
Romance packages
Facilities
ATM/banking
Safe-deposit box at front desk
Garden
Picnic area
Terrace
Fitness centre
4 outdoor pools
Bike parking
Full-service spa
2 outdoor tennis courts
Sauna
Massage/treatment rooms
Steam room
Banquet hall
Accessibility
Wheelchair-accessible
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible pool
Wheelchair-accessible restaurant
Smooth flooring in room
Room amenities
Be entertained
Flat-screen television
Satellite TV channels
Home comfort
Air conditioning
Ceiling fan
Free stocked minibar
Coffee/tea maker
Iron/ironing board (on request)
Sleep well
Blackout curtains
Bed sheets provided
Freshen up
Private bathroom
Shower only
Eco-friendly toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
Desk chair
Food and drink
Dining table
More
Daily housekeeping
In-room safe
Eco-friendly toiletries
Eco-friendly cleaning products provided
LED light bulbs
Composting
Recycling
Special features
Spa
The on-site spa has 5 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and facials. The spa is equipped with Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.
Dining
Bonsai – This restaurant specialises in Japanese cuisine and only serves dinner. Reservations are required.
Mare Nostrum – This restaurant specialises in Mediterranean cuisine and only serves dinner. Reservations are required. Open daily.
Uxmal Restaurante – This restaurant specialises in Mexican cuisine and serves lunch and dinner. Reservations are required. Open daily.
La Hacienda – This restaurant only serves dinner. Reservations are required. Open daily.
Tulum – This buffet restaurant specialises in international cuisine and serves breakfast and dinner. Reservations are required. Open daily.
Awards and affiliations
Eco-certified property
This property participates in EarthCheck – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the city: MXN 32.57 per accommodation, per night
Optional extras
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
In-room babysitting is available for an extra charge
Pool, spa, & gym (if applicable)
Pool access available from 7:00 AM to 7:00 PM
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Only registered guests are allowed in the guestrooms.
This property does not have lifts.
This property uses eco-friendly cleaning products.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property is professionally cleaned.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Iberostar Tucan
Iberostar Tucan All inclusive
Iberostar Tucan All inclusive Playa del Carmen
Iberostar Tucan Playa del Carmen
Tucan Iberostar
Iberostar Playa Del Carmen
Iberostar Tucan Hotel Riviera Maya/Playa Del Carmen, Mexico
Iberostar Tucan Mexico
Iberostar Tucan Quetzal
Playa Del Carmen Iberostar
Iberostar Tucan All inclusive All-inclusive property
Iberostar Tucan inclusive l C
Iberostar Tucan All inclusive
Iberostar Tucán All inclusive
Iberostar Waves Tucán All Inclusive
Iberostar Waves Tucán - All Inclusive Playa del Carmen
Iberostar Waves Tucán - All Inclusive All-inclusive property
Frequently asked questions
Does Iberostar Waves Tucán - All Inclusive offer free cancellation for a full refund?
Yes, Iberostar Waves Tucán - All Inclusive does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Iberostar Waves Tucán - All Inclusive?
Yes, there are 4 outdoor pools and a children's pool. Guests have pool access from 7:00 AM to 7:00 PM.
Are pets allowed at Iberostar Waves Tucán - All Inclusive?
Sorry, pets aren't allowed.
Is parking offered on site at Iberostar Waves Tucán - All Inclusive?
Yes, there's free self parking.
What are the check-in and check-out times at Iberostar Waves Tucán - All Inclusive?
Check-in start time: 3:00 PM; check-in end time: 11:00 PM. Check-out time is 11:00 AM. Late check-out is available for a charge (subject to availability). Contactless social distancing and check-out are available.
Is there an on-site casino at Iberostar Waves Tucán - All Inclusive?
No, this property doesn't have a casino, but Riviera Gran Casino (7-min drive) is nearby.
What is there to do at Iberostar Waves Tucán - All Inclusive and nearby?
Have fun with on-site activities such as kayaking, windsurfing and scuba-diving and improve your game at the on-site tennis courts. Additional recreation on-site includes fitness classes and yoga. Indulge in a treatment at the spa and enjoy a swim in one of the 4 outdoor swimming pools. Iberostar Waves Tucán - All Inclusive also has 2 poolside bars, 2 beach bars and a sauna, as well as a steam room, a picnic area and a garden.
Are there restaurants at or near Iberostar Waves Tucán - All Inclusive?
Yes, there are 8 on-site restaurants, featuring Japanese cuisine.
What's the area around Iberostar Waves Tucán - All Inclusive like?
Iberostar Waves Tucán - All Inclusive is located on the waterfront in Playacar, a short 19-minute walk from Mayan Ruins of Playacar and 12 minutes' walk from Playacar Beach. Travellers say that the area is walkable and good for families.
Iberostar Waves Tucán - All Inclusive Reviews
Reviews
8.6
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.0/10
Staff & service
8.6/10
Amenities
8.6/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
4/10 Fair
12 Dec 2024
Tatiana
Tatiana, 2-night trip
Verified Hotels.com guest review
4/10 Fair
29 Sep 2024
Beware
The older gentleman at check in wouldn’t give us our rooms together or on first floor. I had booked 2 rooms, one for my husband and me and one for my daughter, son in law and their baby. We needed to be together to help with the baby. They put us on different floors. Also we needed ground level, we’re 67 and don’t do stairs well. They couldn’t accommodate. He wasn’t very helpful at all. If you book thru a 3rd party (like Hotels.com) you are treated like a second class citizen. You are only allowed certain rooms which face the street or are right off the lobby with lots of noise. Just doesn’t seem right.
Kyla
Kyla, 5-night family trip
Verified Hotels.com guest review
2/10 Poor
17 Sep 2024
The food was horrible the service was same like the food. The pool water are jacuzzi hot. Very good beach.
Lina
Lina, 4-night trip
Verified Expedia guest review
10/10 Exceptional
17 Sep 2024
Amazing beachfront with excellent staff and wonderful variety of food and drinks! The buffet restaurants were excellent. We tried all standalone restaurants and we liked the Mediterranean, Italian, and Japanese restaurants. The mini jungle was a pleasant surprise with many different animals wandering the forest. Excellent entertainment crews! Will be back again very soon.
Yat Yee Sally
Yat Yee Sally, 6-night romance trip
Verified Expedia guest review
4/10 Fair
12 Sep 2024
The pools looked like they were never cleaned, the adult pool bar top had a bandaid on the counter in the same spot the whole week we were there, clearly they never clean it. The pools were so warm you couldn’t even cool off from the heat. There were so many bugs in the room from ants to cockroaches. I know it’s in the jungle but it’s just not for me. All of the buffets are open to the outdoors and not air conditioned so it was miserable to try and eat without sweating through your clothes. The alcohol is so watered down it took way too many drinks to even feel a buzz, it wasn’t worth it to even drink. I hated that there were no water bottles at the bars either.
Nicole
Nicole, 6-night trip with friends
Verified Expedia guest review
6/10 Good
5 Sep 2024
Sath
Sath, 5-night trip
Verified Expedia guest review
10/10 Exceptional
5 Sep 2024
Stephen
Stephen, 4-night trip
Verified Expedia guest review
10/10 Exceptional
2 Sep 2024
Ireneusz
Ireneusz, 7-night trip
Verified Expedia guest review
10/10 Exceptional
2 Sep 2024
We really enjoyed our stay at Iberostar Túcan. Everyone was very attentive and friendly, the food was very good, entertainment was fresh and interesting every night. We enjoyed our short stay so much that we plan to come back for a longer stay in the Fall!
Christen
Christen, 3-night trip with friends
Verified Expedia guest review
10/10 Exceptional
1 Sep 2024
Great place for vacation
Krzysztof
Krzysztof, 7-night family trip
Verified Expedia guest review
8/10 Very good
31 Aug 2024
Staff in the restaurants are great. Overall a good place to relax
Qian Tu
Qian Tu, 7-night trip
Verified Expedia guest review
10/10 Exceptional
26 Aug 2024
Beautiful, large property in a gated community, amenities did not dissapoint.
Lissette Melissa
Lissette Melissa, 4-night family trip
Verified Expedia guest review
8/10 Very good
25 Aug 2024
The beach inside was dirty, many plants . The bartenders are not trained for preparing drinks, this happens on 3 bars.
MARCELINO
MARCELINO, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
24 Aug 2024
Upgraded restaurants since our last visit. The food was great.
Damon Kason
Damon Kason, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
22 Aug 2024
Great experience Everyone very helpful and polite
Barbara
Barbara, 7-night family trip
Verified Expedia guest review
8/10 Very good
20 Aug 2024
Roiney
Roiney, 3-night trip
Verified Expedia guest review
8/10 Very good
17 Aug 2024
Beautiful hotel, only thing is some waiters are not that nice
Reina
Reina, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
16 Aug 2024
Allan
Allan, 5-night trip
Verified Expedia guest review
10/10 Exceptional
13 Aug 2024
Thank you.we love that resort.
YURIY
YURIY, 9-night family trip
Verified Expedia guest review
8/10 Very good
13 Aug 2024
The place is really big to get around be prepared to walk allot, its almost impossible to get food from the japanese restaurant.
Andres
Andres, 4-night trip
Verified Expedia guest review
6/10 Good
12 Aug 2024
The reasons I gave the hotel a 3 star rating was for the following reasons
1. The rooms are outdated. Even when they are cleaned the rooms still looks dirty
2. Mini fridge in our room didn’t work and beverages were room temperature besides being inside the fridge
3. There are water and ice stations to refill our glass bottle provided to reduce plastic waste. Great idea but ice machine never worked and water tasted horrible
4. Once you arrive to do the check in the staff at the front desk give you a welcome gift but after giving you the gift they want you to attend a 90 min meeting to talk about their new hotels. When we denied and told the lady we don’t want to waist our time she seemed upset and continues to push the meeting for us to attend. The next day they called our room to offer the same meeting and we continued to denied. The staff will continue to push for you to attend telling you they will do a complementary breakfast plush discounts in the hotel. The third day they dropped a paper in front of our door with the same offer/meeting.
5 most of all of the hotel’s restaurants are buffets and one we attended called the smoked house gave us the menus we tried to order but I the end our waiter told us he was going to bring a family style plate with everything in the menu for us to eat. It was 6 of us and the plate was small for the amount of people. They gave us one small plate of salad for 6. The plate of salad was a joke
6. Everything in the hotel’s store is expensi
Thalia
Thalia, 4-night family trip
Verified Expedia guest review
8/10 Very good
12 Aug 2024
Relaxing!
Jonathan Nicolas
Jonathan Nicolas, 7-night trip
Verified Expedia guest review
10/10 Exceptional
11 Aug 2024
There was a heavy smoke smell at night.
Vessemil
Vessemil, 6-night family trip
Verified Expedia guest review
10/10 Exceptional
6 Aug 2024
Gabrielle
Gabrielle, 4-night trip
Verified Expedia guest review
10/10 Exceptional
4 Aug 2024
Property was beautiful - like being in a rain forest. Loved seeing and hearing all the animals on the resort!