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Chez Elena Guesthouse

2.5 star property
Family-friendly guesthouse in Puengasi with restaurant and bar/lounge

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Chez Elena Guesthouse

Facials, manicures and pedicures, massages
Street view
City Studio Suite, 1 Queen Bed | Premium bedding, down duvets, in-room safe, laptop workspace
Terrace/patio
City Studio Suite, 1 Queen Bed | Premium bedding, down duvets, in-room safe, laptop workspace

Reviews

8.2 out of 10

Very good

Popular amenities

  • Bar
    Bar
  • Airport transfer
    Airport transfer
  • Gym
    Gym
  • Pet-friendly
    Pet-friendly
  • Free parking
    Free parking
  • 24/7 front desk
    24/7 front desk
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Rooftop terrace
  • Breakfast available
  • Fitness centre
  • Hot tub
  • Room service
  • Coffee shop/cafe
  • In-room childcare
  • Children's club
  • Business centre
  • Airport shuttle
Feel at home
  • Children stay free
  • Babysitting (surcharge)
  • Children's club (surcharge)
  • Playground on-site
  • Cookware, dishware and utensils
  • Private bathroom

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for City Studio Suite, 1 Queen Bed

City Studio Suite, 1 Queen Bed | Premium bedding, down duvets, in-room safe, laptop workspace

City Studio Suite, 1 Queen Bed

Highlights

Individually decorated
TV
Washer/dryer
Clothes dryer
Premium bedding
Down duvet
Private bathroom
Hairdryer
  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Single Room

Single Room | Premium bedding, down duvets, in-room safe, laptop workspace

Single Room

Highlights

Separate dining area
Separate sitting area
Individually decorated
TV
Washer/dryer
Clothes dryer
Premium bedding
Down duvet
  • 18 sq m
  • Sleeps 1
  • 1 Single Bed

View all photos for City Triple Room, 1 Bedroom, Ensuite

City Triple Room, 1 Bedroom, Ensuite | Premium bedding, down duvets, in-room safe, laptop workspace

City Triple Room, 1 Bedroom, Ensuite

Highlights

Free rollaway/extra beds
TV
Washer/dryer
Clothes dryer
Premium bedding
Down duvet
3 bedrooms
Private bathroom
  • 18 sq m
  • Sleeps 3
  • 3 Single Beds

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includes taxes & fees
26 Nov - 27 Nov
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About the area

Map
Calle Gonzalo Escudero S1-412, Urbanización Las Orquídeas, Quito, Pichincha

What's nearby

  • Catedral Metropolitana de Quito - 7 min drive - 5.3 km
  • General Rumiñahui Coliseum - 7 min drive - 5.8 km
  • Independence Square - 8 min drive - 5.7 km
  • La Mariscal Craft Market - 9 min drive - 6.9 km
  • Foch Square - 9 min drive - 6.9 km

Getting around

  • Quito (UIO-Mariscal Sucre Intl.) - 62 min drive
  • La Magdalena Station - 7 min drive
  • Cardenal de la Torre Station - 10 min drive
  • Chimbacalle Station - 10 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Train station pickup (surcharge)
  • Shopping centre shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • ‪Frutería Monserrate - ‬6 min drive
  • ‪Café Mosaico - ‬7 min drive
  • ‪Tablita del Tartaro - ‬7 min drive
  • ‪Mishqui Burguer - ‬7 min drive
  • ‪Cevicheria El Ostion - ‬7 min drive

About this property

Chez Elena Guesthouse

Chez Elena Guesthouse features a rooftop terrace and puts you within a 15-minute drive of Quicentro Sur Mall. You can indulge in massages, facials or manicures and pedicures, and Chez Elena Restaurant serves breakfast, lunch and dinner. Other highlights include a bar/lounge, a fitness centre and a hot tub.

Languages

English, French, Spanish

At a glance

Hotel size

  • 16 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in time starts at noon
  • Express check-in/out available
  • Check-out time is noon

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required

Children

  • Children (4 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
  • No cots (infant beds)
  • Babysitting*
  • Supervised childcare*
  • Children's club*

Pets

  • Pets allowed (dogs and cats only, 2 total)*

Internet

  • Free WiFi and wired internet access in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Free on-site valet parking
  • Wheelchair-accessible parking on site
  • Height restrictions apply for on-site parking
  • Free off-site parking nearby

Transfers

  • Airport shuttle (available 24 hours)*
  • Train station pickup*

Off-site

  • Area shuttle within 5 km*
  • Beach shuttle*
  • Shopping centre shuttle*

Other information

  • Smoke-free property
  • No alcohol allowed on site

Property amenities

Food and drink

  • Breakfast available (surcharge)
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Coffee/tea in a common area
  • Barbecue grills
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)
  • Children's club (surcharge)
  • Playground
  • Supervised childcare (surcharge)
  • Toys
  • Children's books

What to do

  • Beach shuttle (surcharge)
  • Shopping
  • Discount at nearby fitness centre
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Hot springs nearby

Working away

  • Business centre
  • Meeting room
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Multilingual staff
  • Beach shuttle (surcharge)

Facilities

  • 1 building/tower
  • Built in 2011
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Library
  • Television in common areas
  • Fitness centre
  • Arcade/games room
  • Hot tub

Accessibility

  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Television
  • Premium cable channels

Home comfort

  • Iron/ironing board (on request)
  • Washer and dryer

Sleep well

  • Down duvet
  • Turndown service
  • Premium bedding

What to enjoy

  • In-room massage

Freshen up

  • Private bathroom
  • Shower only
  • Soap
  • Hairdryer
  • Towels

Stay connected

  • Laptop-friendly workspace
  • Free WiFi
  • Phone

Food and drink

  • Stovetop
  • Cookware, dishes and utensils

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Chez Elena Restaurant – This family restaurant serves breakfast, lunch and dinner. Reservations are required.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.

Optional extras

  • Dial-up internet access is available in guestrooms for an extra charge
  • Breakfast is offered for an extra charge of approximately USD 3.50 per person
  • Airport shuttle service is offered for an extra charge of USD 39 per room (one way)
  • Train station pick-up service is offered for an extra charge
  • Local area shuttle, beach shuttle and shopping centre shuttle service is offered for an extra charge
  • Fridges are available for an additional charge

Children & extra beds

  • In-room babysitting is available for an extra charge
  • Supervised childcare is available for an extra charge
  • Children's club access is available for an extra charge

Pets

  • Pet deposit: USD 5 per night
  • Pets are allowed for an extra charge of USD 5 per pet, per night (maximum USD 60 per stay)

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards.

Also known as

Chez Elena Guesthouse
Chez Elena Guesthouse House
Chez Elena Guesthouse House Quito
Chez Elena Guesthouse Quito
Elena Guesthouse
Chez Elena Quito
Chez Elena Guesthouse Quito
Chez Elena Guesthouse Guesthouse
Chez Elena Guesthouse Guesthouse Quito

Frequently asked questions

Does Chez Elena Guesthouse offer free cancellation for a full refund?
Yes, Chez Elena Guesthouse does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Chez Elena Guesthouse?
Yes, cats and dogs are welcome, with a limit of 2 total. There's a charge of USD 5 per pet, per night, and there's also a deposit of USD 5 per night.
Is parking offered on site at Chez Elena Guesthouse?
Yes, there's free self and valet parking.
Is an airport shuttle service offered by Chez Elena Guesthouse?
Yes, an airport shuttle is available. The charge is USD 39 per room one way.
What are the check-in and check-out times at Chez Elena Guesthouse?
You can check in starting at noon. Check-out time is noon. Express check-in and check-out are available.
What is there to do at Chez Elena Guesthouse and nearby?
Have fun during the warmer months with activities nearby such as hiking. Additional recreation nearby includes hot springs and ecotours. Relax in the hot tub or enjoy the use of other amenities, which include a fitness centre and an arcade.
Are there restaurants at or near Chez Elena Guesthouse?
Yes, there's an on-site restaurant, Chez Elena Restaurant.

Chez Elena Guesthouse Reviews

Reviews

8.2

Very good

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Property conditions & facilities

Reviews

8/10 Very good

Nice hotel
The hotel was nice. I went with my family (my wife and little daughter) and we enjoy it. The staff is actually a family and they were very kind and friendly. The food was good, basically homemade. The room was clean, no so big but was enough for us. For the price the accommodation was very good.
Pablo , 4-night romance trip
Verified Expedia guest review

6/10 Good

Great family staff. NOISY neighborhood.
Comfortable accommodations with a roof top patio. Breakfast and simple dinner available with advance request. Easy bus access to town. Hard for taxi drivers to find it but map with address is available.
Verified Expedia guest review

4/10 Fair

Bare bones
Chez Elena is a bit out of the way with not much within walking distance. We showed up around 7pm and were not given the room we booked. They either don't have access to or don't check their reservations. However, Elena was very nice and cleaned another room for us right away. The rooms are very, very basic. The curtains did not block light, and I'm sure people could see right into the rooms at night. Hot water was also iffy. I had a hot shower but my husband did not. While removed from Old Town, the neighborhood is still very loud at night and we did not sleep at all. WiFi is also spotty. The positives are that Elena is extremely nice and accommodating. She made a delicious and generous breakfast, and she even shared with us tortillas made with homemade masa flour her previous guests had gifted to her. She also hunted at length for tape for us to fix a rip in our bag.
Verified Hotels.com guest review

4/10 Fair

Go to a better hotel.
Guesthouse is a correct statement. You are in someone else's home and the owner who is a bit of a moody character lets you know it. Didn't get a warm, fuzzy feeling in this place. Not very accessible to historic area and not worth the money you save by staying here.
Verified Expedia guest review

10/10 Exceptional

Spacious and clean
Not a central location. Owners willing to help with travel arrangements. Very spacious clean accommodation.
Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

10/10 Exceptional

Fantastically run guesthouse; great family
Loved the place and would happily go back again. I recommend checking out some of the day trips they have to offer - you basically get your own personal tour guide :-).
Verified Expedia guest review

10/10 Exceptional

The family are very kind and helpful and even picked me up at the airport when I arrived very late at night. They are also creative and there is a cool, arty feel to the place. Enjoyed my stay very much!
Verified Expedia guest review

8/10 Very good

Like visiting your grandmother.
Convenient family-type atmosphere. Closer to the airport than most. Several steps down from the street and several steps up to our room. Not for handicapped travellers.
Verified Hotels.com guest review

10/10 Exceptional

Excellent hospitality, difficult location
I made a quick stay at Chez Elena before heading to the airport the following morning. The proprietors were fantastic hosts. They were friendly, cooked a great dinner, and helped us out with our travel needs (convenient airport shuttle service, for example). It was a pretty small operation and was much more like a homestay than a hotel. The place was a bit difficult to get to (Hotels.com has the wrong address up), and likely requires a taxi to get to anything in the city. The rooms were nice, the building was beautiful, and I wouldn't mind staying there again.
Verified Hotels.com guest review

8/10 Very good

Excellent value
Although this inn is out of the city, there is a bus stop right outside, and it's about a 20 bus ride to downtown. Paco and Elena are wonderful, friendly people. Their son, Dario, speaks English. They do their own tours, which were excellent. Excellent value at this guest house. The house is like an art museum. Paco is a noted Ecuadorian artist. The breakfasts are fine. Hot water for showers is limited or missing.
Verified Expedia guest review

6/10 Good

Long way out
Excellent servive!!, Great food,
Verified Hotels.com guest review

6/10 Good

location to be desired
Stay one night at this place. On arrival had to wait on the street for 45min until the owners arrived (in spite of the email sent the previous day). House is nice and clean. The location of the place is far from anything ($15-$20 cab ride from airport)- good thing they offered diner as there are no restaurant nearby. Bring hear plugs for the night: everyone has a dog in the neighbourhood. Very friendly family, good value in spite of location.
Verified Hotels.com guest review

10/10 Exceptional

Chez Elena in Quito
The owners are wonderful, and very friendly. I will stay there again. You will have to either take a taxi or bus, to get to the tourists sites, but easy to do
Verified Hotels.com guest review

10/10 Exceptional

Hoel Chez Elena in Quito, Ecuador-excellent value!
This is a very lovely, new, clean, and hospitable hotel. It is a 20 minute bus ride from downtown Quito, which makes it a bit hard to find. I do heartily recommend it, however. Just remember to get the hotel's local number from Hotels.com before you come, so the taxi driver can call to get directions if needed. Alternatively, print the map located on the Hotels.com website and bring it along with you. The owners live right next door. They serve breakfast and dinner. It seems more like a B&B but you have your own private bedroom with its alloted bathroom in the adjoining hallway. The hot water works. Overall, an excellent stay at a quite remarkable price. Oh, the bus line is very convenient into town, picking you up and dropping you off just 100 feet from the hotel. 5 stars except for the location. The wifi signal is weak, but I'll get them to work on it.
Verified Hotels.com guest review

10/10 Exceptional

It’s a great place to stay! Paco and Elena will make you feel at home. We have stayed 3 times.
Elizabeth, 5-night trip
Verified Expedia guest review

10/10 Exceptional

excelente Ubicacion
De Colores! Esta Excelentemente ubicada cerca del centro historico de Quito, facil acceso en transporte publico, el trato del personal es excelente. Dios los bendiga!
Verified Expedia guest review

8/10 Very good

Intéresses à y retourner
Un milieu très familial, des gens tres accueillants et tres avenants. Au moins une personne sur place parle français et anglais. On peut obtenir de très bonnes informations sur les points d'intérêts a Quito et dans les environs. Acces facile a la vieille ville de Quito par autobus.
Verified Hotels.com guest review

2/10 Poor

Como seleccionan ustedes los hoteles que ofrecen?
Terrible, no me recibieron en el hotel, que mi reserva estaba cancelada, que no habían habitaciones, fue evidente que tenían sobre vendido el hotel, por el campeonato Latinoamérica de BMX, al evento que fui, a las 2 de la mañana me toco salir a buscar otro hotel y lo encontré gracias a Dios, eso si la confiabilidad que pude tener con Hoteles.com se perdió por completo, es decir no los recomendaría jamás, ni a ese hotel ni a su sitio web... Pues lo que se gestiona con ustedes no los respetan los hoteles así de simple!!
Verified Hotels.com guest review

10/10 Exceptional

personel aceuillant
tres bon et en plus le fils dario parle couramment le francais
Verified Hotels.com guest review

8/10 Very good

Familiär und gemütlich
Für längere Aufenthalte in quito weniger geeignet, da Taxi oder Busse erforderlich sind. Da Türen und Tor abends geschlossen sind, bereitet der nächtliche Einlass gelegentlich Probleme (man erhält dazu keinen Schlüssel). Sehr freundliche Gastgeber und sehr gutes Essen.
Verified Expedia guest review

10/10 Exceptional

Excelente Atencion!
Nos gusto casi todo!... si no fuera por el unico detalle de que el baño queda afuera de la habitacion... diriamoa que nuestra estadia alli fue perfecta!... Gracias!!
Verified Hotels.com guest review