On arrival, a staff member showed us to a standard room with 2x single beds, however we had paid extra for a tukul (round) room and a queen bed. Hey did not have these details written down and later blamed the company that takes all of the Ethiopian Hotel.com reservations for giving him the wrong details. I showed him the booking confirmation email and without any apology we were shown to a tukul room, however it had 2x singles. Again I complained that it was not what we booked, and again without an apology he showed us to another tukul room with a queen bed. I felt he was quite annoyed at us for not accepting the first two rooms; it was like he wanted to pass off the cheaper rooms to us so he might be able to resell out fully paid for rooms to other guests.
We unloaded our bags, had a toilet stop and left to do sightseeing. On return 4hrs later, the bathroom was completely flooded. A different staff member promptly helped us and changed us into another room of the same value.
The rooms are large and spacious. We had good views over the valley. The furnishings were tasteful and adequate. The hot water and water pressure was fine for one day, however the following two days it was a cold trickle. This was understandable as the whole region has water shortages and it was a busy time (Laddet). The first two nights' sleep was very comfortable and bed bug free. However, the last night we weren't so lucky. There is a big problem with fleas in the carpets of the rock-hewn churches, so fleas can be very easily transported back to your room if you're not diligent.
The restaurant is overpriced and mediocre, especially the breakfast. One morning we were sitting in the courtyard having breakfast, however our peace and quite was disturbed by a minivan driving into the courtyard and parking itself there with the loud engine running and exhaust fumes blowing onto us - why it didn't stay in the carpark like the rest of buses is beyond me. I would suggest walking up the street to get better tasting and value food.
The rock-hewn churches were about 20mins walk uphill from the hotel. As it was Laddet and a very busy time when we were there, it was good to have that distance away from the commotion.