Verified review
6/10 Good
Deepika
9 Nov 2026
We had a pleasant stay at Hotel Arts Palace. The property was clean, the housekeeping staff were courteous and helpful, and the front desk team was particularly respectful and considerate towards my senior citizen aunt. We genuinely appreciated their warmth and attentiveness.
A few suggestions for the management to enhance the guest experience:
1. In-room dining: Even suite rooms should have a small dining table and chair. With no dedicated space to eat, we had to repeatedly request trays and balance our plates on our laps.
2. Breakfast: Since breakfast is included, it would be good to offer hot meals with more variety and healthier options. We understand some items are sourced externally, but they often arrived cold, and the limited selection became repetitive during our five-night stay.
3. Bathroom maintenance: The shower drainage was poor, and I had to bring this to reception’s attention twice.
4. Senior citizen accessibility: Installing grab bars in the shower area and providing a shower chair or stool would make bathing much safer and help prevent accidental slips and falls, particularly for elderly guests.
Overall, we appreciated the cleanliness and the wonderful staff. These are constructive suggestions for property management, and addressing them would make the hotel considerably more comfortable, accessible and senior citizen-friendly, especially for families on extended stays.