2/10 Poor
17 Oct 2024
The worst hotel experience. Old, damp and dirty.
This was my worst hotel experience ever. It was so bad that I had to cancel my reservation and find another place to stay. I wish I had the option to give a negative star rating.
We had reserved two suite rooms and were assigned to Rooms 16 and 31. Both rooms felt damp, unclean and outdated, with AC units that didn’t cool properly, and low water pressure.
Room 31 – This was an absolute nightmare. It was extremely humid, and the AC didn’t cool at all. The staff brought us two fans, but they didn’t help. Opening the window wasn’t an option because many mosquitoes would fly in. There was black mold on the ceiling and in the bathroom, a cracked wall, and a dirty rug. The room was so warm and damp that we were sweating as if we’d been swimming. It was simply unacceptable.
Room 16 – It was slightly more acceptable since it’s on the second floor. However, you have to open the window to avoid sweating, which means dealing with a lot of mosquito bites. The door lock was either extremely complicated or just broken—we got stuck in the room three times and had to ask staff to unlock it for us from the outside.
The hotel itself is old and rundown. The staff tried to be helpful, but they couldn’t compensate for the poor condition of the hotel. Both my family and I ended up with numerous mosquito bites. It’s hard to understand how other visitors could give this place a 4-5 star rating.
The only good thing is the location is great, but you can totally find other way better options than
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3-night family trip
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