They advertised a free shuttle to the city center that only comes a few times per day, it's not inconvenient, and they would not let me travel with my duffel bag on the city center shuttle to tour the city. Even after assuring me that I could take the shuttle, the shuttle driver would not let me board, which wasted my morning in Marrakesh and was inconvenient. What was worse was not that I couldn't access the free shuttle, but the way the staff handled the situation - little knowledge, conflicting information, and at the end of the day could have at least offered assistance with a taxi.