Carrer de Montenegro, 12, Palma de Mallorca, Mallorca, 7012
What's nearby
Passeig del Born - 2 min walk
Cathedral of Santa Maria of Palma - 6 min walk
Plaza Espana - 15 min walk
Porto Pi Centro Comercial - 8 min drive
Port of Palma de Mallorca - 9 min drive
Getting around
Palma de Mallorca (PMI) - 15 min drive
Palma de Mallorca Son Fuster Station - 15 min drive
Marratxi Pont d Inca Station - 15 min drive
Marratxi Poligon Station - 16 min drive
Intermodal Station - 16 min walk
Jacint Verdaguer Station - 24 min walk
Airport shuttle (surcharge)
Restaurants
Maura - 2 min walk
Ombu - 2 min walk
Bar Coto - 2 min walk
De Tokio a Lima - 2 min walk
Bar Abaco - 1 min walk
About this property
Puro Oasis Urban Hotel
Puro Oasis Urban Hotel features a rooftop terrace and puts you within a 10-minute walk of Cathedral of Santa Maria of Palma. You can grab a bite to eat at the coffee shop/cafe and visit the spa to be pampered with body wraps or aromatherapy. Other highlights at this boutique hotel include a beach bar, a bar/lounge and a snack bar/deli. Fellow travellers say great things about the helpful staff.
Languages
Dutch, English, French, German, Polish, Spanish
At a glance
Hotel size
51 rooms
Arranged over 5 floors
Arriving/Leaving
Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Check-out time is noon
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Pets
Pets allowed (dogs only, 1 total, up to 5 kg per pet)*
Service animals welcome
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
No on-site parking
Transfers
Airport shuttle on request (available 24 hours a day)*
Other information
Smoke-free property
Property amenities
Food and drink
Continental breakfast (surcharge) each morning 7:30 AM–11:00 AM
Restaurant
Bar/lounge
Beach bar
Coffee shop
Room service (limited hours)
Snack bar/deli
What to do
Beach nearby
Golfing nearby
Working away
Business centre
Meeting rooms
Conference centre
Services
24-hour front desk
Concierge services
Tour/ticket assistance
On-site car hire
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Bike hire
Romance packages
Facilities
1 building/tower
Built in 2004
Safe-deposit box at front desk
Rooftop terrace
Art gallery on-site
Full-service spa
Massage/treatment rooms
Banquet hall
Accessibility
Wheelchair-accessible
Lift
Wheelchair-accessible path to lift
Wheelchair-accessible registration desk
Wheelchair-accessible spa
Wheelchair-accessible restaurant
Well-lit path to entrance
Room amenities
Be entertained
52-inch LCD TV
Premium digital channels
Home comfort
Air conditioning (climate-controlled)
Minibar
Slippers
Sleep well
Bed sheets provided
What to enjoy
Individually furnished and decorated
Freshen up
Private bathroom
Bath or shower
Free toiletries
Hairdryer
Towels
Stay connected
Free WiFi
Phone
Food and drink
Champagne service
More
Daily housekeeping
In-room safe
Special features
Spa
Puro Spa has 2 treatment rooms, including rooms for couples. Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna and a steam room.
The spa is open daily. Guests under 16 years old are not allowed in the spa.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
A tax is imposed by the city: From 1 November to 30 April, EUR 0.83 per person, per night, up to 9 nights and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
A tax is imposed by the city: From 1 May to 31 October, EUR 3.30 per person, per night, up to 9 nights and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.
Optional extras
Continental breakfast is offered for an extra charge of approximately EUR 17 per person
Airport shuttle service is offered for an extra charge of EUR 125 per person (return)
Pets
Service animals exempt from fees
Pets are allowed for an extra charge of EUR 25 per pet, per day
Pool, spa, & gym (if applicable)
Guests under 16 years old are not allowed in the spa
Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation
Policies
Guests can rest easy knowing that there's window guards on-site.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 1000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
Also known as
Hotel Puro
PuroHotel Palma Hotel
Puro Hotel Palma de Mallorca
Puro Palma de Mallorca
Puro Hotel Palma De Mallorca, Majorca
Puro Hotel Palma De Mallorca Majorca
PuroHotel Palma Palma de Mallorca
Purohotel Palma
Puro Oasis Urban Hotel Hotel
Puro Oasis Urban Hotel Palma de Mallorca
Puro Oasis Urban Hotel Hotel Palma de Mallorca
Frequently asked questions
Does Puro Oasis Urban Hotel offer free cancellation for a full refund?
Yes, Puro Oasis Urban Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Puro Oasis Urban Hotel?
Yes, dogs are welcome, with a limit of 1 total and maximum weight of 5 kg per pet. There's a charge of EUR 25 per pet, per day. Service animals are exempt from fees.
Is parking offered on site at Puro Oasis Urban Hotel?
Sorry, there's no on-site parking at Puro Oasis Urban Hotel.
Is an airport shuttle service offered by Puro Oasis Urban Hotel?
Yes, an airport shuttle is available. The charge is EUR 125 per person return.
What are the check-in and check-out times at Puro Oasis Urban Hotel?
You can check in starting at 3:00 PM. Check-out time is noon. Contactless social distancing is available.
Is there an on-site casino at Puro Oasis Urban Hotel?
No, this hotel doesn't have a casino, but Mallorca Casino (7-min drive) is nearby.
What is there to do at Puro Oasis Urban Hotel and nearby?
Puro Oasis Urban Hotel has a spa.
Are there restaurants at or near Puro Oasis Urban Hotel?
Yes, there's an on-site restaurant.
What's the area around Puro Oasis Urban Hotel like?
Puro Oasis Urban Hotel is in Palma de Mallorca Old Town, a short 6-minute walk from Cathedral of Santa Maria of Palma and 15 minutes' walk from Plaza Espana.
Puro Oasis Urban Hotel Reviews
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
9.0/10
Staff & service
8.8/10
Amenities
8.4/10
Property conditions & facilities
9.0/10
Eco-friendliness
Reviews
10/10 Exceptional
14 Sep 2024
Miguel
Miguel, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
14 Aug 2024
Great central hotel - very attentive staff - beautiful city - loved every minute (and appreiated the air-con due to the outside temperature!!)
Katrina
Katrina, 3-night romance trip
Verified Expedia guest review
8/10 Very good
12 Aug 2024
Excellent stay. Would’ve liked some minor upkeep details in the room to have been better but overall it was a great stay. The hotel’s quirky layout was charming and its location was excellent. The sea-front lounge area is not as close to the hotel as it seemed so we skipped it altogether.
Gatien
Gatien, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
9 Aug 2024
E
Rebecca
Rebecca, 1-night trip
Verified Expedia guest review
10/10 Exceptional
4 Aug 2024
Relaxing pleasant stay
emma
emma, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
4 Jul 2024
The location of this hotel is perfect. There was a great selection available at breakfast to start your day. The rooptop loungers was an added bonus, somewhere to relax after a long day of sightseeing and eating :-) I would most definitely stay here again.
Amrit
Amrit, 3-night romance trip
Verified Expedia guest review
4/10 Fair
1 Jul 2024
Assigned the worst possible room on arrival which was in the basement and with a steep staircase further down to bathroom. It was dark and dangerous with the steep steps, with the only window facing the restaurant. The pool pictured prominently in advertising is at a completely different location at a significant additional fee based on availability. Spa facilities (not services) need to be booked in advance which no one tells you about. Breakfast was good. Location is good too. Extremely disappointed by room and communication.
Aza
Aza, 1-night business trip
Verified Expedia guest review
10/10 Exceptional
21 Jun 2024
Luxury, location and great staff!
We've stayed here several times in the past and are very happy with it. Location is great, hotel staff are very friendly and helpful, rooms are modern and bright and the breakfast buffet is excellent!
Verified traveller
1-night trip
Verified Hotels.com guest review
8/10 Very good
17 Jun 2024
Gustavo
Gustavo, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
10 Jun 2024
Natalija
Natalija, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
30 May 2024
Kyle
Kyle, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
8 May 2024
Oasis de palma
Amazing last minute reservation. Beautiful attendant and wonderful complimentary breakfast
Chelsea
Chelsea, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 Apr 2024
Attentive and accommodating staff
Michelle
Michelle, 2-night trip
Verified Expedia guest review
10/10 Exceptional
15 Nov 2023
The friendly staff was above any expectations.
Service, location, we fall in love with it.
jose
jose, 9-night trip
Verified Expedia guest review
10/10 Exceptional
30 Sep 2023
Stylish hotel with friendly helpful staff
Stylish hotel in central Palma, with helpful friendly staff. Lovely clean rooms but also nice spaces around the hotel to relax in - including the rooftop space. The breakfast buffet was amazing, with lots of variety and changes every day. Plenty of interesting places to go in the area (including to eat and drink). Would definitely recommend.
Sue
Sue, 7-night family trip
Verified Hotels.com guest review
10/10 Exceptional
15 Sep 2023
Staff were perfect
Great hotel, would love to return. Staff were perfect.
Derek
Derek, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
15 Jul 2023
Excelente hotel. Inmejorable ubicación. Staff de los mejores
fernando
fernando, 7-night romance trip
Verified Expedia guest review
6/10 Good
27 Jun 2023
Lalit
Lalit, 4-night trip
Verified Expedia guest review
6/10 Good
12 May 2023
Great location but didn’t live up to expectation
It is not a bad hotel but it certainly doesn’t live up to the images on various booking sites as a luxury hotel. The location is amazing which is what you are paying for, but the hotel itself is actually quite tired looking and in need of a bit of love and repairs.
The hairdryer was barely working, the toilet flush was broken, the room was a bit dusty in places, no full length mirror or anywhere to hang dresses and we were not informed that water was complimentary as it states 5 euros on the mini bar menu. Neither did we realise until the last day that you could order cooked breakfast which was supposedly all included.
The Puro beach clubs they eagerly promote has a minimum spend of £90/couple incl sun beds although the shuttle there is free if you book in advance.
Most staff were very friendly which helped even if they didn’t give us all or correct information about things.
I am very glad we didn’t pay for the most expensive rooms as then we would have been even more disappointed.
I would recommend it for the location but personally we would probably not go back.
Malin
Malin, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
11 Nov 2022
Leslie
Leslie, 2-night trip
Verified Hotels.com guest review
8/10 Very good
9 Sep 2022
Amanda
Amanda, 4-night trip
Verified Expedia guest review
10/10 Exceptional
16 Aug 2022
Paula Gabriela
Paula Gabriela, 3-night trip
Verified Hotels.com guest review
8/10 Very good
3 Aug 2022
Service was fantastic! As was the breakfast……. But the hotel is a little tired and noisy and the roof terrace disappointing ….. good location and the beach clubs were fun but expensive…..
Jay
Jay, 3-night family trip
Verified Hotels.com guest review
10/10 Exceptional
14 Jul 2022
Excellent hotel
Excellent customer service and good facilities with nicely appointed rooms
Jeremy
Jeremy, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
17 May 2022
Fabulous hotel with excellent roof terrace, rooms and breakfast. Staff could not have been more helpful. Brilliant location. Would happily go back!