When you stay at Casa Gangotena, you'll be within a 15-minute drive of Quicentro Sur Mall. Guests can be pampered with massages at the spa and grab a bite to eat at the restaurant. Other highlights at this luxurious hotel include a bar/lounge, a terrace and a garden.
Languages
English, Spanish
At a glance
Hotel size
31 rooms
Arranged over 3 floors
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Special check-in instructions
Front desk staff will greet guests on arrival
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Minimum Spring Break check-in age is 18
Children
Up to 2 children (11 years old and younger) stay free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi and wired internet access in public areas
Free WiFi and wired internet access in rooms
Parking
Free on-site self-parking
Free on-site valet parking
On-site garage
Off-site
Area shuttle*
Other information
Designated smoking area (fines apply)
No stag or hen parties
Property amenities
Food and drink
Restaurant
Bar/lounge
24-hour room service
Travelling with children
Children stay for free (see details)
Children's menu
Working away
Business centre
Meeting room
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Luggage storage
Multilingual staff
Porter/bellhop
Facilities
1 building/tower
Built in 2011
Safe-deposit box at front desk
Garden
Terrace
Library
Full-service spa
At least 80% of food locally sourced
Vegan dining options
Vegetarian dining options
Annual offsets purchased for at least 10% of carbon footprint
Locally owned and organised tours and activities
At least 10% of profits reinvested in community and sustainability
Local culture and ecosystem education
Double-glazed windows
At least 80% of lighting from LEDs
Comprehensive food waste policy
No plastic coffee stirrers
No plastic drinking straws
No plastic water bottles
Banquet hall
Art Deco architecture
Accessibility
Lift
Wheelchair-accessible
Wheelchair-accessible path of travel
Grab bar near toilet
Room amenities
Be entertained
32-inch flat-screen TV
Satellite TV channels
Home comfort
Air conditioning (climate-controlled)
Dressing gowns and slippers
Children's slippers
Sleep well
Blackout curtains
Soundproofed rooms
Premium bedding
What to enjoy
Individually furnished and decorated
Freshen up
Private bathroom
Shower/bath combination
Free toiletries
Hairdryer
Towels
Stay connected
Desk
Free WiFi and wired internet
Free local calls
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Eco-friendly cleaning products provided
Energy-saving switches
LED light bulbs
Water-efficient showers only
Water-efficient toilets only
Special features
Spa
Guests can indulge in a pampering treatment at the hotel's full-service spa, Well. Services include massages. The spa is open daily.
Dining
On-site venue – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. A children's menu is available.
Awards and affiliations
Casa Gangotena is listed in the 2012 Condé Nast Traveller Hot List.
The property is a member of Relais & Chateaux.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
Ecuador value-added tax (15%). Non-resident travellers who present a valid passport and tourist visa may be eligible for a tax refund. However, non-resident travellers may be exempt from value-added tax (15%) on package bookings.
Optional extras
Local area shuttle service is offered for an extra charge
Children & extra beds
Rollaway beds are available for USD 83.64 per day
Policies
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property uses solar energy, plus eco-friendly cleaning products.
Guests can rest easy knowing that there's a fire extinguisher, a security system, a first aid kit and window guards on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Also known as
Casa Gangotena
Casa Gangotena Hotel
Casa Gangotena Hotel Quito
Casa Gangotena Quito
Casa Gangotena Hotel
Casa Gangotena Quito
Casa Gangotena Hotel Quito
Frequently asked questions
Does Casa Gangotena offer free cancellation for a full refund?
Yes, Casa Gangotena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Casa Gangotena?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at Casa Gangotena?
Yes, there's free self and valet parking.
What are the check-in and check-out times at Casa Gangotena?
Check-in start time: 2:00 PM; check-in end time: midnight. Check-out time is noon. Contactless social distancing and check-out are available.
What is there to do at Casa Gangotena and nearby?
Casa Gangotena has a spa and a garden.
Are there restaurants at or near Casa Gangotena?
Yes, there's an on-site restaurant that offers international cuisine.
What's the area around Casa Gangotena like?
Casa Gangotena is in Quito Historic Center, a short 2-minute walk from San Francisco Station and 2 minutes' walk from Church of the Society of Jesus.
Casa Gangotena Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.6/10
Staff & service
8.8/10
Amenities
9.8/10
Property conditions & facilities
9.2/10
Eco-friendliness
Reviews
10/10 Exceptional
8 Nov 2024
Juan
Juan, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
31 Aug 2024
Very nice 👌 Excllent breakfasts! And they provided bottled and distilled water for my CPAP machine. Also Concierge Desk provided assistance with tours and dining
John
John, 2-night romance trip
Verified Expedia guest review
8/10 Very good
28 Aug 2024
Significant leaking in the room on our final day.
Danielle
Danielle, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
19 Jul 2024
The Hotel is beautiful, the food was superb, the service was also top notch, their version of a mojito was one of the best I've had ,their breakfast buffet is nice too. The location is awesome, steps from the San Francisco Church and museum.
andres
andres, 2-night family trip
Verified Expedia guest review
8/10 Very good
3 Jun 2024
Gorgeous power, beautiful rooms. Charges for additional water above the small 2 bottles provided daily, which is laughable considering the cost of the hotel room.
Breakfast was fabulous.
Demery
Demery, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
21 Apr 2024
I loved everything about this property. The personalized touches, safety, spa, afternoon, tea, absolute, beautiful gardens, and architecture. The views were outstanding. If I could, I would live there.
Cortney
Cortney, 1-night trip
Verified Expedia guest review
10/10 Exceptional
16 Mar 2024
Enrique
Enrique, 1-night trip
Verified Expedia guest review
10/10 Exceptional
8 Feb 2024
Great Hotel
hongli
hongli, 1-night family trip
Verified Expedia guest review
6/10 Good
15 Dec 2023
Vyacheslav
Vyacheslav, 1-night trip
Verified Expedia guest review
10/10 Exceptional
1 Sep 2023
The hotel is in the heart of the old year. It should be noted very friendly and professional staff. There is a beautiful terrace on the 3rd floor with an amazing view of the old town. Of particular note is the highest quality massage in the spa.
Konstantin
Verified Expedia guest review
10/10 Exceptional
19 Jun 2023
barbara
barbara, 1-night trip
Verified Hotels.com guest review
8/10 Very good
18 Apr 2023
Guilherme
Guilherme, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
13 Apr 2023
Gorgeous property, but it’s the friendly and helpful staff that made our stay feel special.
Kathleen
Kathleen, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
19 Mar 2023
This is a beautiful and historic hotel in the heart of downtown Quito. The staff was incredibly accommodating and made the entire experience elegant. It is on the Plaza San Francisco and is next to a beautiful cathedral. Just take into account extra time to get into and out of the area by car as the streets are very narrow and usually congested. Loved the property and would definitely come back. The best and most beautiful hotel in Quito!
Byron
Byron, 4-night family trip
Verified Expedia guest review
10/10 Exceptional
27 Jan 2023
No comment
William
William, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
9 Jan 2023
We were treated like royalty. Room was a bit cold for our liking but there was a portable heater available.
Prudence
Prudence, 1-night romance trip
Verified Expedia guest review
8/10 Very good
3 Jan 2023
Location.. location.. location..
The hotel location was perfect.. the room was nice and overlooked the San Francisco plaza.. the food was good too.. the staff weren’t so helpful when arrived, but the next day this was changed…
Dr. Nadia
Dr. Nadia, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
1 Jan 2023
Jim
Jim, 2-night family trip
Verified Hotels.com guest review
2/10 Poor
24 Oct 2022
I tried to cancel an airport pick up 4 days in advance and was declined. Still had to pay $100.00 for a &30.00 cab ride.
Amy
Amy, 1-night trip
Verified Expedia guest review
10/10 Exceptional
14 Oct 2022
Amy
Amy, 1-night trip
Verified Expedia guest review
10/10 Exceptional
23 Sep 2022
I have stayed at places all over the world. This Hotel is top of the food chain.you can ask them for anything they find away to get it done. This place on all levels is a 10.
louis
louis, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
16 Jul 2022
This Hotel is phenomenal. Perfectly located in the heart of Quito historic district. Hotel is fully renovated and staff is very friendly. Food in the restaurant is delicious. Café quiteño experience between 4-6pm at the lobby area is great!
Eduardo
Eduardo, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
29 May 2022
Great Staff, Room and Food
The stay was incredible! The staff was extremely attentive and helpful. The breakfast and dinner were great, the room was clean and nice and we got a lovey bottle of champagne in our room with a nice card. The garden area in the hotel as well as the roof top view were fantastic.
William
William, 1-night trip
Verified Hotels.com guest review
8/10 Very good
2 Feb 2022
Best place in town
Pascale
Pascale, 1-night trip
Verified Expedia guest review
10/10 Exceptional
31 Jan 2022
Must stay
Everything about our stay was wonderful! Casa Gangotena used to be a mansion and it is beautiful! The service was top notch. Everyone from valet to front desk to the restaurant was sooo nice and helpful. The food at the restaurant we good as well. I know it’s on the pricier side compared to other hotels but if you are looking for a beautiful place to stay with great service look no further.