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Crystal Suites Chez Helena

3.5 star property
Central aparthotel connected to the convention centre, within easy reach of Main Market Square

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December 2024
January 2025

Photo gallery for Crystal Suites Chez Helena

Deluxe Room, Courtyard View | 1 bedroom, pillow-top beds, in-room safe, individually decorated
Front of property
Deluxe Room, Patio | Terrace/patio
26-inch LCD TV with satellite channels, TV, iPod dock
Reception

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Separate bedrooms
    Separate bedrooms
  • Airport transfer
    Airport transfer
  • Laundry facilities
    Laundry facilities
  • Lounge area
    Lounge area
  • Kitchenette
    Kitchenette
  • Refrigerator
    Refrigerator
Main amenities
  • 5 smoke-free apartments
  • Housekeeping (on request)
  • Breakfast available
  • Airport shuttle
  • Air conditioning
  • Front desk safe
  • Multilingual staff
  • Tour/ticket assistance
Feel at home
  • Children stay free
  • Free cots/infant beds
  • Kitchenette
  • Private bathroom
  • Separate bedroom
  • Living room

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Family Penthouse, Kitchenette

Family Penthouse, Kitchenette | Private kitchenette | Fridge, microwave, stovetop, dishwasher

Family Penthouse, Kitchenette

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Fridge
Dining table
  • 58 sq m
  • Sleeps 5
  • 4 Single Beds and 1 Single Sofa Bed OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Deluxe Room, Courtyard View

Deluxe Room, Courtyard View | 1 bedroom, pillow-top beds, in-room safe, individually decorated

Deluxe Room, Courtyard View

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Fridge
Dining table
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed OR 1 Double Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, Patio

Deluxe Room, Patio | 1 bedroom, pillow-top beds, in-room safe, individually decorated

Deluxe Room, Patio

Highlights

Garden
Patio
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Kitchenette
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

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Airport transfer
Parking available
Free WiFi
Restaurant
9.6 out of 10, Exceptional, (251)
The price is 2.101.341 ₫
2.269.449 ₫ total
includes taxes & fees
24 Nov - 25 Nov
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About the area

Map
ul. Szeroka 14, Kraków, Lesser Poland, 31-053

What's nearby

  • Royal Road - 10 min walk - 0.9 km
  • Main Market Square - 16 min walk - 1.4 km
  • St. Mary's Basilica - 17 min walk - 1.4 km
  • Wawel Castle - 17 min walk - 1.4 km
  • Oskar Schindler Factory - 17 min walk - 1.5 km

Getting around

  • Kraków (KRK-John Paul II - Balice) - 27 min drive
  • Turowicza Station - 6 min drive
  • Wieliczka Station - 11 min drive
  • Kraków Plaszów Station - 12 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Hamsa - ‬1 min walk
  • ‪Gruba Buła - ‬3 min walk
  • ‪Moo Moo - ‬2 min walk
  • ‪Bagelmama - ‬2 min walk
  • ‪Ulica Krokodyli. Pub, kawiarnia - ‬1 min walk

About this property

Crystal Suites Chez Helena

When you stay at Crystal Suites Chez Helena, you'll be a short five-minute drive from Royal Road and Main Market Square. Bonuses such as washing machines, fridges and microwaves are in all apartments.

Languages

English, Polish

At a glance

Arriving/Leaving

  • Check-in time starts at 1:00 PM
  • Express check-out available
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age – 18
  • Check-out time is 11 AM
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • There is no front desk at this property
  • Guests must contact the property in advance for check-in instructions; your host will greet you
  • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
  • If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation
  • A virtual front desk provides assistance to guests

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (4 years old and younger) stays free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets not allowed

Property amenities

Internet

  • Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Car not required

Family friendly

  • Children stay for free (see details)
  • Free cot/infant bed
  • High chair

Kitchenette

  • Fridge
  • Stovetop
  • Microwave
  • Dishwasher
  • Coffee/tea maker
  • Paper towels
  • Freezer
  • Toaster
  • Electric kettle

Dining

  • Buffet breakfast available for a fee daily 8:00 AM–noon: PLN 40 for adults and PLN 40 for children
  • Dining table

Bedrooms

  • Bed sheets provided
  • Pillow-top mattress

Bathrooms

  • Shower
  • Rainfall shower head
  • Hairdryer
  • Soap
  • Free toiletries
  • Toilet paper
  • Towels provided
  • Shampoo

Living spaces

  • Living room

Entertainment

  • 26-inch LCD TV with satellite service
  • CD player
  • iPod docking station

Laundry

  • Washing machine
  • Laundry detergent

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairwells
  • Hardwood flooring in room
  • No lifts
  • 1 steps to reach property
  • Tile flooring in public areas
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Safe
  • Multilingual staff
  • Housekeeping (on request)
  • Local maps
  • Guidebooks/recommendations
  • Iron/ironing board
  • Safe at front desk
  • In-room massages
  • Virtual front desk

Location highlights

  • Connected to the convention centre
  • Connected to a shopping centre
  • Connected to a railway/underground station
  • Near the airport
  • In the city centre
  • In the entertainment district
  • In the historical district
  • Near outlet shopping

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 5 rooms
  • 3 floors
  • 1 building
  • Individually decorated
  • Individually furnished

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately PLN 40 for adults and PLN 40 for children
  • Airport shuttle service is offered for an extra charge of PLN 129 per vehicle (one-way. Maximum occupancy 3)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Housekeeping is available for an extra charge and varies based on unit size

Children & extra beds

  • Airport shuttle service for children up to age 18 costs PLN 129 (one-way)

Policies

This property does not have lifts.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards, debit cards and cash.
This property is professionally cleaned.

Also known as

Crystal Suites Chez Helena
Crystal Suites Chez Helena Apartment
Crystal Suites Chez Helena Apartment Krakow
Crystal Suites Chez Helena Krakow
Crystal Suites Chez Helena Kr
Crystal Suites Chez Helena Kraków
Crystal Suites Chez Helena Aparthotel
Crystal Suites Chez Helena Aparthotel Kraków

Frequently asked questions

Does Crystal Suites Chez Helena offer free cancellation for a full refund?
Yes, Crystal Suites Chez Helena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Crystal Suites Chez Helena?
Sorry, pets aren't allowed.
Is parking offered on site at Crystal Suites Chez Helena?
Sorry, there's no on-site parking at Crystal Suites Chez Helena.
Is an airport shuttle service offered by Crystal Suites Chez Helena?
Yes, an airport shuttle is available. The charge is PLN 129 per vehicle one-way.
What are the check-in and check-out times at Crystal Suites Chez Helena?
You can check in starting at 1:00 PM. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.
Does Crystal Suites Chez Helena have a kitchen or kitchenette?
Yes, there is a kitchenette, which also includes a stovetop, a fridge and a dishwasher.
What's the area around Crystal Suites Chez Helena like?
Crystal Suites Chez Helena is in Kraków City Centre, a short 10-minute walk from Royal Road and 16 minutes' walk from Main Market Square.

Crystal Suites Chez Helena Reviews

Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Exceptional

The Crystal Suites Chez Helena Is a very unique lodging opportunity. It was a portion of the home of Helena Rubenstein (famous for cosmetics products) and a unique peek into where she lived in her youth. The unit was modernized with a new bathroom and kitchenette, in a nice neighborhood within walking distance to the old city and with casual restaurants and live acoustic music very nearby. Anna, the manager was great at welcoming us and arranging transportation to the airport after our short stay. I would definitely stay there again if the opportunity becomes available.
Steve, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Amazing location. Owner extremely helpful. Had a wonderful stay. Definitely recommend.
Anita, 7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Even though we arrived much later then expected, Christopher was very attentive, helpful and communicative.
1-night family trip
Verified Expedia guest review

6/10 Good

4-night trip
Verified Expedia guest review

10/10 Exceptional

An amazing stay!
An amazing . Could not fault anything about this place. The staff were extremely helpful; even showing me to my room and carrying my bag (I was on my own and my bag was super heavy, coupled with no elevator!). I forget the name of the gentleman who showed me around but he was superb. Location is excellent and the apartment had everything you need - decent bed, great shower and facilities. The extra touches such as coffee and tea, just went above and beyond anywhere I have stayed before. I will definitely be recommending this place to everyone and for the price, it was a bargain. Thank you for a great stay. KR, Miss L Whittingham.
Lauren, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Superb hotel
Amazing hotel, really friendly and helpful staff, decor is fab, located in Jewish quarter, our room overlooked the main road and just above the restaurants, at night we could hear the live band playing to 10 but it was great to hear the traditional music added to the ambience of the hotel, we will be back
christopher, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Joette, 5-night trip
Verified Hotels.com guest review

10/10 Exceptional

Krakow stay
Great place to stay right in the heart of the old jewish quarter, apartments are lovely, clean and well equipped stayed in the courtyard apartment. The staff were friendly and helpful would definitely stay here again.
Clive, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Very good location
Patricia, 4-night trip
Verified Hotels.com guest review

10/10 Exceptional

Lovely property in a central location. Courtyard facing room was extremely quiet. Note that there are two crystal suites on opposite sides of the town, I found out the hard way unfortunately.
Kel, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Located in heart of Jewish quarter, rooms were clean, quiet and well maintained.
4-night family trip
Verified Expedia guest review

10/10 Exceptional

Lovely, smooth, there is a great location for this house and a great history there. Breakfast in a restaurant a couple doors down. Descriptions not clear enough online. It all worked out great!
Stephen, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

7-night trip
Verified Expedia guest review

10/10 Exceptional

The apartments are located in a lively square filled with restaurants, bars, book shops and an old Synagogue, now a museum. It is about a 20 minute walk from the main square and also very convenient for walking to attractions in the Jewish area of the city eg, the Oscar Schindler factory and the Ghetto. The square always has several Electric Kart Tour vendors, if required, though we preferred to walk. Despite the liveliness of the surroundings we were never affected by noise in our room. We had the ground floor Patio Apartment which was very nicely decorated and well equipped with a kitchenette, very nice bathroom (with a hot shower) and a roomy bedroom. Access to the patio was via the bedroom and proved a nice place for a nightcap.
7-night romance trip
Verified Expedia guest review

10/10 Exceptional

Heart of the Jewish quarter
Great location & helpful staff
2-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Great location , spacious clean warm apartment, helpful staff Loved the area lots of nice restaurants and quirky bars
3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Ticked All Our Boxes
This apartment (no. 5) ticked all our boxes. Located in the Kazimierz, the apartment offers a good choice of restaurants outside the front door, and is a short walk to a tram stop, taxis and mini-market. It is comfortably and smartly furnished with full kitchen, with dish washer, sofa, dining table and chairs, in one room and a separate bedroom with generous cupboard space and a small desk. My only reservation was that the bedroom is small and not much space between bed and walls. OK for us but may be a problem for larger people. The bathroom, with walk-in shower was functional and modern. Plenty of shelf space. It has a washing machine. There is no elevator. Staircase is wide and staff helped with luggage. Wifi was secure and strong. Air conditioning worked well for which we were most grateful as temperatures were high. Reception is normally from 9am to 9pm but staff wait for late or delayed checkins. The reception and cleaning staff were welcoming and helpful in making phone calls and booking taxis. The units are serviced weekly, daily service costs extra but towels were changed every second day at no charge. Breakfast can be taken at extra charge at the nearby Rubenstein hotel. We didn't do this preferring to breakfast in our room with supplies from the minimart. For us, Crystal suites was ideal and I highly recommend.
4-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Perfect nights
Decided to try apartment instead of hotel. Loved this place as there was lots of space and great location. Perfect option to pricier hotel stay
Verified Hotels.com guest review

10/10 Exceptional

Nice apartment, lovely staff
Stayed here for 2 nights, really lovely apartment, fantastic amenities and really lovely, friendly staff who can't do enough to help in anyway they can. Would definitely stay here again.
Ellie, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Fantastic!
I booked four apartments here for 8 of us and each apartment was absolutely beautiful. They had everything you needed and more. Decorated beautifully, clean and tidy and i honestly had the best nights sleep in the very comfy beds! The location is perfect, amazing restaurants right outside your door and the center a short walk away. Honestly could not fault this place at all will definitely be back!
Rosie, 3-night trip with friends
Verified Hotels.com guest review

10/10 Exceptional

Highly recommend!
Fantastic! The apartment is cute, comfortable, and in a great location. We had a fabulous time. Great value for the price.
Emily, 2-night trip with friends
Verified Hotels.com guest review

8/10 Very good

Excellent location
Location was fabulous; receptionists were very helpful; apartment (top floor, #7) was great, except for an annoying humming noise on our last night (perhaps from the A/C in another room below us?) We highly recommend this apartment hotel.
Deborah , 4-night trip
Verified Expedia guest review

10/10 Exceptional

Nice place to stay if you need a kitchen
This hotel is one of the better ones I have stayed in in Krakow. The kitchen is nicely equipped and the room is clean. It is more corporate style housing, so you only get housekeeping once a week and the concierge is not 24/7. There are only a few rooms in this location so it feels very private. There are a few pitfalls though. The wifi is not very fast, though each room gets its own router. Also, I find the walls to be a bit thin, so you can definitely hear the TV or "other noises" from the other rooms if they are being loud.
Verified Hotels.com guest review

10/10 Exceptional

Excellent stay.
Excellent customer service, offered a wealth of info on where to eat etc. Kept our luggage after we checked out, offered to print our boarding cards etc. Really nice additional touches that made a difference. Lovely clean apartment, well maintained and decorated, good location for all amenities.
Verified Hotels.com guest review

6/10 Good

A Disappointment
Based on the many favourable reviews we booked a one bedroom apartment at Crystal Suites Chez Helena for our 4 day stay in Krakow. The apartment described as deluxe, did not live up to this description. Being just 30 sqm it proved very cramped for two averaged sized people to comfortably move around. It is difficult to imagine how it could accommodate 3 persons as advertised. The combined kitchenette - sitting area offered no comfortable place to sit. The one arm chair was in reality a fold out bed and the kitchen chairs were not particularly comfortable for watching the TV. A plus was the private courtyard, a pleasant space (when weather permitted) for relaxing after a full day of sightseeing. Not facing the square made the apartment quiet space for sleeping. There is a washing machine but no drier so one needs to plan ahead if one wants to do laundry and have it dry in time. I concur with other reviewers that staff were very helpful and the premises are kept clean. With hindsight we would have chosen the Old Town over staying in the Kazimierz District. The Old Town (Stare Miasto) is a better choice with its medieval surrounds offering a less kitsch introduction to Krakow. From there it’s only a short walk to visit the synagogues and old Jewish cemetery of the Kazimierz district without having to be subjected to a ‘fake’ cultural experience.
Verified Hotels.com guest review