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Crystal Suites Chez Helena

3.5 star property
Explore historic landmarks like Wawel Castle and discover local treasures. Get insider tips from multilingual staff to make your stay unforgettable.

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Photo gallery for Crystal Suites Chez Helena

Deluxe Room, Courtyard View | 1 bedroom, pillow-top beds, in-room safe, individually decorated
Family Penthouse, Kitchenette | Private kitchenette | Fridge, microwave, stovetop, dishwasher
Front of property
26-inch LCD TV with satellite channels, TV, iPod dock
Deluxe Room, Patio | Terrace/patio
In the heart of Kraków City Centre, Crystal Suites Chez Helena is a haven for city explorers. Discover nearby Wawel Castle and Oskar Schindler Factory with multilingual staff at your service. Connect to in-room WiFi, unwind in the smoke-free premises, or plan your tour with ticket assistance.

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Airport transfer
  • Separate bedrooms
  • Lounge area
  • Laundry facilities
  • Air conditioning
  • Refrigerator

Main amenities (8)

  • 5 smoke-free apartments
  • Housekeeping (on request)
  • Breakfast available
  • Airport shuttle
  • Air conditioning
  • Front desk safe
  • Multilingual staff
  • Tour/ticket assistance

Feel at home (6)

  • Children stay free
  • Free cots/infant beds
  • Kitchenette
  • Private bathroom
  • Separate bedroom
  • Living room

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Family Penthouse, Kitchenette

Family Penthouse, Kitchenette | Private kitchenette | Fridge, microwave, stovetop, dishwasher

Family Penthouse, Kitchenette

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Fridge
Dining table
  • 58 sq m
  • Sleeps 5
  • 4 Single Beds and 1 Single Sofa Bed OR 2 Double Beds and 1 Single Sofa Bed

View all photos for Deluxe Room, Courtyard View

Deluxe Room, Courtyard View | 1 bedroom, pillow-top beds, in-room safe, individually decorated

Deluxe Room, Courtyard View

Highlights

Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Kitchenette
Fridge
Dining table
  • 30 sq m
  • Sleeps 3
  • 2 Single Beds and 1 Single Sofa Bed OR 1 Double Bed and 1 Single Sofa Bed

View all photos for Deluxe Room, Patio

Deluxe Room, Patio | 1 bedroom, pillow-top beds, in-room safe, individually decorated

Deluxe Room, Patio

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Heating
Free cots/infant beds
Kitchenette
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed OR 2 Single Beds

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About the area

Map
ul. Szeroka 14, Kraków, Lesser Poland, 31-053

What's nearby

  • Royal Road - 10 min walk
  • Main Market Square - 16 min walk
  • St. Mary's Basilica - 17 min walk
  • Wawel Castle - 17 min walk
  • Oskar Schindler Factory - 17 min walk

Getting around

  • Kraków (KRK-John Paul II - Balice) - 27 min drive
  • Turowicza Station - 6 min drive
  • Kraków Plaszów Station - 12 min drive
  • Kraków Główny Station - 18 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Hamsa - ‬1 min walk
  • ‪Gruba Buła - ‬3 min walk
  • ‪Moo Moo Steak & Wine - ‬2 min walk
  • ‪Bagelmama - ‬2 min walk
  • ‪Ulica Krokodyli. Pub, kawiarnia - ‬1 min walk

About this property

Crystal Suites Chez Helena

When you stay at Crystal Suites Chez Helena, you'll be a short five-minute drive from Royal Road and Main Market Square. Bonuses such as washing machines, fridges and microwaves are in all apartments.

Languages

English, Polish

At a glance

DONE

Property size

    • 5 apartments
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in time starts at 1:00 PM
    • Express check-out available
    • Early check-in subject to availability
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is 11 AM
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • There is no front desk at this property
    • Guests must contact the property in advance for check-in instructions; your host will greet you
    • To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
    • If you are planning to arrive after 2:00 PM please contact the property in advance using the information on the booking confirmation
    • A virtual front desk provides assistance to guests
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (4 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
PETS

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Transfers

    • Airport shuttle (available 24 hours)*
VPN_KEY

Other information

    • Smoke-free property

Property amenities

Internet

  • Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle (surcharge)
  • Car not required

Family friendly

  • Children stay for free (see details)
  • Free cot/infant bed
  • High chair

Kitchenette

  • Fridge
  • Stovetop
  • Microwave
  • Dishwasher
  • Toaster
  • Electric kettle
  • Cleaning supplies
  • Cookware/dishes/utensils
  • Paper towels

Dining

  • Buffet breakfast available for a fee daily 8:00 AM–noon: PLN 40 for adults and PLN 40 for children
  • Dining table

Bedrooms

  • Pillow-top mattress
  • Bed sheets provided

Bathrooms

  • Shower
  • Rainfall shower head
  • Hairdryer
  • Soap
  • Free toiletries
  • Shampoo
  • Towels provided
  • Toilet paper

Living spaces

  • Living room

Entertainment

  • 26-inch LCD TV with satellite service
  • iPod docking station
  • CD player

Laundry

  • Washing machine
  • Laundry detergent

Work spaces

  • Desk

Comfort

  • Air conditioning
  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Handrails in stairwells
  • Hardwood flooring in room
  • No lifts
  • 1 steps to reach property
  • Tile flooring in public areas
  • Tile flooring in room
  • Upper floors accessible by stairs only
  • Smoke-free property

Services and conveniences

  • Tour/ticket assistance
  • Safe
  • Multilingual staff
  • Housekeeping (on request)
  • Local maps
  • Guidebooks/recommendations
  • Iron/ironing board
  • Safe at front desk
  • In-room massages
  • Virtual front desk

Location highlights

  • Connected to the convention centre
  • Connected to a shopping centre
  • Connected to a railway/underground station
  • Near the airport
  • In the city centre
  • In the entertainment district
  • In the historical district
  • Near outlet shopping

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)

General

  • 5 rooms
  • 3 floors
  • 1 building
  • Individually decorated
  • Individually furnished

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately PLN 40 for adults and PLN 40 for children
  • Airport shuttle service is offered for an extra charge of PLN 129 per vehicle (one-way. Maximum occupancy 3)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Housekeeping is available for an extra charge and varies based on unit size

Children & extra beds

  • Airport shuttle service for children up to age 18 costs PLN 129 (one-way)

Policies

This property does not have lifts.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip.
Host has not indicated whether there is a smoke detector on the property.
This property accepts credit cards, debit cards and cash.
This property is professionally cleaned.

Also known as

Crystal Suites Chez Helena
Crystal Suites Chez Helena Apartment
Crystal Suites Chez Helena Apartment Krakow
Crystal Suites Chez Helena Krakow
Crystal Suites Chez Helena Kr
Crystal Suites Chez Helena Kraków
Crystal Suites Chez Helena Aparthotel
Crystal Suites Chez Helena Aparthotel Kraków

Frequently asked questions

Does Crystal Suites Chez Helena offer free cancellation for a full refund?

Yes, Crystal Suites Chez Helena does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at Crystal Suites Chez Helena?

Sorry, pets aren't allowed.

Is parking offered on site at Crystal Suites Chez Helena?

Sorry, there's no on-site parking at Crystal Suites Chez Helena.

Is an airport shuttle service offered by Crystal Suites Chez Helena?

Yes, an airport shuttle is available. The charge is PLN 129 per vehicle one-way.

What are the check-in and check-out times at Crystal Suites Chez Helena?

You can check in starting at 1:00 PM. Check-out time is 11 AM. Late check-out is available for a charge (subject to availability). Express check-out is available.

Does Crystal Suites Chez Helena have a kitchen or kitchenette?

Yes, there is a kitchenette, which also includes a stovetop, a fridge and a dishwasher.

What's the area around Crystal Suites Chez Helena like?

Crystal Suites Chez Helena is in Kraków City Centre, a short 10-minute walk from Royal Road and 16 minutes' walk from Main Market Square.

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Crystal Suites Chez Helena Reviews

Reviews

9.8

Exceptional

10/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Exceptional

Amazing location. Owner extremely helpful. Had a wonderful stay. Definitely recommend.
Anita, 7-night trip

10/10 Exceptional

Stayed on top floor apt, parking nearby (3-4 min walk, currently 70 pln per 24 hours. Clean and comfortable. No elevator. Good location. Recommend Kolanko No 6 (5 mins walk) for breakfast as the nearby options (infeb). Good location. Slightly out of the way if you are with young children and plan to do lots of walking.
2-night trip

10/10 Exceptional

The Crystal Suites Chez Helena Is a very unique lodging opportunity. It was a portion of the home of Helena Rubenstein (famous for cosmetics products) and a unique peek into where she lived in her youth. The unit was modernized with a new bathroom and kitchenette, in a nice neighborhood within walking distance to the old city and with casual restaurants and live acoustic music very nearby. Anna, the manager was great at welcoming us and arranging transportation to the airport after our short stay. I would definitely stay there again if the opportunity becomes available.
Steve, 2-night trip

10/10 Exceptional

Min veninde og jeg havde et par fantastiske dag i Krakow med Crystal Suites som base. Værten Anna kontaktede mig tidligt inden vi skulle afsted og hjalp bl.a. med udførligt beskrevet transport fra lufthavn til byen. Stedet var rent, stille og sengene var meget behagelige. Anna hjalp os også med en forudbestilt taxa, da vi skulle hjem.
Victoria, 3-night trip

10/10 Exceptional

Even though we arrived much later then expected, Christopher was very attentive, helpful and communicative.
1-night trip

6/10 Good

4-night trip

10/10 Exceptional

An amazing stay!
An amazing . Could not fault anything about this place. The staff were extremely helpful; even showing me to my room and carrying my bag (I was on my own and my bag was super heavy, coupled with no elevator!). I forget the name of the gentleman who showed me around but he was superb. Location is excellent and the apartment had everything you need - decent bed, great shower and facilities. The extra touches such as coffee and tea, just went above and beyond anywhere I have stayed before. I will definitely be recommending this place to everyone and for the price, it was a bargain. Thank you for a great stay. KR, Miss L Whittingham.
Lauren, 5-night trip

10/10 Exceptional

Superb hotel
Amazing hotel, really friendly and helpful staff, decor is fab, located in Jewish quarter, our room overlooked the main road and just above the restaurants, at night we could hear the live band playing to 10 but it was great to hear the traditional music added to the ambience of the hotel, we will be back
christopher, 2-night trip

10/10 Exceptional

Joette, 5-night trip

10/10 Exceptional

Krakow stay
Great place to stay right in the heart of the old jewish quarter, apartments are lovely, clean and well equipped stayed in the courtyard apartment. The staff were friendly and helpful would definitely stay here again.
Clive, 4-night trip

10/10 Exceptional

Very good location
Patricia, 4-night trip

10/10 Exceptional

Lovely property in a central location. Courtyard facing room was extremely quiet. Note that there are two crystal suites on opposite sides of the town, I found out the hard way unfortunately.
Kel, 3-night trip

10/10 Exceptional

Located in heart of Jewish quarter, rooms were clean, quiet and well maintained.
4-night trip

10/10 Exceptional

Lovely, smooth, there is a great location for this house and a great history there. Breakfast in a restaurant a couple doors down. Descriptions not clear enough online. It all worked out great!
Stephen, 2-night trip

10/10 Exceptional

7-night trip

10/10 Exceptional

The apartments are located in a lively square filled with restaurants, bars, book shops and an old Synagogue, now a museum. It is about a 20 minute walk from the main square and also very convenient for walking to attractions in the Jewish area of the city eg, the Oscar Schindler factory and the Ghetto. The square always has several Electric Kart Tour vendors, if required, though we preferred to walk. Despite the liveliness of the surroundings we were never affected by noise in our room. We had the ground floor Patio Apartment which was very nicely decorated and well equipped with a kitchenette, very nice bathroom (with a hot shower) and a roomy bedroom. Access to the patio was via the bedroom and proved a nice place for a nightcap.
7-night trip

10/10 Exceptional

Heart of the Jewish quarter
Great location & helpful staff
2-night trip

10/10 Exceptional

Great location , spacious clean warm apartment, helpful staff Loved the area lots of nice restaurants and quirky bars
3-night trip

10/10 Exceptional

Kodikas ja ihanan tilava huoneisto viehättävän aukion laidalla. Asunto oli todella siisti ja varustelultaan täysin riittävä.
2-night trip

8/10 Very good

Lage abseits Zentrum und Geschichtsreiche Umgebung
2-night trip

10/10 Exceptional

Ticked All Our Boxes
This apartment (no. 5) ticked all our boxes. Located in the Kazimierz, the apartment offers a good choice of restaurants outside the front door, and is a short walk to a tram stop, taxis and mini-market. It is comfortably and smartly furnished with full kitchen, with dish washer, sofa, dining table and chairs, in one room and a separate bedroom with generous cupboard space and a small desk. My only reservation was that the bedroom is small and not much space between bed and walls. OK for us but may be a problem for larger people. The bathroom, with walk-in shower was functional and modern. Plenty of shelf space. It has a washing machine. There is no elevator. Staircase is wide and staff helped with luggage. Wifi was secure and strong. Air conditioning worked well for which we were most grateful as temperatures were high. Reception is normally from 9am to 9pm but staff wait for late or delayed checkins. The reception and cleaning staff were welcoming and helpful in making phone calls and booking taxis. The units are serviced weekly, daily service costs extra but towels were changed every second day at no charge. Breakfast can be taken at extra charge at the nearby Rubenstein hotel. We didn't do this preferring to breakfast in our room with supplies from the minimart. For us, Crystal suites was ideal and I highly recommend.
4-night trip

10/10 Exceptional

Appartement mitten im jüdischen Viertel
Liebevoll eingerichtetes Appartement mit komfortabler Ausstattung. Alles hochmodern und gepflegt. Der Herd war allerdings so trickreich zu bedienen, daß man erst einmal eine Anleitung brauchte. Trotz der zentralen Lage nachts völlig ruhig. Restaurants rundum. Die Altstadt ist zu Fuß zu erreichen. Das Auffinden war etwas schwierig, lag aber vielleicht am Navi. Sehr freundliche und kompetente Mitarbeiter an der Rezeption
Gisela, 4-night trip

10/10 Exceptional

Perfect nights
Decided to try apartment instead of hotel. Loved this place as there was lots of space and great location. Perfect option to pricier hotel stay
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

fantastic
We stayed in an apartment with a large room with two big windows facing the small square, a bedroom and a wonderful large and well-equipped bathroom. There was a small kitchenette with the possibility to cook. The apartment seemed newly renovated and the decor was both tasteful and solid. Everything was very clean. The location was the best one could imagine. The apartment was located in the Kazimierz district with cobbled streets, bars, restaurants and small shops.
Eva, 4-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Nice apartment, lovely staff
Stayed here for 2 nights, really lovely apartment, fantastic amenities and really lovely, friendly staff who can't do enough to help in anyway they can. Would definitely stay here again.
Ellie, 2-night trip