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Artisan Family Hotels And Resorts Playa Esmeralda

3.5 star property
Beachfront resort with spa, near Chachalacas Beach

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Photo gallery for Artisan Family Hotels And Resorts Playa Esmeralda

Indoor pool, outdoor pool, open 9:00 AM to 9:00 PM, pool umbrellas
Couples treatment room(s), sauna, hot tub, steam room, body treatments
On the beach, beach umbrellas, beach towels, beach massages
Junior Suite, Garden View | Garden view
Deluxe Double Room Single Use | View from room
Artisan Family Hotels And Resorts Playa Esmeralda offers a beachfront location with endless activities like water skiing and volleyball. Unwind at the swim-up bar, Wellness Spa, or the two on-site restaurants serving breakfast to dinner. Previous guests praise this family-friendly resort near Chachalacas Beach for its amenities like an indoor pool, outdoor tennis court and free in-room WiFi.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Spa
  • Parking available
  • Pool
  • Non-smoking
  • Gym

Main amenities (12)

  • Daily housekeeping
  • Marina
  • On the beach
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool and outdoor pool
  • Nightclub
  • Breakfast available
  • Outdoor tennis court
  • Fitness centre
  • Beach umbrellas
  • Beach towels

Feel at home (6)

  • Children stay free
  • Free cots/infant beds
  • Private bathroom
  • Television
  • Garden
  • Terrace
The current price is 1.773.152 ₫
2.092.319 ₫ total
includes taxes & fees
13 Mar - 14 Mar

Room options

Available filters for rooms
Showing 24 of 24 rooms

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed | In-room safe, individually furnished, laptop workspace

Standard Room, 1 King Bed

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Ceiling fan
Blackout curtains
Rainfall showerhead
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Suite, Ocean View

Grand Suite, Ocean View | In-room safe, individually furnished, laptop workspace

Grand Suite, Ocean View

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Blackout curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Double Room

Junior Double Room | In-room safe, individually furnished, laptop workspace

Junior Double Room

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Ceiling fan
Blackout curtains
Rainfall showerhead
Jetted bath
  • 58 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room

Standard Room | In-room safe, individually furnished, laptop workspace

Standard Room

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Ceiling fan
Blackout curtains
Rainfall showerhead
Private bathroom
  • 40 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room

Deluxe Double Room | In-room safe, individually furnished, laptop workspace

Deluxe Double Room

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Ceiling fan
Blackout curtains
Rainfall showerhead
Private bathroom
  • 48 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Premium Suite

Premium Suite | In-room safe, individually furnished, laptop workspace

Premium Suite

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Blackout curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
  • Sleeps 3
  • 1 King Bed

View all photos for Senior Suite

Senior Suite | In-room safe, individually furnished, laptop workspace

Senior Suite

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Blackout curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room Single Use

Deluxe Double Room Single Use | In-room safe, individually furnished, laptop workspace

Deluxe Double Room Single Use

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Ceiling fan
Blackout curtains
Rainfall showerhead
Private bathroom
  • 40 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Double Room

In-room safe, individually furnished, laptop workspace

Standard Double Room

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Ceiling fan
Blackout curtains
Rainfall showerhead
Private bathroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Garden View

Junior Suite, Garden View | Garden view

Junior Suite, Garden View

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Blackout curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
  • 58 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Elite Suite

In-room safe, individually furnished, laptop workspace

Elite Suite

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Blackout curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, Ocean View

In-room safe, individually furnished, laptop workspace

Junior Suite, Ocean View

Highlights

Individually furnished
Air conditioning
Free cots/infant beds
HDTV
Blackout curtains
Separate bedroom
Ceiling fan
Rainfall showerhead
  • 58 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

In-room safe, individually furnished, laptop workspace

Suite Junior

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, individually furnished, laptop workspace

Room Standard

  • Sleeps 2
  • 1 Double Bed

View all photos for Room Deluxe

In-room safe, individually furnished, laptop workspace

Room Deluxe

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

In-room safe, individually furnished, laptop workspace

Suite Junior

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Master

In-room safe, individually furnished, laptop workspace

Suite Master

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard

In-room safe, individually furnished, laptop workspace

Double Room Standard

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

In-room safe, individually furnished, laptop workspace

Room Standard

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Master With Sea View

In-room safe, individually furnished, laptop workspace

Suite Master With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Double Room Deluxe

In-room safe, individually furnished, laptop workspace

Double Room Deluxe

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Master

In-room safe, individually furnished, laptop workspace

Suite Master

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Master With Sea View

In-room safe, individually furnished, laptop workspace

Suite Master With Sea View

  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior With Sea View

In-room safe, individually furnished, laptop workspace

Suite Junior With Sea View

  • Sea view
  • Sleeps 4
  • 2 Double Beds

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Front of property

Riverside Hotel Chachalacas

  • Pool
  • Free breakfast
  • Free parking
  • Free WiFi
8.0 out of 10, Very good, 19 reviews
Riverside Hotel Chachalacas

About the area

Map
Saenz de la Pena S/N Zona El Cocal, Úrsulo Galván, VER, 91666

What's nearby

  • Chachalacas Beach - 18 min walk - 1.5 km
  • Chachalacas Dunes - 22 min drive - 18.1 km
  • Veracruz Harbour - 38 min drive - 45.8 km
  • Veracruz Aquarium - 41 min drive - 50.6 km
  • Playa Juan Ángel - 45 min drive - 18.0 km

Getting around

  • Veracruz, Veracruz (VER-General Heriberto Jara Intl.) - 42 min drive
  • Xalapa, Veracruz (JAL-El Lencero) - 63 min drive

Restaurants

  • ‪El manglar - ‬3 min walk
  • ‪Restaurante Juanita's - ‬20 min walk
  • ‪Higuera Blanca Restaurante - ‬13 min drive
  • ‪Déjà Vu - ‬13 min drive
  • ‪Asadero los Comales - ‬13 min drive

About this property

Artisan Family Hotels And Resorts Playa Esmeralda

At Artisan Family Hotels And Resorts Playa Esmeralda, you can spend time at the beach enjoying beach umbrellas, beach massages and volleyball, plus you'll have access to on-site waterskiing. The outdoor pool and indoor pool provide a splash of fun, while guests in the mood for pampering can visit the spa to indulge in massages, facials and hydrotherapy. Alava, one of 2 restaurants, serves Mexican cuisine and is open for breakfast, lunch and dinner. Other highlights include a marina, a nightclub and a poolside bar.

Languages

English, Spanish
VISIBILITY

At a glance

Hotel size

    • 50 units
    • Arranged over 3 floors

Arriving/Leaving

    • Check-in start time: 3:00 PM; check-in end time: anytime
    • Minimum check-in age – 18
    • Check-out time is noon

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18

Children

    • Up to 10 children (1 year old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

    • No pets or service animals allowed

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms

Parking

    • Wheelchair-accessible parking on site
    • Free off-site parking nearby

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Cooked-to-order breakfast (surcharge) each morning 8:00 AM–11:00 AM
  • 2 restaurants
  • Bar/lounge
  • Poolside bar
  • Swim-up bar
  • Coffee shop
  • Private dining
  • Private picnics
  • Room service (late night)

Travelling with children

  • Children stay for free (see details)
  • Mini golf
  • Local/corner shop
  • Children's menu

What to do

  • On the beach
  • Beach volleyball
  • Mini golf
  • Waterskiing
  • Pool table
  • Access to nearby outdoor pool
  • Free use of nearby fitness centre

Working away

  • Business centre
  • Meeting room
  • Conference centre (2153 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Beach towels
  • Beach umbrellas
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • 2 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Television in common areas
  • Fitness centre
  • An outdoor pool
  • An indoor pool
  • Arcade/games room
  • Full-service spa
  • Marina
  • Nightclub
  • Outdoor tennis court
  • Massage/treatment rooms
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Be entertained

  • DVD player
  • 40-inch LCD TV
  • Digital TV channels

Home comfort

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board

Sleep well

  • Blackout curtains
  • Free cot/infant bed
  • Bed sheets provided

What to enjoy

  • Individually furnished

Freshen up

  • Private bathroom
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste (on request)
  • Toilet paper

Stay connected

  • Laptop-friendly workspace
  • Free WiFi and wired internet
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Restaurant dining guide
STAR_OUTLINE

Special features

Spa

Wellness Spa has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa. Other services include facials, body treatments and manicures and pedicures. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including hydrotherapy and reflexology. The spa is open daily.

Dining

Alava – Overlooking the ocean and pool, this fine-dining restaurant specialises in Mexican cuisine and serves breakfast, brunch, lunch and dinner. Guests can enjoy al fresco dining (weather permitting). A children's menu is available.
Fish Market – This restaurant overlooks the ocean and garden and specialises in seafood.
MONETIZATION_ON

Fees & policies

Optional extras

  • Dial-up internet access is available in guestrooms for an extra charge
  • Cooked-to-order breakfast is offered for an extra charge of approximately MXN 65 to 200 per person

Pool, spa, & gym (if applicable)

  • Pool access available from 9:00 AM to 9:00 PM
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a fire extinguisher, a smoke detector, a security system and a first aid kit on-site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Punta Real
Artisan Family Hotels Resorts Playa Esmeralda Ursulo Galván
Punta Real Resort Spa Chachalacas
Punta Real Spa
Punta Real Spa Chachalacas
Artisan Family Hotels Resorts Playa Esmeralda
Artisan Family Resorts Playa Esmeralda Ursulo Galván
Artisan Family Resorts Playa Esmeralda
Artisan Family Resorts Playa Esmeralda Úrsulo Galván
Resort Artisan Family Hotels And Resorts Playa Esmeralda
Artisan Family Hotels Resorts Playa Esmeralda Úrsulo Galván
Artisan Family Hotels Resorts Playa Esmeralda
Artisan Family Resorts Playa Esmeralda
Artisan Family Hotels And Resorts Playa Esmeralda Úrsulo Galván
Artisan Hotels Resorts Collection Playa Esmeralda
Punta Real Resort Spa
Artisan Family Hotels Resorts Playa Esmeralda
Artisan Family Hotels And Resorts Playa Esmeralda Resort
Artisan Family Hotels And Resorts Playa Esmeralda Úrsulo Galván

Frequently asked questions

Does Artisan Family Hotels And Resorts Playa Esmeralda offer free cancellation for a full refund?

Yes, Artisan Family Hotels And Resorts Playa Esmeralda does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Artisan Family Hotels And Resorts Playa Esmeralda?

Yes, there's an indoor pool and an outdoor pool. Guests have pool access from 9:00 AM to 9:00 PM.

Are pets allowed at Artisan Family Hotels And Resorts Playa Esmeralda?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at Artisan Family Hotels And Resorts Playa Esmeralda?

No, unfortunately, but there's free parking nearby.

What are the check-in and check-out times at Artisan Family Hotels And Resorts Playa Esmeralda?

Check-in start time: 3:00 PM; check-in end time: anytime. Check-out time is noon.

What is there to do at Artisan Family Hotels And Resorts Playa Esmeralda and nearby?

Have fun with on-site activities such as waterskiing and volleyball, and practise your swing on the tennis courts. Enjoy treatments at the spa and relax in the indoor and outdoor pools. Artisan Family Hotels And Resorts Playa Esmeralda also has a nightclub, a fitness centre and spa services, as well as an arcade, a picnic area and a garden.

Are there restaurants at or near Artisan Family Hotels And Resorts Playa Esmeralda?

Yes, there are 2 on-site restaurants, featuring al fresco dining, Mexican cuisine and garden views.

What's the area around Artisan Family Hotels And Resorts Playa Esmeralda like?

Artisan Family Hotels And Resorts Playa Esmeralda is located a short 18-minute walk from Chachalacas Beach.

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Artisan Family Hotels And Resorts Playa Esmeralda Reviews

Reviews

8.0

Very good

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Exceptional

Excelente servicio, super recomendable!!
Omar, 3-night trip

10/10 Exceptional

Able to check in very early. 10.30!! Poor food choice in restaurant & wine too expensive
Christopher, 1-night trip

8/10 Very good

It was a nice area on the beach. The facilities were dated a bit run down, but overall good
Alan, 1-night trip

10/10 Exceptional

Great place to stay at!
Nallely, 2-night trip

10/10 Exceptional

The only thing that they need to increase, is the fumigation, a lot of mosquitos make my stay not complete pleasant.
Rodrigo, 2-night trip

10/10 Exceptional

I had a good experience with a safe property and very quiet , thank you all
Víctor Martin, 1-night trip

6/10 Good

Not really worth the price what they charge for the room. Water pressure in the shower was poor, warm water was not really there. Aircon was super loud with rattling noise. Even when we mentioned, nothing changed. From early in the morning they played loud music next to the room and were talking loud. Not really a long and good sleep. Think there are cheaper and better hotels around this one. Wouldnt come back for that money....
David, 2-night trip

8/10 Very good

Good service
Hi 👋 the waiter Francesco was great . He spoke very good English and helped us a lot .
Kate, 3-night trip

2/10 Poor

X
Graciela, 2-night trip

8/10 Very good

Ok overall. The accommodation is good. They have 2 restaurant where the food is passable not great. Front desk people a bit arrogant particularly on Sunday.
Norbert, 4-night trip

4/10 Fair

Cleanliness can improve Mattress are very old and uncomfortable even renting the master suite and the junior suite, I was expecting a comfortable bed as it was 4 years ago, they need to keep up the quality of the furniture or the hotel soon will be going to a 2 star hotel
Juan Manuel, 2-night trip

6/10 Good

I found 2 cockroach in the Jacuzzi . They never took the water to my room and the hallways was a dirty dishes stinks I believe it was several hours in there.
Jorge, 1-night trip

2/10 Poor

La atención del hotel es grosera, no me dieron la habitación correcta y no quisieron hacer el ajuste, mala experiencia deja en muy mal a Expedia, trataron de decirme que no reservará por la app sino directo con ellos The hotel service is rude, they did not give me the correct room and they refused to make the adjustment, bad experience reflects poorly on Expedia, they tried to tell me not to book through the app but directly with them.

4/10 Fair

The room #1000 was ok in cleanliness but it was very noisy. Room check-in is strictly enforce at 15:00 no exceptions I notice everyone was asked ro wait. I extended an extra night and did reservation with orbitz app. The hotel moved me from previous room because they said it wasnt the same category? Despite hotel was empty on a Monday. When We arrived on Friday the hotel was very busy on all the amenities (beach, pool, hammock & paybeds) due to overselling day passes. Pool towels need to be checkout with official ID. The staff was not very helpful and even had attitudes. Restaurant food was good. I would come back
Patricia, 1-night trip

2/10 Poor

Lame operations, decent location
The worst experience, this property needs an operations manager ASAP. The hotel is located in the beach and the entire time the restaurant did not have fish, sea food or local traditional cuisine, as advertised. Waiters were clueless of missing items and wasted valuable time to tell me they did not have food. Could not even make a salad or club sandwich. There wasn't a bar at the sky bar, wait times were insane. The room did not have towels and had to wait 3 hours and chase the staff to get some clean towels. I asked to talk to the manager and that person is absent. No one paid attention to my situation. The worst: door key did not work and doorknob had to be replaced by slow maintenance personnel. The spa was dirty. Simply horrible from beginning to wnd
2-night trip

2/10 Poor

We arrived in the evening and the first thing they did when we arrived was charge us another 2300 pesos for the same exact room that we already booked and paid for. Due to the late hour, there was no choice but to pay it so we could go to sleep. For that reason alone, the review is 1 star, but it doesn’t end there. The description of the room said partial ocean view but if we opened the curtains all we could see was people at the pool looking INTO OUR ROOM because they put us on the ground level. As for the restaurant, I waited over 40 minutes for food that was unremarkable. It was half as good and double the price compared with the other local restaurants in the area. Go literally anywhere else for food. The beach was nice and there were other nice amenities and events, but it was not enough to compensate for the feeling that they were just making up rules and policies to ask us for more money.
Davis, 2-night trip

6/10 Good

If this hotel is going to insist that you cannot check in early then they should be ready for you to check in at the appointed time. We were told at 2pm that we could not check in until 3pm so we went on a excursion and came back after 4pm to a crowded front desk on people trying to check in. We were told our room was not ready and was offered a late check out, which we did not need as compensation. After being persistent we were offered a couple of free drinks, that the server tried to charge us for, while we waited. When we initially arrived we did not have a ocean view room which I thought we had requested. The room we were going to have was $95 USD to upgrade to a ocean view room we were charged an addition $73 USD. That is a total of $168 USD for a room that is listed on the website for $119 USD. The room we were given included a living room separated by a door to the bed room. We had to keep the door separating the rooms closed because the air conditioning in the living room did not work and they never showed up to fix it. Except for the above issues the stay was pretty good. If you go and are looking for dining options, walk north up the beach to the restaurant next door.

6/10 Good

Yeimi, 2-night trip

10/10 Exceptional

Ricardo F, 3-night trip

8/10 Very good

Tiene lo esencial para pasar una o 2 noches en chachalacas, pero el menú del restaurante deja mucho que desear. Una lástima, antes tenía muy buenas opciones también para comer
Elizabeth, 3-night trip

6/10 Good

Segunda vez que vamos, pero la comida bajó mucho de calidad. La atención de recepción no muy buena.
3-night trip

10/10 Exceptional

Erandi, 1-night trip

10/10 Exceptional

Muy bien!
El hotel es amplio, cuenta con restaurante, estacionamiento. Puedes rentar cuatrimotos. Una alberca techada y con clima. Una alberca al aire libre. Está frente al mar.
Erandi, 2-night trip

10/10 Exceptional

Raul, 1-night trip

10/10 Exceptional

El mejor hotel en chachalacas
Cristina, 1-night trip