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New Palm Tree Hotel

3.0 star property
Fuel up for your day with a delicious breakfast and explore local flavors. Unwind afterwards in comfort surrounded by city sights.

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Photo gallery for New Palm Tree Hotel

Balcony
View from room
2 restaurants, lunch served, African cuisine
Lobby
Reception
Experience the vibrant culture of Mombasa at New Palm Tree Hotel, where you can indulge in a cooked-to-order breakfast and African cuisine at one of the two on-site restaurants. Take advantage of free WiFi, unwind with coffee from the shop/cafe or relax on the rooftop terrace.

Reviews

6.0 out of 10
Good

Popular amenities

  • Airport transfer
  • Free breakfast
  • Connecting rooms available
  • Non-smoking
  • 24/7 front desk
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • 2 restaurants
  • Rooftop terrace
  • 24-hour room service
  • Coffee shop/cafe
  • Business centre
  • Airport shuttle
  • 24-hour front desk
  • Coffee/tea in a common area
  • Air conditioning
  • Front desk safe
  • ATM/banking services

Feel at home (6)

  • Fridge
  • Connecting/adjoining rooms available
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Twin Room

Building design

Twin Room

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Ceiling fan
Private bathroom
In-room safe
Daily housekeeping
  • 6 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Standard Double Room | In-room safe, desk, free WiFi

Standard Double Room

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Ceiling fan
Private bathroom
In-room safe
Daily housekeeping
  • 6 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Triple Room

Triple Room | In-room safe, desk, free WiFi

Triple Room

Highlights

Air conditioning
Connecting rooms available
Fridge
TV
Ceiling fan
Private bathroom
In-room safe
Daily housekeeping
  • 8 sq m
  • City view
  • Sleeps 3
  • 3 Single Beds

View all photos for Deluxe Quadruple Room, Multiple Beds, Non Smoking, Terrace

In-room safe, desk, free WiFi

Deluxe Quadruple Room, Multiple Beds, Non Smoking, Terrace

Highlights

Terrace
Air conditioning
Connecting rooms available
Fridge
TV
Ceiling fan
Private bathroom
In-room safe
  • 45 sq m
  • Sea view
  • Sleeps 5
  • 1 King Bed and 3 Single Beds

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  • Free breakfast
  • Free WiFi
  • 24/7 front desk
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About the area

Map
Nkrumah Road (old Fort Jesus road), Mombasa Old Town, Mombasa, 80100

What's nearby

  • Shree Cutch Satsang Swaminarayan Temple - 16 min walk
  • Fort Jesus - 17 min walk
  • Mombasa Island - 2 min drive
  • Mombasa Marine National Park - 6 min drive
  • Nyali Beach - 26 min drive

Getting around

  • Mombasa (MBA-Moi Intl.) - 24 min drive
  • Ukunda (UKA) - 65 min drive
  • Vipingo (VPG) - 66 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪Mackinon Market (Markiti) - ‬11 min walk
  • ‪Blue Room Restaurant and Ice Cream Parlour - ‬8 min walk
  • ‪Barka Restaurant - ‬6 min walk
  • ‪Tarboush Cafe - ‬4 min walk
  • ‪Qaffee Point - ‬6 min walk

About this property

New Palm Tree Hotel

Take in the views from the rooftop terrace when you stay at New Palm Tree Hotel. For a bite to eat, guests can visit Kitobero Cafe, one of 2 restaurants, which serves African cuisine and is open for lunch.

Languages

English, German

At a glance

DONE

Hotel size

    • 30 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: noon; check-in end time: 4 AM
    • Express check-in/out available
    • Check-out time is 10 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free on-site self-parking
DONE

Transfers

    • Airport shuttle (available 24 hours)*
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Free cooked-to-order breakfast each morning 7:00 AM–9:00 AM
  • 2 restaurants
  • Coffee shop
  • Coffee/tea in a common area
  • 24-hour room service

Working away

  • Business centre
  • Meeting room

Services

  • 24-hour front desk
  • Tour/ticket assistance
  • Laundry facilities
  • Free newspapers in reception
  • Luggage storage
  • Porter/bellhop

Facilities

  • 1 building/tower
  • Built in 1954
  • ATM/banking
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Picnic area
  • Television in common areas
  • Colonial architecture

Room amenities

Be entertained

  • 21-inch TV

Home comfort

  • Air conditioning
  • Ceiling fan

Freshen up

  • Private bathroom
  • Shower only
  • Towels

Stay connected

  • Desk
  • Free WiFi

Food and drink

  • Fridge

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Dining

Kitobero Cafe – This restaurant specialises in African cuisine and only serves lunch.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of KES 1500 per vehicle (one way)

Policies

The property has connecting/adjoining rooms. These are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property does not have lifts.
This property accepts credit cards, debit cards and cash.

Also known as

New Palm Hotel
New Palm Tree
New Palm Tree Hotel
New Palm Tree Hotel Mombasa
New Palm Tree Mombasa
New Palm Tree Hotel Hotel
New Palm Tree Hotel Mombasa
New Palm Tree Hotel Hotel Mombasa

Frequently asked questions

Does New Palm Tree Hotel offer free cancellation for a full refund?

Yes, New Palm Tree Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.

Are pets allowed at New Palm Tree Hotel?

Sorry, neither pets nor service animals are allowed.

Is parking offered on site at New Palm Tree Hotel?

Yes, there's free self parking.

Is an airport shuttle service offered by New Palm Tree Hotel?

Yes, an airport shuttle is available. The charge is KES 1500 per vehicle one way.

What are the check-in and check-out times at New Palm Tree Hotel?

Check-in start time: noon; check-in end time: 4 AM. Check-out time is 10 AM. Express check-in and check-out are available.

What is there to do at New Palm Tree Hotel and nearby?

New Palm Tree Hotel has a picnic area.

Are there restaurants at or near New Palm Tree Hotel?

Yes, there are 2 on-site restaurants, featuring African cuisine.

What's the area around New Palm Tree Hotel like?

New Palm Tree Hotel is in the heart of Mombasa, a short 17-minute walk from Fort Jesus and 5 minutes' walk from Holy Ghost Cathedral.

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New Palm Tree Hotel Reviews

Reviews

6.0

Good

6.0/10

Cleanliness

6.8/10

Staff & service

5.2/10

Property conditions & facilities

Reviews

4/10 Fair

to girls from Norwegian
The hotel was not clean. Wifi was bad
MAY, 1-night trip

2/10 Poor

AWFUL AWFUL
The hotel overbooked and so told us that they didn't have a reservation for us after a long and exhausting journey. Luckily, we found a better hotel near by. AVOID THIS HOTEL.
Hassan, 3-night trip

4/10 Fair

Lieu practique
Lieu practique pour une visite en ville pas plus Accueil ok Bataille mostique garantie
1-night trip

4/10 Fair

Extremt eftersatt!
1-night trip

10/10 Exceptional

Steve's review
We were very happy with the location of the hotel from where one can order a Uber or a Tuk Tuk for transport. Supermarkets and shops are within reasonable walking distance. The staff were available to clean the room every day and the room itself was nice an spacious with an ensuite shower room. There were two tables, two chairs as well as a refridgerator and a television. It was nice to have breakfast included which consisted of an omelette, bread,butter, jam, tea coffee, juice etc.
Stephen, 7-night trip

10/10 Exceptional

Nice staffs, very good stie, but not good facilitties
1-night trip

2/10 Poor

Looks good from outside, bedding was nice and chrisp but mosquito net small would not fit on the bed also holes in the nets that place needs major overhaul, lots of noise in the room from traffic outside
2-night trip

6/10 Good

good location, fair price, nice terrace
We stayed two nights in separate periods. Once in double and once in triple. The double room faces the roof terrace (internal court) and was quite pleasing. The triple room (room 20) was next to the kitchen and the smell and noise were very disturbing. Overall cleanliness could be definitely improved, and we had both times to ask for towels.
1-night trip

4/10 Fair

Not worth the effort.
This place is an absolute hoax, I highly recommend you never stay here unless you love to share your room with cockroaches. Also don't expect your complaints to be addressed and should you find yourself having to check out and requesting your refund, you are given less than 15 mins to vacate as if you were an unruly guest. Kindly delete this place from your database.

4/10 Fair

No AC
Room was too hot to sleep, unit set at 16c and blew cool at best, fan did not help. Breakfast was ok. Location was central to old town and fort.
P&D, 2-night trip

8/10 Very good

Great place for the money.
Joyce , the cleaning lady went out of the way and showed me the supermarket after work. She was always smiling and helping. B
Mariuza, 1-night trip

2/10 Poor

Dirty, smelly, unpleasent
Almost vomited from the smells. Photos on web of hotel misrepresent how dirty, dingy and disgusting this hotel is. After sleepless night I checked out without compensation. Creepy hotel with zero amenities. Most unpleasant shower and room decor. No internet, no beer sold as it’s Muslim halal hotel. Disgusting hotel
q, 2-night trip

4/10 Fair

Vergammelter Zustand.
Das Zimmer hat schon sicher bessere Zeiten erlebt. Heruntergekommenes Mobiliar im Zimmer und vor dem Zimmer auf der Gemeinschaft Terrasse, Bad ekelhaft mit vielen Rostflecken und Ausbesserungen. Einrichtung beschädigt. Insgesamt ein erbärmlicher Zustand, nachdem auch das Frühstück spartanisch ausfiel.
Jan, 1-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

Uitstekend!
Alles hangt f van wat je verwacht. Geen grote luxe hier maar een eenvoudig maar net en vriendelijk hotel met fijn dakterras en patio. dicht bij de oude stad en vriendeljk personeel! Kon niet beter.
Lode, 1-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

I enjoyed the food most..
it was a good experience being my first visit to mombasa. The staff were very hospitable. The breakfast was good. Though you need to do something about the news..it require New matreses please!
Hillary kipkirui, 2-night trip
This review was submitted before 2018 and has not been verified.

6/10 Good

Man får hvad man betaler for
Til prisen er det udemærket, men det er bare en sted man kan sove og få et bad ikke et sted man kan bruge tid på at sidde og slappe af. Morgenmaden er okay.
Kamilla, 4-night trip
This review was submitted before 2018 and has not been verified.

4/10 Fair

Frühstück war sehr gut
BrigitteFeuerstein@freenet.de, 2-night trip
This review was submitted before 2018 and has not been verified.

6/10 Good

1-night trip
This review was submitted before 2018 and has not been verified.

8/10 Very good

nice hostel but quite dirty. The rooms are OK-ish but I got an electric shock in the shower because of the electric heater system. The wifi didnt work properly in the rooms. The AC and the ventilator were quite poor, the window in the bathroom was broken and the light over it almost falling. The only window in the room was boarded up. Sadly, I think the price of the rooms is WAY TOO HIGH for the comfort !
clément, 3-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Joshua, 1-night trip
This review was submitted before 2018 and has not been verified.

10/10 Exceptional

Mombasa Life
Great place and excellent price. Definitely would stay there again. Loved the roof top terrace. Friendly staff and clean rooms. Loved it.
Joshua, 1-night trip
This review was submitted before 2018 and has not been verified.

4/10 Fair

as expected, a good value in a great location
I've stayed here before so I knew what to expect. It was as expected. This is a get-what-you-pay-for hotel. It is inexpensive but in a great location. Nothing special, a little run down, but clean and comfortable.
This review was submitted before 2018 and has not been verified.

4/10 Fair

Ok für eine Nacht
Für eine Nacht ok. Aber etwas außerhalb vom Stadtzentrum bekommt man für das Geld deutlich bessere Angebote.
This review was submitted before 2018 and has not been verified.

8/10 Very good

Centrally located and good charme and character
Super fast check in and check out. Good bed with mosquito net on the upper floor. Though the room was by the road, it was very quiet.
This review was submitted before 2018 and has not been verified.

4/10 Fair

Così così
La posizione dell'albergo è molto buona per visitare il centro città. La camera era molto mediocre. Bella la terrazza interna.