The description on the website did not match the hotel. We booked a room with a king sized bed, full bath and shower, bathrobes, slippers, big tv with satellite channels, restaurant on site and free breakfast. What we got was a room with a shower, it was dirty and stank of cigarette smoke. The restaurant was closed and breakfast was TL20. We were directed to the Kebap shop down the road. The area was very city centre, but if we opened the window (to get rid of the smoke) we got dustbin smells from the alley outside. We did go to reception to complain, but the manager was not helpful. Then our key didn't work and the staff didn't seem to understand why we thought this was a problem! Supposed to have 24 hour reception but we didn't stay around to find out if this was true or not. Checked out early. Suddenly they could not do enough for us. Too little, too late. I would not recommend this hotel for all the cay in Istanbul!