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Koox City Garden Hotel

2.5 star property
Escape to serenity by lounging in our lush garden oasis or taking an invigorating swim.

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for Koox City Garden Hotel

Outdoor pool
Front of property
Hallway
Exterior
Standard Room | Hypo-allergenic bedding, blackout curtains, free WiFi

Reviews

6.2 out of 10
Good

Popular amenities

  • Pool
  • Pet-friendly
  • Non-smoking
  • Air conditioning
  • Free WiFi
Main amenities
  • Daily housekeeping
  • Near the beach
  • Outdoor pool
  • Air conditioning
  • Garden
  • Picnic area
  • Luggage storage
  • Tour/ticket assistance
Feel at home
  • Private bathroom
  • Garden
  • Daily housekeeping
  • Blackout curtains
  • Cable TV service
  • Outdoor swimming pools

Room options

Available filters for rooms
Showing 1 of 1 room

View all photos for Standard Room

Standard Room | Hypo-allergenic bedding, blackout curtains, free WiFi

Standard Room

Highlights

Balcony
Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Ceiling fan
Day bed
Blackout curtains
Private bathroom
  • 20 sq m
  • Sleeps 4
  • 1 Queen Bed OR 2 Queen Beds

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View from room

Tribe on the Beach

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Free parking
Free WiFi
Bar
8.2 out of 10, Very good, 31 reviews
The price is 1.237.240 ₫
1.565.679 ₫ total
includes taxes & fees
9 Feb - 10 Feb
Tribe on the Beach

About the area

Map
Av. Constituyentes esq 1a Av. Norte, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk
  • Quinta Alegría Shopping Mall - 1 min walk
  • Mamitas Beach - 4 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Playa del Carmen Maritime Terminal - 15 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 50 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.2 miles/19.6 km

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Bloody Mary Food Drinks & Rock - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬1 min walk
  • ‪Los Aguachiles - ‬1 min walk
  • ‪Bar Loco Playa del Carmen - ‬1 min walk

About this property

Koox City Garden Hotel

When you stay at Koox City Garden Hotel, you'll be in a fantastic location, only a five-minute walk from Quinta Avenida and Playa del Carmen Main Beach. Other features include an outdoor pool and a garden.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 16 rooms
    • Arranged over 2 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: 11 PM
    • Late check-in subject to availability
    • Minimum check-in age – 18
    • Check-out time is noon
DONE

Special check-in instructions

    • There is no front desk at this property
    • The check-in location differs from the property location; go to: [Koox Playa on First Avenue North between 12th and 14th streets.]
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cots (infant beds)
DONE

Pets

    • Pets stay for free
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • No on-site parking
DONE

Other information

    • Smoke-free property

Property amenities

What to do

  • Beach nearby

Services

  • Tour/ticket assistance
  • Luggage storage

Facilities

  • 1 building/tower
  • Built in 2002
  • Garden
  • Picnic area
  • An outdoor pool
  • Traditional architecture

Room amenities

Be entertained

  • Flat-screen television
  • Cable TV channels

Home comfort

  • Air conditioning
  • Ceiling fan

Sleep well

  • Hypo-allergenic bedding
  • Blackout curtains
  • Day bed

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping

Fees & policies

Pool, spa, & gym (if applicable)

  • Pool access available from 8 AM to 8 PM

Policies

This property accepts credit cards.

Also known as

Ko'ox City Garden
Ko'ox City Garden Hotel
Ko'ox City Garden Hotel Playa del Carmen
Ko'ox City Garden Playa del Carmen
Koox City Garden Hotel Playa del Carmen
Koox City Garden Hotel
Koox City Garden Playa del Carmen
Koox City Garden
Koox City Garden Hotel Riviera Maya/Playa Del Carmen, Mexico
Koox City Garden Hotel Hotel
Koox City Garden Hotel Playa del Carmen
Koox City Garden Hotel Hotel Playa del Carmen

Frequently asked questions

Is there a pool at Koox City Garden Hotel?

Yes, there's an outdoor pool. Guests have pool access from 8 AM to 8 PM.

Are pets allowed at Koox City Garden Hotel?

Yes, pets stay free.

Is parking offered on site at Koox City Garden Hotel?

Sorry, there's no on-site parking at Koox City Garden Hotel.

What are the check-in and check-out times at Koox City Garden Hotel?

Check-in start time: 3 PM; check-in end time: 11 PM. Check-out time is noon.

Is there an on-site casino at Koox City Garden Hotel?

No, this hotel doesn't have a casino, but Riviera Gran Casino (9-min walk) is nearby.

What is there to do at Koox City Garden Hotel and nearby?

Koox City Garden Hotel has an outdoor pool and a picnic area, as well as a garden.

What's the area around Koox City Garden Hotel like?

Koox City Garden Hotel is located near Playa del Carmen Main Beach in Downtown Playa del Carmen, a short 1-minute walk from Quinta Avenida and 15 minutes' walk from Playa del Carmen Maritime Terminal.

Koox City Garden Hotel Reviews

Reviews

6.2

Good

7.0/10

Cleanliness

6.4/10

Staff & service

7.4/10

Amenities

6.0/10

Property conditions & facilities

Reviews

8/10 Very good

Michael, 6-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Very nice hotel , clean , very close to 5th ave , friendly staff
2-night trip
Verified Expedia guest review

8/10 Very good

7-night trip
Verified Expedia guest review

4/10 Fair

Fake advertisement
First and foremost they are advertising free parking, well when you get there the reception is a block away from the actual rooms, after checking in I asked where the “free parking was” and the receptionist said “there is no free”, “ you have to pay your own parking or drive around until you find one”. I then continued saying that it was advertised as free parking and he ignored me and I even showed him the hotel advertisement and amenities and he just ignored me, after I said “ its illegal and its fake advertisement”, he only said: I dont know why the website said that, ill tell my manager tomorrow”. There was no attempt to make it right, after all i selected this hotel based on that, if you are renting a car you wanna make sure its safe and a crash or event doesn’t ruin your vacation”. I had to pay private parking whis cost me 250 pesos, If I had known that I wouldve looked for another hotel to be honest. I walked into the room and the ceiling fan wasnt working but at least the AC was. Overall the room was clean and comfortable, this is the first bad rating I ever give on expedia.
1-night trip
Verified Expedia guest review

2/10 Poor

Awful, awful and did I mention awful
Check in is not on the property, but is a block away. No one mentioned this to me before I arrived at 10pm. Both sites were full and I was given a room in a 3rd site 5 blocks away. The front desk clerk did have someone go with me to find the "deluxe" room. Staff is not friendly and do not seem concerned about customer satisfaction. The noise in City "Garden" is deafening at night...the performers might as well as have been right in our room. DO NOT STAY HERE! EVER!
Dolly, 1-night trip
Verified Expedia guest review

6/10 Good

Great proximity to beach and restaurants
Nothing fancy, but perfectly pleasant with good location.
Rachel, 1-night trip
Verified Wotif guest review

6/10 Good

close to activities
If you want to dance and party all night this is the best place for you. You are walking distance to 5th Avenue activities. If you want sleep, don’t stay here. There’s all types of music playing all night long.
1-night trip
Verified Expedia guest review

8/10 Very good

Staff was friendly and efficient. Everything in the room worked well (hot water, A/C, cable) but the wifi was spotty. It can be noisy at night due to the location, plenty of bars and restaurants playing loud music late into the night. There is a coffee shop on the ground floor open from 7am-midnight so that is an added bonus. For a budget traveler looking to spend a few nights in Playa this hotel could be a good option.
Alison, 4-night trip
Verified Hotels.com guest review

8/10 Very good

Good deal on budget.
Good room, very reasonable price. Safe and convenient.
J R, 4-night family trip
Verified Hotels.com guest review

6/10 Good

Basic
Expensive for the condition of the rooms. Lots of stairs.
Verified Hotels.com guest review

10/10 Exceptional

Verified Hotels.com guest review

6/10 Good

Hotel location
The hotel, the location and the attention was great, the only thing that we didn't like was the bedroom that was assigned to us, which was room #317 and the poor wifi signal in the room.
Verified Hotels.com guest review

4/10 Fair

Very run down, In need of some serious updating
The beds were some of the worst ever experienced, They only provided box spring mattresses which resulted in severe back-pain and a very restless night. The refrigerator in the room was rusting out. The palapa roof covering the terrace had so many holes in it, that rain poured through like there was no covering at all. They had no parking so after searching for at least 30 minutes we were able to find something on the street a couple blocks away. The staff working the hotel seemed annoyed and bothered for having to be there.
Verified Orbitz guest review

2/10 Poor

Worst experience ever
Had the worst experience ever at this "hotel", after booking a room for two on the same day, we get there late at night and first we got told theres no room available, then after arguing with the hotel staff for half hr (they barely speak any English) they tell us yes they have a room but we have to give them 200$ cash and a passport (after we alredy paid thru hotels.com) because they couldn't verify the booking or whatever they were trying to tell us in Spanish, even tho I send them emails with confirmation numbers and payment details right there as we were speaking. I called the website customers service and after a good hr and getting really tired and fed up with the situation we finally got it sort it out and got our room. Hotel staff was extremely rude, unlike all the places Ive ever been in Mexico, where people are more than friendly, the next day there was someone else at the desk who was actually nice and apologized for the inconvenience the night before, still I would not raccomand staying at this hotel, also room was old and smelly and shower didnt have hot water, but that wasnt an issue considering its Mexico and it was very warm outside, another issue was the noise in the hall at any hour and on the street. We paid an outrageous $160 dollars for a 1 star hotel, probably the worst hotel experience in my life! Thank God the rest of the trip was epic! I wouldnt raccomand staying here to my worst enemy...
Verified Hotels.com guest review

2/10 Poor

Worst hotel in Playa.
Utterly shocking hotel for the high price. For the money we paid, the least we would have expected is glass in the windows! But apparently as it wasn't specified in our booking confirmation, the management were surprised that we took issue with that! Speaking of which, very few items that were on the booking confirmation were available... Private balcony, no. Minibar, no. Pool, not that we would step foot in. Hot water from the tap, no. Surprised there was a roof really! And the management's reaction? Contact hotels.com and complain. So I do that and precisely nothing. Utterly disgusted with the whole experience.
Verified Hotels.com guest review

4/10 Fair

To make it easier, there is nothing positive to say about this place. Not coming back and would never recommend it.
Verified Expedia guest review

6/10 Good

Not Bad...
Internet does not work! So if you need this for booking or planning forget it. Place backs onto clubs on the strip so noise can be an issue. Not a bad overall location but the price is high for what you get. If you walk off the street look to pay $170.00 so I think they list a high price so it seems you are getting a good 50% off deal. There are lots of places around but Playa del Carmen is all about money not choices for the budget traveler
Verified Expedia guest review

6/10 Good

Kooxs Garden Hotel
We stayed here for one night while on our way through Mexico. Pros: central location to restaurants, the taco stand next door was fantastic. shops and beach. Really good AC and fridge. Everyone was really nice and the courtyard was a beautiful garden with a pool. The room was clean and they gave you a key to lock the door. Cons: wifi is only in common area. We were also put in a room that connects to a bar so there was loud music until two am. So if you stay here remember to bring ear plugs.
Verified Hotels.com guest review

4/10 Fair

Overpriced for quality of service
Hotel would have been fine at a fraction of the cost, but for $200 a night, you shouldn't have to ask staff three times for a few extra ratty towels or a roll of toilet paper. Won't stay here again.
Verified Expedia guest review

4/10 Fair

Not recommended
There were bugs in the bed, no hot water and customer service did not exist. It was way overpriced for the condition. I highly suggest booking another hotel.
Verified Hotels.com guest review

8/10 Very good

Affordable Playa del Carmen gem
Close to beach, restaurants and venders. Smaller hotel, helpful staff and nice little place for price and location. It was a little noisy at night but it is near the action in town and I slept fine. Again, great place for the price. Keep food in fridge...little tiny ants will find it otherwise.
Verified Hotels.com guest review

2/10 Poor

SLEEPING IN A NIGHTCLUB
This hotel was the worst experience I ever had and I have traveled all over the world. I was in room 3 right at the back of the hotel and this room should be nothing more than a storage room as the noise from the club next door makes it impossible to sleep, I paid $200.00 USD and was unable to sleep. The management was not very nice to deaq with he compensated me with a free breakfast that was not fit for a dog to eat. I would never ever recommend any property that KOOX owns as they have no management and do not understand customer service what so ever.
Verified Expedia guest review

10/10 Exceptional

Wild woman fresh from Guatemala jungle
I arrived after an 20 hour bus ride from Guatemala City--which included being left behind at the Belize border--only to find that my other hotel had no reception and the owner would not take my calls, emails, etc. Got online with HOTELS.COM and found KO'OX. Booked it and walked right over. Unfortunately I got there before the electronic reservation did and had to convince the front desk that I really was registered and paid. This is the part that makes the hotel great: imagine a rabid-looking and acting gringa arrives demanding a key to her room when you have no record of her stay!! The reception desk Senor was such a gentleman!! He gave me a key to a great room which, after 3 weeks in the Guatemala jungle, was HEAVEN: so big and beautiful and had scalding-hot water and a giant pillow-top mattress and only ONE BLOCK to a beautiful, sandy beach--actually the best beach in Playa! My apologies to the night clerk and recptionist and my THANKS for your great manners in the face of my total lack of them. I now know when my limit for staying civilized has been reached, but you both still were able to handle my break-down with grace. THANKS!
Verified Hotels.com guest review

2/10 Poor

You get what you pay for
Dont stay here, at check in you have to walk 3 blocks to another hotel to complete paperwork, construction noise starting 7 am
Verified Expedia guest review

2/10 Poor

Bugs hotel
Hotel with bugs, roaches and other very small bugs. Swimming pool very dirty
Verified Expedia guest review