We have been looking very much forward to this venue. After all this is a higher priced accommodation and so our expectations have been similarly high. The hotel is a blast! Very nice welcome at the reception and a spectacular room in the tower of the castle. Then we went for dinner and it starts: having an apperitive at the bar. Not so easy. We were waiting for 20min until someone recognized us. Ordered, and then 10min nothing. Someone else came and we had to reorder to wait another 15min for the drink. A good drink, no doubt. Then over to the dinner: it took the team 30min to present us the menus, another 25min for our first drink. So one hour in, we ask for a wine recommendation and the sommelier comes with wines stating we nevertheless don’t know the wines. Interesting, he could have tried us. Between the courses at least 30min waiting time. Arrogant further recommendations on other wines (e.g. I brought it you will like it and pouring - wait, I want to know what’s in my glass). Breakfast was the same. Annoyed and over stressed waiters. Conclusion: Hotel and rooms are amazing, anything around food and drinks, chaos. Not sure we are coming back here.