A must stay! The entire staff was stellar. When we arrived the service for the entire stay operated a high level. The restaurant provided high quality food and service. The pools were clean and we loved the on property Thermal pool. Estrella, Marianna, Kevin, Ryan, Felipe, Keylor and Randall are staff you must meet on your stay. Wi-Fi is available and reliable! The only thing that I would recommend is brush up on your Spanish because satellite tv is provided, but in Spanish which tested my skills (lol). A plus is from any location on the property you have a spectacular view of Arenal volcano, especially in the morning for breakfast and at sunset for dinner. I would definitely recommend this hidden jewel!