Jalan Gurindam Duabelas, Plot 5, Lagoi Bay, Bintan, Bintan Island, 29155
What's nearby
Lagoi Bay Lake - 4 min drive
Plaza Lagoi - 5 min drive
Lagoi Bay Beach - 7 min drive
Ria Bintan Golf Club - 19 min drive
Bintan Lagoon Resort Golf Club - 21 min drive
Getting around
Batam Batu Besar (BTH-Hang Nadim) - 19 miles/30.5 km
Changi Airport (SIN) - 29.4 miles/47.2 km
Free ferry terminal shuttle
Restaurants
Hook On Fusion Grill Bar & Seafood
Pujasera Lagoi
Warung Yeah
Kelong Mangrove Restaurant - 31 min drive
The Dining Room - 7 min drive
About this property
The Sanchaya
The Sanchaya offers a private beach where you can enjoy free cabanas, beach umbrellas and yoga, plus you'll have access to on-site beach volleyball. The outdoor pool provides a splash of fun, while guests in the mood for pampering can visit the spa to indulge in deep-tissue massages, reflexology and manicures and pedicures. The Dining Room, one of 2 restaurants, serves international cuisine and is open for breakfast, lunch and dinner. This luxurious resort also features a bar/lounge, a 24-hour fitness centre and a fitness centre.
Languages
Chinese (Mandarin), Dutch, English, French, Indonesian, Italian, Romanian, Swedish
At a glance
Hotel size
30 units
Arranged over 2 floors
Arriving/Leaving
Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Contactless check-in and check-out are available
Express check-in available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is noon
Contactless check-out
Late check-out subject to availability
Special check-in instructions
This property offers transfers from the ferry terminal; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination
Negative COVID-19 test result requirement applies to all guests aged 12 and over, and test must have been administered no more than 24 hours prior to check-in; COVID-19 vaccination record requirement applies to all guests aged 12 and over; guests must have received complete vaccination at least 1 days prior to check-in
For more details, please contact the property using the information on the booking confirmation
This property offers shuttle service to and from Bintan Ferry Terminal only. Contact the property at least 3 days in advance of arrival to make arrangements.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Babysitting*
Supervised childcare*
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Free on-site valet parking
Transfers
Free ferry terminal shuttle*
Other information
Designated smoking areas
Property amenities
Food and drink
Free cooked-to-order breakfast each morning 6:30 AM–10:00 AM
2 restaurants
Bar/lounge
Barbecue grills
Private dining
Private picnics
24-hour room service
Travelling with children
Supervised childcare (surcharge)
Children's menu
What to do
On a private beach
Beach yoga
Beach volleyball
Archery
Pro golf lessons
Evening entertainment
Golf lessons nearby
Hiking/biking trails nearby
Scuba-diving nearby
Working away
Meeting room
Conference space
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Dry cleaning/laundry services
Free newspapers in reception
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Free beach cabanas
Free bike hire
Beach sunloungers
Beach towels
Beach umbrellas
Golf caddy on-site
Golf cart on-site
Pool loungers
Pool umbrellas
Facilities
Built in 2015
Safe-deposit box at front desk
Garden
Picnic area
Terrace
Library
24-hour fitness centre
Adjacent to a golf course
An outdoor pool
Full-service spa
Massage/treatment rooms
Wine-tasting room
Banquet hall
Colonial architecture
Accessibility
Upper floors accessible by stairs only
Room amenities
Be entertained
IPad
32-inch LCD TV
Premium cable channels
Netflix
Home comfort
Air conditioning (climate-controlled)
Minibar
Espresso maker
Electric kettle
Dressing gowns and slippers
Sleep well
Pillow menu
Blackout curtains
Turndown service
Premium bedding
Pillow-top mattress
Free cot/infant bed
What to enjoy
In-room massage
Balcony
Freshen up
Private bathroom
Deep-soaking bath
Separate bath and shower
Free toiletries
Hairdryer
Towels
Toilet paper
Stay connected
Desk
Free WiFi
Free local calls
Electrical adapters/chargers
Food and drink
Champagne service
Free bottled water
More
Daily housekeeping
In-room safe
Guidebooks/recommendations
Local maps
Restaurant dining guide
Special features
Spa
The on-site spa has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Thai massages and facials. A variety of treatment therapies are provided, including reflexology.
Dining
The Dining Room – This beachfront restaurant specialises in international cuisine and serves breakfast, lunch, dinner and light fare. A children's menu is available.
Tasanee Grill – This beachfront restaurant specialises in Thai cuisine and only serves dinner. Guests can enjoy al fresco dining (weather permitting). Open daily.
The Bar – This bar overlooks the ocean and pool. Open daily.
Decanter Wine Cellar – This wine bar overlooks the garden. Open daily.
Awards and affiliations
The property is a member of Preferred Hotels & Resorts.
Fees & policies
Optional extras
Early check-in can be arranged for an extra charge (subject to availability)
Late check-out can be arranged for an extra charge (subject to availability)
Children & extra beds
Supervised childcare is available for an extra charge
Babysitting is available for an extra charge
Rollaway beds are available for IDR 1633500.0 per night
Pool, spa, & gym (if applicable)
Pool access available from 8:00 AM to 9:00 AM
Policies
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher on-site.
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Also known as
Sanchaya Hotel Lagoi
Sanchaya Lagoi
The Sanchaya Bintan Island/Lagoi
Sanchaya Hotel Bintan
Sanchaya Hotel
Sanchaya Bintan
Sanchaya
Sanchaya Resort Bintan
Sanchaya Resort
The Sanchaya Resort
The Sanchaya Bintan
The Sanchaya Resort Bintan
Frequently asked questions
Does The Sanchaya offer free cancellation for a full refund?
Yes, The Sanchaya does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at The Sanchaya?
Yes, there's an outdoor pool. Guests have pool access from 8:00 AM to 9:00 AM.
Are pets allowed at The Sanchaya?
Sorry, neither pets nor service animals are allowed.
Is parking offered on site at The Sanchaya?
Yes, there's free self and valet parking.
What are the check-in and check-out times at The Sanchaya?
Check-in start time: 3:00 PM; check-in end time: 11:00 PM. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Express check-in and contactless social distancing and check-out are available.
What is there to do at The Sanchaya and nearby?
Have fun with on-site activities such as archery, volleyball and beach yoga. Additional recreation on-site includes yoga. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. The Sanchaya also has a private beach, a 24-hour fitness centre and spa services, as well as a picnic area and a garden.
Are there restaurants at or near The Sanchaya?
Yes, there are 2 on-site restaurants, featuring al fresco dining, international cuisine and garden views.
Does The Sanchaya have rooms with private hot tubs?
Yes, each room has a deep-soaking bath.
Does The Sanchaya have any outdoor private spaces?
Yes, every room features a balcony.
The Sanchaya Reviews
Reviews
9.8
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.8/10
Staff & service
9.8/10
Amenities
9.6/10
Property conditions & facilities
9.6/10
Eco-friendliness
Reviews
10/10 Exceptional
17 Dec 2024
ZIWEI
ZIWEI, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
22 Nov 2024
Paradise Found
This resort is paradise on earth. The location, staff, service, cuisine, activities and more! My only regret was not having more time here!
Mary
Mary, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
28 Aug 2024
Understated elegance, with amazing service.
Truly a special place. Easy transit from Singapore
Edward
Edward, 4-night romance trip
Verified Expedia guest review
10/10 Exceptional
11 Aug 2024
A exclusive holiday resort. Despite running on full capacity, the resort didn’t feel overcrowded. There is lots of activities and space for everyone. Excellent private beach.
Carol
Carol, 2-night trip
Verified Expedia guest review
10/10 Exceptional
19 Jul 2024
We really enjoyed our stay at the Sanchaya. The staff were all really super friendly and helpful. The staff would go out of the way to help. Thank you to the Sanchaya.
One thing to be mindful of is that there are very limited dining options in walking distance of the Sanchaya so we ate most meals at the hotel which are excellent but you do need to allow for it in your budget.
If you are impatient do not eat at the Sanchaya as the food takes a really long time to come after ordering. This did not bother us as we were on island time.
Anthony
Anthony, 6-night family trip
Verified Expedia guest review
10/10 Exceptional
11 Jun 2024
Great resort.
Sharad
Sharad, 2-night trip
Verified Expedia guest review
10/10 Exceptional
1 May 2024
SEIGI
SEIGI, 1-night trip
Verified Expedia guest review
8/10 Very good
1 May 2024
If you are looking for a quiet and exclusive hotel, this is the place. It will be very relaxing as you will only see a few guests all the time.
There’s a lot of staff constant looking after you and asking if you need anything- if you need them, they will not be overwhelming.
Hector
Hector, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
16 Mar 2024
Best service we have ever experienced!
From the moment we were met at the Sanchaya lounge at the ferry terminal and all through our stay, the service was like no other I have ever experienced. Every staff member went over and beyond to make sure all was good for you and always with a beautiful smile. A very special thank you to Nawa (front desk manager) who was so helpful and always greeted us with a warm smile and helped with organising trips, printing off documents and making bookings. Also to some of the other staff, Hadi (who drove us around to see places of interest on the island and even bought out cash to make sure we were not left short and we needed this on our visit to a lovely coffee farm!), Maria who gave me a perfume the day we left as I mentioned I liked it previously!, and Greg the manager who came out daily to make sure all was ok.
The hotel is classy and boutique style with a fabulous 50 metre swimming pool facing the beach and the food was divine prepared by the lovely Budi who came out many times to again check all was ok!
The beach nice although the tide went out a fair way and it wasn’t so easy to swim in but lovely all the same
So much more we could say but in summary if you are looking for a great hotel with amazing service on a beach and need to chill, this is your place ❤️
Catherine
Catherine, 6-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
16 Mar 2024
Fu
Fu, 1-night trip
Verified Expedia guest review
10/10 Exceptional
2 Mar 2024
Carly
Carly, 5-night trip
Verified Expedia guest review
10/10 Exceptional
23 Dec 2023
The Sanchaya is a beautiful hotel. Standards of service are very high and all the staff are lovely. Highly recommended.
David
Verified Expedia guest review
10/10 Exceptional
6 Aug 2023
Had a wonderful stay for husband’s birthday.
Shih Chun
Shih Chun, 1-night trip with friends
Verified Expedia guest review
10/10 Exceptional
6 Apr 2023
Heoun Joo
Heoun Joo, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
3 Apr 2023
Maybe the friendliest staff I've ever encountered at a resort. Everyone was happy to chat with us.
William
William, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
22 Feb 2023
Bharath
Bharath, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
30 Oct 2022
Attention to detail! This hotel and ALL the staff were incredible. Our experience was personal, relaxed and every need catered for before we knew we needed it. Simple and incredible well cooked Indonesian, Thai and European food, beautiful furnishings, and the lovely quiet location made this a hotel to remember. COVID obviously took a toll on the surroundings and they’re working to restore everything having only opened 6 months ago, but that brought so much more positive impression.
Thank you for an wonderful 2 nights, next time 3 nights would be ideal.
Peta Anne
Peta Anne, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
19 Oct 2022
The staff are friendly.😀
Koon Meng
Koon Meng, 3-night trip
Verified Expedia guest review
10/10 Exceptional
25 Sep 2022
A beautiful hotel in a wonderful setting. The staff absolutely make the place though, nothing is too much trouble and they are very welcoming and friendly.
Sarah
Sarah, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
9 Apr 2022
The place was absolutely beautiful and the service was exceptional. The staff were really attentive to our needs and went the extra mile to make our stay a really enjoyable one. Will definitely go back again!
ENG SZE, JONATHAN
ENG SZE, JONATHAN, 3-night romance trip
Verified Expedia guest review
10/10 Exceptional
20 Feb 2020
Service is the highlight of this hotel. Very attention to detail: From providing towels/water at the pool as soon as they see you, cleaning the room frequently when you are out, to meeting your special requests. I will definitely return to this hotel if i come back to bintan
Verified traveller
1-night romance trip
Verified Expedia guest review
10/10 Exceptional
12 Feb 2020
Verified traveller
5-night trip
Verified Expedia guest review
10/10 Exceptional
29 Jan 2020
Maria
Maria, 3-night trip
Verified Hotels.com guest review
6/10 Good
16 Jan 2020
Verified traveller
4-night trip
Verified Expedia guest review
10/10 Exceptional
22 Dec 2019
Sanchaya is a beautiful property with impeccable service. Even with two young children they made our stay so very enjoyable. From the vip lounge at the ferry terminal to the very kind staff we loved our stay at the Sanchaya!