2/10 Poor
17 Nov 2024
NEVER STAY AT THIS HOMEWOOD SUITES PROPERTY
Never stay at this Homewood suites property in Ballantyne. We make an annual trip to Charlotte every year to visit friends and usually stay here.
This time, two days after we checked out, our account was hit with a $500 charge for a broken television that was in full working order and in one piece when we left the room. We received nothing but static from the front desk and the manager and no proof of the television that was actually broken. Clearly a lot can happen in two days after you check out of a room and at this property, YOU PAY FOR STUFF THAT BREAKS WHEN YOU’RE LONG GONE!
If you decide to take the risk and stay at this property, I recommend photographing and recording video of everything in the room as you leave with a member of hotel management on camera and supervising the exercise. You are at risk of giant charges placed on your credit card with no proof and no recourse.
We’ve disputed the charges with Hilton Honors and with my credit card company, but I don’t expect to get satisfaction from this terrible hotel property.
The property has gone downhill since we first stayed here when it first opened and is a bit shabby. We overlooked this because it’s generally been clean and we don’t spend much time at the hotel except to sleep.
Michael
Michael, 3-night trip
Verified Hotels.com guest review
