2/10 Poor
24 Jul 2022
Dissapointed with Hotel.com jn Vietnam
Do not book through hotel.com i tried to check in and they say they did not receive the booking nor recognise hotel.com i had fully paid through hotel.com and contacted them but nothing resolved and till today no refund. I had to pay cash (double pay ) otherwise i was without a place to stay over the night. I checked out the next morning and stayed at another hotel. I am very dissapointed with hotel.com on this as i have been booking through hotel.com for more than 6 years and now they leave me hanging without resolving anything and just keeping quiet about it as if it never happened
Oon Heng
Oon Heng, 2-night trip