4/10 Fair
25 Sep 2024
Not a great experience overall. When I arrived to check in, the two gentlemen at the desk could not locate my reservation and were very grumpy when I explained I had used the Hotels.com app. I had just arrived from the U.S., was sweaty and tired, and had no desire to stand around as they shuffled papers and made calls. Took about 45 minutes to get me my keys.
The room itself was…fine. Unremarkable. Clean, yes. The beds were rock hard. Maybe some folks like that, but it did my back no favors. Had a little balcony which would’ve been nice except the “view” was of the parking lot and the building next door. Overall a mediocre experience. Wouldn’t recommend.
Benjamin
Benjamin, 1-night business trip
Verified Hotels.com guest review