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Hotel Cristallo Relais Sure Hotel Collection by Best Western

3.0 star property
Property with restaurant, near Hadrian's Villa

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Cristallo Relais Sure Hotel Collection by Best Western

Exterior
Select Comfort beds, minibar, in-room safe, desk
Select Comfort beds, minibar, in-room safe, desk
Reception
Select Comfort beds, minibar, in-room safe, desk

Reviews

7.4 out of 10

Good

Popular amenities

  • Airport transfer
  • Bar
  • Pool
  • Non-smoking
  • Free parking
  • Pet-friendly
Main amenities
  • 50 smoke-free guestrooms
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Breakfast available
  • Seasonal outdoor pool
  • Room service
  • Coffee shop/cafe
  • Business centre
  • Meeting rooms
  • Airport shuttle
  • Terrace
  • 24-hour front desk
Feel at home
  • Children stay free
  • Cots/infant beds (surcharge)
  • Private bathroom
  • Television
  • Garden
  • Terrace
The price is 2.172.175 ₫
2.495.588 ₫ total
includes taxes & fees
26 Dec - 27 Dec

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Room, 3 Single Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, 3 Single Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Select Comfort bed
Blackout curtains
Bidet
Private bathroom
Minibar
  • 20 sq m
  • Sleeps 3
  • 3 Single Beds

View all photos for Family Room, Multiple Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Family Room, Multiple Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Blackout curtains
2 bedrooms
Select Comfort bed
Bidet
Private bathroom
  • 30 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Single Bunk Bed

View all photos for Standard Room, 2 Single Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, 2 Single Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Select Comfort bed
Blackout curtains
Bidet
Private bathroom
Minibar
  • 20 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, 1 Queen Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Select Comfort bed
Blackout curtains
Bidet
Private bathroom
Minibar
  • 20 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, Multiple Beds, Non Smoking

Select Comfort beds, minibar, in-room safe, desk

Standard Room, Multiple Beds, Non Smoking

Highlights

Soundproofed
Air conditioning
Flat-screen TV
Select Comfort bed
Blackout curtains
Bidet
Private bathroom
Minibar
  • 22 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed

Similar properties

Exterior

Victoria Terme Hotel

Pool
Free breakfast
Spa
Airport transfer
7.4 out of 10, Good, (168)
The price is 2.473.021 ₫
2.879.616 ₫ total
includes taxes & fees
2 Jan - 3 Jan 2025
Victoria Terme Hotel

About the area

Map
Via Maremmana Inferiore Km. 0,500, Villa Adriana, Tivoli, RM, 10

What's nearby

  • Hadrian's Villa - 4 min drive - 2.2 km
  • Villa d'Este - 6 min drive - 3.7 km
  • Terme di Roma - Acque Albule - 6 min drive - 4.5 km
  • Villa Gregoriana - 9 min drive - 5.0 km
  • Roma Est - 12 min drive - 12.7 km

Getting around

  • Ciampino Airport (CIA) - 24 min drive
  • Rome (FCO-Fiumicino - Leonardo da Vinci Intl.) - 50 min drive
  • Bagni di Tivoli Station - 5 min drive
  • Guidonia Station - 9 min drive
  • Tivoli Station - 9 min drive
  • Airport shuttle (surcharge)

Restaurants

  • ‪King Sushi Wok - ‬16 min walk
  • ‪Tenuta la Rosolina - ‬11 min walk
  • ‪Ristorante La Tenuta di Rocca Bruna Country Resort - ‬12 min walk
  • ‪Cosmico Bowling - ‬6 min walk
  • ‪Terramia - ‬4 min walk

About this property

Hotel Cristallo Relais Sure Hotel Collection by Best Western

Hotel Cristallo Relais Sure Hotel Collection by Best Western puts you within a 15-minute drive of Hadrian's Villa and Roma Est. The seasonal outdoor pool is a great spot to take a dip, and guests can grab a bite to eat at Il Torchio, which serves local cuisine and is open for lunch and dinner. A bar/lounge and a snack bar/deli are other highlights, and rooms offer Select Comfort beds and flat-screen TVs.

Languages

Chinese (Mandarin), Dutch, English, French, German, Italian, Spanish

At a glance

Arriving/Leaving

  • Check-in start time: 2:00 PM; check-in end time: 1:30 AM
  • Contactless check-in and check-out are available
  • Express check-out available
  • Minimum check-in age – 18
  • Check-out time is 11:00 AM
  • Contactless check-out
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival
  • This property doesn't offer after-hours check-in

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • Children (2 years old and younger) stay free when occupying the parent or guardian's room using existing bedding

Pets

  • Pets allowed*
  • Service animals welcome
  • Food and water bowls available

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking
  • Wheelchair-accessible parking on site

Transfers

  • Airport shuttle (available 24 hours)*

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–9:30 AM
  • Restaurant
  • Bar/lounge
  • Coffee shop
  • Room service (limited hours)
  • Snack bar/deli

Travelling with children

  • Children stay for free (see details)

Working away

  • Business centre
  • Meeting rooms

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Free newspapers in reception
  • Luggage storage

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Mosquito nets
  • Seasonal outdoor pool
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible parking
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible business centre
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Accessible airport shuttle
  • Handrails in stairwells
  • Wheelchair-width doorways
  • Well-lit path to entrance
  • Step-free path to entrance

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Iron/ironing board (on request)

Sleep well

  • Blackout curtains
  • Soundproofed rooms
  • Selected Comfort mattress
  • Cot/infant bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Bidet
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe
  • Access via exterior corridors

Special features

Dining

Il Torchio – This restaurant specialises in local cuisine and serves lunch and dinner.

Fees & policies

Refundable deposits

  • Breakage deposit: EUR 20 per day

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: EUR 2.00 per person, per night, up to 6 nights. This tax does not apply to children under 10 years of age.

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately EUR 7 for adults and EUR 7 for children
  • Airport shuttle service is offered for an extra charge of EUR 70 per vehicle (return. Maximum occupancy 4)
  • Late checkout can be arranged for an extra charge of EUR 30 (subject to availability)

Children & extra beds

  • Cots/infant beds are available for EUR 10.0 per day
  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport

Pets

  • Service animals exempt from fees
  • Pets are allowed for an extra charge of EUR 10 per pet, per day

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from May to September

Policies

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards. Cash is not accepted.
Cashless transactions are available.
Cash transactions at this property cannot exceed EUR 5000 owing to national regulations. For further details, please contact the property using information on the booking confirmation.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Property Registration Number IT058104A1E402U34V

Also known as

Relais Cristallo Inn Tivoli
Relais Cristallo Inn
Relais Cristallo Tivoli
Relais Cristallo
Relais Cristallo

Frequently asked questions

Is there a pool at Hotel Cristallo Relais Sure Hotel Collection by Best Western?
Yes, there's a seasonal outdoor pool.
Are pets allowed at Hotel Cristallo Relais Sure Hotel Collection by Best Western?
Yes, pets are welcome. There's a charge of EUR 10 per pet, per day. Service animals are exempt from fees. Food and water bowls are available.
Is parking offered on site at Hotel Cristallo Relais Sure Hotel Collection by Best Western?
Yes, there's free self parking.
Is an airport shuttle service offered by Hotel Cristallo Relais Sure Hotel Collection by Best Western?
Yes, an airport shuttle is available. The charge is EUR 70 per vehicle return.
What are the check-in and check-out times at Hotel Cristallo Relais Sure Hotel Collection by Best Western?
Check-in start time: 2:00 PM; check-in end time: 1:30 AM. Check-out time is 11:00 AM. Late check-out is available for a charge of EUR 30 (subject to availability). Express check-out and contactless social distancing and check-out are available.
What is there to do at Hotel Cristallo Relais Sure Hotel Collection by Best Western and nearby?
Hotel Cristallo Relais Sure Hotel Collection by Best Western has a seasonal outdoor pool and a picnic area, as well as a garden.
Are there restaurants at or near Hotel Cristallo Relais Sure Hotel Collection by Best Western?
Yes, Il Torchio offers local cuisine.

Hotel Cristallo Relais Sure Hotel Collection by Best Western Reviews

Reviews

7.4

Good

8.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

7.0/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

10/10 Exceptional

Recommendable
Great location. Easy parking. Quiet area. Nice to find a place with twin beds to accommodate myself and my two sons. The best thing in the restaurant was the pizza.
Stacey, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Stefano, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Leslie, 4-night trip
Verified Expedia guest review

8/10 Very good

All over good!
My family and me stay for 2 days. Easy to reach train station and airport. Over all good experience just need to mention about breakfast services bit poor 😕
Prakash, 2-night family trip
Verified Hotels.com guest review

8/10 Very good

Stefano, 1-night trip
Verified Hotels.com guest review

6/10 Good

Stefano, 1-night business trip
Verified Hotels.com guest review

6/10 Good

Very limited parking. Employees parked in customer parking. Had to go in and get one to move their car.
France, 1-night romance trip
Verified Travelocity guest review

10/10 Exceptional

Michael, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Giovanni, 1-night business trip
Verified Hotels.com guest review

4/10 Fair

The property is next to a junk yard and there is noise all night. The room was very warm and the water was scalding hot. No matter what we tried, we couldnt get the water to a temleratire that wasnt burning our skin. When we told the staff, they said "thats just how we take showers here". Which is rediculous. We had stayed at 3 other hotels on our trip and none of them had this problem. The beds were awful. No one was able to get much sleep durong our stay there. We travel out of country twice a year and are very flexible with arrangements, even staying in hostles. This was very disappointing.
1-night family trip
Verified Expedia guest review

10/10 Exceptional

A great hotel if you need a station to venture out and discover parts of Italy surrounding Rome. The hotel itself is clean and comfy. Staff are so polite and lovely. Tivoli is beautiful. One must visit Hadrian’s Villa and Villa d’Este. Amazing.
Mel, 4-night trip
Verified Expedia guest review

6/10 Good

We will not stay here again. Located in business area Food was good.
Map, 6-night trip
Verified Expedia guest review

2/10 Poor

Terrible hotel, should be 1 star.
Awful place. Housekeepers argued with me. They never changed my sheets . 7 night stay. And they cleaned my room about 2 times. I ran out of toilet paper, Gardner had to bring me rolls of paper clean pillowcase, clean towels. My garbage accumulated and management was not concerned. The hotel is difficult and farther than its stated in the ad. Owner Not interested in providing u.s. cell Adapters had to charge cell battery in car parked outside hotel. All staff smoke at hotel door entrance. About 4 toll booths you have to pay round trip on the road. Hotel don’t mention that, they don’t want to give change to pay tolls. Hotel never picked up their tel to give me directions. Even the policemen GPS had difficulty locating this place. It got dark trying to find this place so I parked my car rental on a street and waited until daylight to continue searching. They are no refundable. Too tired to hunt for a new hotel for 1 night. Room hotel dead, no alarms, WiFi yes but no cell battery Chargers adapters. was supposed to stay there for nine nights but nights number eight and nine I move to a hotel closer to the airport because I wanted to leave the country as soon as possible from this bad experience. I expect to get my $500 back into my credit card account from this terrible hotel It is antiquated and it’s in the middle of some factories and farms.
Retired, 9-night trip
Verified Orbitz guest review

6/10 Good

Clean but not friendly staff.
Breakfast was promised per reservation but staff refused to provide it at check in. They later blamed Expedia for confusion and provide coffee. Not a welcoming atmosphere.
1-night trip
Verified Expedia guest review

2/10 Poor

They dont care about the customer
This hotel does not care. The restaurant is run by crooks. breakfast horrible.
m, 1-night romance trip
Verified Hotels.com guest review

8/10 Very good

nice hotel
staff very good nothing a problem clean rooms restaurant good restaurant staff very good too all in all a good stay transport access good to major roads
nick, 5-night trip
Verified Expedia guest review

10/10 Exceptional

The hotel room and the front desk staff were excellent.
1-night trip
Verified Expedia guest review

8/10 Very good

Modern hotel in Tivoli reasonably priced
Modern style hotel in Tivoli easy to find, modern bed & spacious room (for Europe). Reasonable price for high tourist location very close to Hadrians villa. Coffee maker in room, which I like. Only mild criticism is the breakfast was average, no hot food.
David, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Lovely hotel
This is an excellent hotel. The room was lovely, secure free parking, beautiful pool, excellent restaurant which I recommend for dinner. Staff were very welcoming and bent over backwards to make us feel welcome. There was a small confusion over the cost for breakfast: our paperwork from hotels.com said free breakfast, but the hotel's paperwork from hotels.com said a night's stay only with no breakfast. This was more than we expected for a night's stay by the motorway and excellent value for money.
1-night romance trip
Verified Hotels.com guest review

8/10 Very good

basic hotel, great restaurant and helpful staff
modern hotel, very nice staff, wonderful restaurant,
Verified Expedia guest review

8/10 Very good

Great customer service
Loved the staff. Very helpful and very focused on Customer service. Front desk and the Restaurant was very accommodating.
Verified Hotels.com guest review

8/10 Very good

Fabio, 1-night business trip
Verified Hotels.com guest review

8/10 Very good

Luca, 2-night business trip
Verified Hotels.com guest review

6/10 Good

Piscina rotta
Abbiamo scelto questo hotel perché sulla strada, per fare una pausa nel nostro viaggio e riposarci una mattinata in piscina. Purtroppo al risveglio abbiamo scoperto che la piscina era in riparazione. Per il resto il personale è gentile e la camera spaziosa, ma la struttura è chiaramente vecchia.
1-night family trip
Verified Hotels.com guest review

2/10 Poor

Old very old
Purtroppo solo poche camere ricondizionate. La maggior parte sono datate e rumorose. Il sonno viene spesso interrotto da chi osssa nel corridoio o chi vede la tv o è in bagno nella camera vicina. È come andare a letto con il vicino.
Gianluca, 3-night business trip
Verified Hotels.com guest review