When visiting Toyooka, Onishiya Suishoen is a great choice to consider. Freebies such as WiFi and self-parking are added perks, and guests looking to stay active can experience the nearby hiking/biking trails. Fellow travellers say great things about the helpful staff.
Languages
English, Japanese, Vietnamese
At a glance
Hotel size
34 rooms
Arriving/Leaving
Check-in start time: 2:00 PM; check-in end time: 6 PM
Minimum check-in age – 18
Check-out time is 10:00 AM
Special check-in instructions
The front desk is open daily from 7:00 AM - midnight
Front desk staffed during limited hours
This property doesn't offer after-hours check-in
For any questions, please contact the property using the information on the booking confirmation
Dinners are available by reservation only and cannot be requested for same-day service.
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
Children (1 year old and younger) stay free when occupying the parent or guardian's room using existing bedding
No cots (infant beds)
Pets
Pets not allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free on-site self-parking
Transfers
Free train station shuttle
Other information
Designated smoking areas
No alcohol allowed on site
No stag or hen parties
Property amenities
Food and drink
Water dispenser
Travelling with children
Children stay for free (see details)
What to do
Hot springs
Hiking/biking trails nearby
Services
Front desk (limited hours)
Free newspapers in reception
Luggage storage
Bike hire
Facilities
Safe-deposit box at front desk
Garden
Water dispenser
Accessibility
Handrails in stairwells
Wheelchairs available on site
Well-lit path to entrance
Room amenities
Be entertained
Flat-screen television
Satellite TV channels
Home comfort
Climate-controlled air conditioning and heating
Minibar
Electric kettle
Sleep well
Down duvet
Freshen up
Private bathroom
Shower/bath combination
Electronic bidet
Hairdryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Fridge
In-room dining only
More
Daily housekeeping
In-room safe
Special features
Spa
Services include massages. Public bath/onsen services include an indoor mineral hot spring (onsen) and a yukata (Japanese robe). These services feature separate men's and women's areas. The ryokan bathing area is open from 5:30 AM to midnight. There are hot springs on site.
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.
Pool, spa, & gym (if applicable)
Guests must contact this property in advance to reserve access to the public bath facility
Policies
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
This property does not have lifts.
This property accepts credit cards and cash.
Cashless transactions are available.
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
This property serves meals in the dining room. In-room dining is not available.
Also known as
Onishiya Suishoen Inn Toyooka
Onishiya Suishoen Inn
Onishiya Suishoen Toyooka
Onishiya Suishoen
Onishiya Suishoen Japan/Toyooka, Hyogo
Onishiya Suishoen Ryokan
Onishiya Suishoen Toyooka
Onishiya Suishoen Ryokan Toyooka
Frequently asked questions
Does Onishiya Suishoen offer free cancellation for a full refund?
Yes, Onishiya Suishoen does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Onishiya Suishoen?
Sorry, pets aren't allowed.
Is parking offered on site at Onishiya Suishoen?
Yes, there's free self parking.
What are the check-in and check-out times at Onishiya Suishoen?
Check-in start time: 2:00 PM; check-in end time: 6 PM. Check-out time is 10:00 AM.
What is there to do at Onishiya Suishoen and nearby?
Have fun during the warmer months with activities nearby such as hiking. Additional recreation on-site includes hot springs. Onishiya Suishoen also has a garden.
What's the area around Onishiya Suishoen like?
Onishiya Suishoen is a short 14-minute walk from Kinosaki Mugiwarazaikudenshokan and 8 minutes' walk from Jizo-yu Onsen.
Onishiya Suishoen Reviews
Reviews
9.6
Exceptional
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.8/10
Cleanliness
9.8/10
Staff & service
9.8/10
Amenities
9.6/10
Property conditions & facilities
9.4/10
Eco-friendliness
Reviews
6/10 Good
29 Dec 2024
The hotel feels tired and the service is very over bearing The onsen is ok but much better onsen are in kinosaki town.
Food was traditional Japanese fair.
N
N, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
27 Oct 2024
An Amazing Ryokan
This is a a very beautiful ryokan. It is located about 10 minutes walk to downtown Kinnosaki. The meals were amazing and the whole property is so beautiful and calming. You can get unlimited drink's and snacks. They provide excellent service. On the last day, they helped us transfer our luggage to the Tourist Information place so we can still wander around the town before we catch our train.
Mary
Mary, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
25 Oct 2024
Amazing ryokan experience
It was our first experience staying in a ryokan and it was amazing. It’s worth every cent you pay.
Meagan
Meagan, 1-night trip
Verified Hotels.com guest review
8/10 Very good
14 Oct 2024
Bit out of way. Staff kind and helpful. Currently area outside had construction making navigation harder.
Amenities were great.
brice
brice, 1-night trip with friends
Verified Expedia guest review
10/10 Exceptional
12 Oct 2024
Magical
What an amazing place. The staff, the service, the onsen all made for magical experience. The kaiseki dinner is an experience not to be missed. Highly recommend. They are slightly outside town but the walk is nice, and shuttle service was running most of the time.
Daniel
Daniel, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
9 Oct 2024
We stayed for one night with a 4 year old. The reception staff was very attentive when we arrived earlier to check in our luggage first. They carried our luggage to our room when it was ready.
We had the beautiful and delicious Kaiseki dinner and breakfast as a celebration for our wedding anniversary. We really appreciated the dining staff lady helping us with the crab meat.
We also tried their onsite onsen which was very convenient before we checked out (sauna open in evening). The massage chairs and free ice cream in the lounge area were greatly appreciated, too. Free beer and water in our fridge was a bonus.
We received our yukatas and onsen pass and were able to try 2 onsens in Kinosaki town. They had free shuttle car service between 4-10pm for easy pick-up and drop-off. We loved the centre garden with the koi and noh theatre stage. We felt well taken care off and would stay at this ryokan again!
Chi
Chi, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
6 Oct 2024
Andrew
Andrew, 1-night trip
Verified Hotels.com guest review
8/10 Very good
6 Oct 2024
We liked staying in a traditional ryokan, however, sleeping on the mats on the floor can be a little uncomfortable, even though we wanted the experience. The staff was amazing. The baths were very nice and even had a cold plunge. The location was about a 10 min walk from the main town area, but if you are not up for walking, they offer a shuttle and free bike rental. Wonderful spot. Would definitely stay here again.
Julianne
Julianne, 2-night trip
Verified Expedia guest review
10/10 Exceptional
4 Oct 2024
What an amazing stay! We stayed only one night at this Onsen but it was a great experience. We had a shuttle pick us up and drop us off at the train station, or bring us into town. The staff was super friendly and accommodating. There was one staff member who spoke English which made it helpful to get direction on how to stay at a traditional Onsen (it was our first time). The spa on the property was also very nice. Breakfast was great and served in private stalls in the morning.
Hanna
Hanna, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
1 Oct 2024
By far the highest quality service I have ever experienced! The entire team here was so warm and helpful. They thought of everything and was always several steps ahead. From food to transportation, I didn't have to worry about a thing, and it only made my experience in this onsen town all the more relaxing and unforgettable! Also, the chefs are amazing. The food was delicious, and the portions were fantastically generous. Come check this place out!
Jeffery
Jeffery, 2-night trip
Verified Expedia guest review
10/10 Exceptional
26 Sep 2024
Received an excellent service from Morimoto San.
Thanks
Mike
Mike, 2-night family trip
Verified Hotels.com guest review
8/10 Very good
26 Sep 2024
The stay should be 5 stars if it was not because of the staff at the dining room there. She was always in a rush for no reason, did not show any interests in explaining the food for you and the worse part was when you asked her questions, she would turn her back and walked away from you while answering your questions— no interest in any interaction or conversation with the customers at all. The other staff, on the other hand, were really nice and helpful.
Vicky
Vicky, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
19 Sep 2024
Laurel
Laurel, 1-night trip
Verified Expedia guest review
10/10 Exceptional
18 Sep 2024
The place was great. The room was massive and was a good size for a family of 4. Although the hotel itself is more out of the way compared to a few others that are right near the other 7 onsens it makes up for it with the great service, free shuttle and their own lovely onsen.
Although we got there earlier than our check in time and before they provided the shuttle into the main part they still offered us a lift to the ropeway which was helpful on a hot day.
Their own onsen also had an outdoor bath and a cold one as well which was great.
They had people that could speak mandarin and Cantonese which was useful for my parents. Everyone always had a smile on their face.
I would definitely recommend this hotel and would stay here again.
Kar Bo
Kar Bo, 2-night family trip
Verified Expedia guest review
10/10 Exceptional
20 Aug 2024
This is what we expected for the onsen report hotel. Clean and nice, Great service, Shuttle bus to get to the Kinosaki onsen street. I can say it’s perfect to enjoy the traditional onsen place.
Atsushi
Atsushi, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
26 Jul 2024
Everything was excellent! The town was very cute and clean. All staff and people in the town were very welcoming and friendly. The womens bath wasn’t busy and we had it to ourselves! Meals were excellent, we were all very full afterwards. PS, sorry for underwear man!
Ashley
Ashley, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
25 Jul 2024
This hotel and the staff is amazing. So helpful, clean, accommodating, and polite. I can definitely see why it was sold out for most nights. Rooms are very clean w/ private full bath. The location is very convenient. When looking at the map it may seem like it’s off to the side, but literally everything is within a 10 minute walk even the beach is close. It’s safe and family oriented.
The hotel is nicely updated including a nice large Koi pond in the center and the public baths are nice.
Lastly, reserve the breakfast it’s an experience and you actually feel full after eating.. I extended from one night to two.. Definitely recommend. Enjoy
Hania
Hania, 1-night family trip
Verified Expedia guest review
4/10 Fair
18 Jul 2024
Not recommended as not worth the price and racism
Pickup service at train station. Early check in and service is excellent. However the breakfast set is mostly pickled vegetables which is not worth the price. When I asked for coffee while in the dining room, I was asked to go to the coffee machine. After breakfast, I went to pick up a coffee at lobby. However I saw the same service staff was at the coffee machine to take coffee. Is this because I can drink tea, I have to go to take coffee myself and coffee is only served to westerners by service staff ???
Wai Chin
Wai Chin, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
9 Jul 2024
The staff were very kind and caring. They were quick to help us when issues arise.
Christine
Christine, 1-night trip with friends
Verified Expedia guest review
10/10 Exceptional
26 Jun 2024
Great facility and services. Shuttle to downtown is available on call.
Vijit
Vijit, 1-night family trip
Verified Expedia guest review
10/10 Exceptional
22 Jun 2024
Wynne
Wynne, 1-night trip
Verified Expedia guest review
10/10 Exceptional
19 Jun 2024
My family and I had an excellent time! The food, the staff , and location were wonderful! ! I highly recommend this place!
Patricia
Patricia, 3-night family trip
Verified Expedia guest review
10/10 Exceptional
9 Jun 2024
Taylor
Taylor, 2-night trip
Verified Expedia guest review
10/10 Exceptional
22 May 2024
William
William, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
15 May 2024
The staffs are very friendly. The Kaiseki meal is amazing.