2/10 - Kém
1 tháng 2, 2025
Poor customer services and hygienic conditions
Usually, I don't write reviews but its imp.
First the title says its a hotel but instead its a motel and the same has been mentioned on slogan outside the building. I reached there at around 1410 but they refuse to be generous to checkin stating the check in time is 1500 otherwise I have to pay approximately 12 USD. I went out to pass the time. Thereafter they assigned me a room which was extremely dirty. I made a video and showed it to them. I am attaching few pictures from the video due to large video size. They changed my room but unfortunately it was dirty as well. I asked the janitor in the corridor to clean the room he very rude does that but still there were so many dust and other particles on the floor. Unlike a hotel they did not provide any toothpaste or toothbrush. I took a shower around 1700 but due to the short length of the shower curtain the water spill in the restroom. I had asked them to send someone to clean it but they refused stating we do not have any janitor at this time. So beware if you spill something in the room nobody is coming to clean it until next morning. I was told to use AC as a heater but that was not working well. I had to sleep in chilly nights bearing all the cold. The are even using an incentive shown in pictures to attract guests writing good reviews, fortunately I did not fel for it and reporting my honest comments. The customer service overall was very poor and they are just taking advantage of their location being near to downtown.
Muhammad
Muhammad, nghỉ 3 đêm
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