8/10 Very good
29 Jul 2018
Customer service needs to be more professional
It was ok and good but can be more better if some customer services can be improved. Especially during night time if they have their better awake staff for night shift to resolve the needs of customers. I did not found my blanket on first night and for this reason I go to customer service desk to see the receptionist, he was sleeping. I slept without blanket for my first night stay. Also for one day their kitchen sink water was not working and plates etc stuff was washed by the customers/guests in their laundry area which was kind of dirty. Their one staff was really rude and kind of mad when I complained about my concern of not getting blanket for the first night, and he literally ask me in front of other guests that “ Why are you still here, manager should have talk to you and send you out of hostel”. I felt kind of embarrassed and scary for this situation and I did not complain about this situation during my stay. Anyway I am back home now and all is good. Just want to add here it was not Costa Rican employee, I mean he was from other country there. Except that all other people were good, helpful and friendly. Also all other services were good.
Verified traveller
2-night trip
Verified Hotels.com guest review
