Palenque Casa Hotel BY HMC

4.0 star property
Hotel with outdoor pool, near Clock Tower

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Palenque Casa Hotel BY HMC

Outdoor pool
Dining
Standard Room | Bathroom | Shower, free toiletries, hair dryer, towels
Deluxe Room | In-room safe, free cots/infant beds, rollaway beds, free WiFi
Coffee service

Reviews

7.8 out of 10

Good

Popular amenities

  • Airport transfer
  • Bar
  • Free parking
  • Pool
  • Spa
  • Free breakfast
Main amenities
  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Outdoor pool
  • Rooftop terrace
  • Hot tub
  • Spa services
  • Airport shuttle
  • Beach shuttle
  • Cruise ship terminal shuttle
  • Limo/town car service
  • 24-hour front desk
For families
  • Children stay free
  • Free cots/infant beds
  • Private bathroom
  • Television
  • Daily housekeeping
  • Laundry facilities

About the area

Map
Calle del Jardin #39-118, San Diego, Cartagena, Bolivar, 130001

What's nearby

  • Walls of Cartagena - 3 min walk - 0.3 km
  • Clock Tower - 10 min walk - 0.9 km
  • Bolivar Square - 13 min walk - 1.1 km
  • Cartagena de Indias Convention Center - 14 min walk - 1.2 km
  • San Felipe de Barajas Castle - 2 min drive - 1.7 km

Getting around

  • Cartagena (CTG-Rafael Núñez Intl.) - 12 min drive
  • Airport shuttle (surcharge)
  • Cruise terminal shuttle (surcharge)
  • Beach shuttle (surcharge)

Restaurants

  • ‪Andrés Cartagena - ‬1 min walk
  • ‪Juan Del Mar Pizzeria Goumert - ‬3 min walk
  • ‪La Juma Barr Cartagena - ‬3 min walk
  • ‪Café Quindio - ‬3 min walk
  • ‪La Vieja Guardia - ‬3 min walk

About this property

Palenque Casa Hotel BY HMC

Palenque Casa Hotel BY HMC is just 2.9 mi (4.6 km) from the airport and offers a shuttle (available 24 hours). Guests can grab a bite to eat at the restaurant, or indulge in massages, facials or body scrubs. Other highlights include an outdoor pool, a rooftop terrace and a bar/lounge.

Languages

English, Spanish

At a glance

Hotel size

  • 16 rooms
  • Arranged over 3 floors

Arriving/Leaving

  • Check-in time ends: anytime
  • Minimum check-in age – 18
  • Check-out time is 1 PM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the cruise terminal and airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • One child (8 years old and younger) stays free when occupying the parent or guardian's room using existing bedding
  • Parents must have child's birth certificate and photo ID*

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free on-site self-parking

Transfers

  • Airport shuttle (available 24 hours)*
  • Cruise terminal shuttle*

Off-site

  • Beach shuttle*

Other information

  • Designated smoking areas

Property amenities

Food and drink

  • Free buffet breakfast each morning 7 AM–10 AM
  • Restaurant
  • Bar/lounge
  • Coffee/tea in a common area
  • Free daily reception

Travelling with children

  • Children stay for free (see details)

What to do

  • Beach shuttle (surcharge)
  • Beach nearby
  • Bike rentals nearby

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Limo or town car service
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Beach shuttle (surcharge)

Facilities

  • Built in 1960
  • Safe-deposit box at front desk
  • Rooftop terrace
  • Television in common areas
  • An outdoor pool
  • Spa services
  • Hot tub

Accessibility

  • Wheelchair-accessible path of travel

Room amenities

Be entertained

  • 32-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning

Sleep well

  • Free cot/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hairdryer (on request)
  • Towels

Stay connected

  • Free WiFi

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the on-site spa services. Services include facials, body scrubs and body treatments.

Fees & policies

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

Optional extras

  • Airport shuttle service is offered for an extra charge of COP 60000 per room (return)
  • Cruise ship terminal shuttle service is offered for an extra charge
  • Beach shuttle service is offered for an extra charge

Children & extra beds

  • Rollaway beds are available for COP 80000 per day
  • If you are travelling with a child, your property may require you to present the following documents: parents travelling into Colombia with a child under 18 may be required to present the child's birth certificate and photo ID (passport for non-Colombian citizens) at check-in. If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be required to present a notarised consent of travel signed by both parents and a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors who plan to travel with children should consult with a Colombian consulate office prior to travel for further guidance.

Pool, spa, & gym (if applicable)

  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

This property accepts credit cards.

Also known as

Palenque Casa Hotel HMC Cartagena
Palenque Casa Hotel HMC
Palenque Casa HMC Cartagena
Palenque Casa HMC
Palenque Casa By Hmc Cartagena
Palenque Casa Hotel BY HMC Hotel
Palenque Casa Hotel BY HMC Cartagena
Palenque Casa Hotel BY HMC Hotel Cartagena

Frequently asked questions

Does Palenque Casa Hotel BY HMC offer free cancellation for a full refund?
Yes, Palenque Casa Hotel BY HMC does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Palenque Casa Hotel BY HMC?
Yes, there's an outdoor pool.
Are pets allowed at Palenque Casa Hotel BY HMC?
Sorry, pets aren't allowed.
Is parking offered on site at Palenque Casa Hotel BY HMC?
Yes, there's free self parking.
Is an airport shuttle service offered by Palenque Casa Hotel BY HMC?
Yes, an airport shuttle is available. The charge is COP 60000 per room return.
What are the check-in and check-out times at Palenque Casa Hotel BY HMC?
Check-in ends: anytime. Check-out time is 1 PM.
Is there an on-site casino at Palenque Casa Hotel BY HMC?
No, this hotel doesn't have a casino, but Rio Cartagena Casino (8-min drive) is nearby.
What is there to do at Palenque Casa Hotel BY HMC and nearby?
Have fun during the warmer months with activities nearby such as cycling. Enjoy a relaxing soak in the hot tub and an invigorating swim in the outdoor pool. Palenque Casa Hotel BY HMC also has spa services.
Are there restaurants at or near Palenque Casa Hotel BY HMC?
Yes, there's an on-site restaurant.
What's the area around Palenque Casa Hotel BY HMC like?
Palenque Casa Hotel BY HMC is a short 10-minute walk from Clock Tower and 3 minutes' walk from Walls of Cartagena.

Palenque Casa Hotel BY HMC Reviews

Reviews

7.8

Good

7.6/10

Cleanliness

8.4/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

8/10 Very good

Very good location though difficult to find a parking spot
Eduardo, 1-night trip
Verified Expedia guest review

8/10 Very good

A lovely hotel close to restaurants and bars. But the room had a district smell of mould.
2-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing experience
This hotel is in a great location, 10 min walk to everything. The staff was extremely helpful and friendly. The hotel has such a nice vibe, simple yet deliscious breakfast as well.
Stephanie, 2-night family trip
Verified Hotels.com guest review

6/10 Good

Nice staff. All rooms needs fixing.
Staff was wonderful. Very nice to me. However... There was something wrong with every area of the hotel. I booked a deluxe but was given the smallast room, with a view of the chair by the outdoor jacuzzi. I was smilingly led to a larger room but the room's jacuzzi was broken ("All the jacuzzs in the hotel are broken") and the window was boarded up with wood. My third room that they generously gave me, was nice, but the air conditioner had no frion. And I had to ask three times to fix it. Just as it became comfortable it was time to leave. With more proactive management, and lots of physical fixing, this pretty property could be nice. Staff are very very very sweet.
Verified Hotels.com guest review

8/10 Very good

Highly recommend !!!
The hotel was in an excellent location and the staff was very friendly. Overall the hotel was amazing it was very clean and the amenities were fantastic! Would highly recommend to anyone travelling to Cartagena.
Peter , 7-night trip
Verified Expedia guest review

10/10 Exceptional

We really enjoyed our stay! well located, great service, excellent breakfast!
Véronique, 5-night romance trip
Verified Hotels.com guest review

10/10 Exceptional

Beautiful and cozy, great Walled City location.
I loved my Standard double room! It was cozy, colorful, and perfect for my week getaway yo Colombia. The staff were all super nice, helpful, and always smilimg! The hotel itself is super clean and lovely. Its in a great location, not too close to the buzz of center city, but close enough to walk everywhere. The only thing was my new was extremely firm, and I like firm beds, but it was super-super firm. If you have a problem with firm need, you may not like that. Other than that I recommend and I would definitely stay again!!!
Brittney, 5-night trip
Verified Expedia guest review

8/10 Very good

Got switched at the last minute
The Ratings above were for the Old Town B&B. The palenque people moved me to another hotel the day that I arrived. Claimed it was due to construction noise. The Old Town B&B was very nice and I will stay there again when I return.....
2-night trip
Verified Hotels.com guest review

8/10 Very good

I recommend
Hotel was good and convenient. Near to airport
Verified Hotels.com guest review

10/10 Exceptional

Great place and staff
Casa Palenque was a great choice, the staff was incredibly helpful and friendly. They were always there to assist us, and even helped us book day trips during the days. The place is just like the pictures. The only down side is that there is a construction site right next door, and we were awake every day by 7-8am.
Verified Hotels.com guest review

6/10 Good

Clean, safe hotel conveniently located.
The hotel is cute, clean and conveniently located. My main issue with it is that there is a huge construction project - half a block long - a couple of doors down. Weekdays and Saturdays construction begins at 7am, and there is no break from the noise. I wouldn't recommend anyone to stay at the hotel until the construction is done. Also, the chairs in front of the tiny pool are right outside the hotel room doors, and anyone who is out there late or early making noise means absolutely no sleep inside the rooms. The doors are too thin. Finally, the breakfast is only ok, and the pool is very small. The hot tub didn't have hot water, just little water jets.
Verified Expedia guest review

8/10 Very good

Nice place to stay
Staff was great. Area was quiet and quaint. Hotel room itself wasn't the best, but you get what you pay for. Although the price was low and the location was good, the hotel room wasn't the best. I know you are there to sleep and shower but it doesn't mean that the room should have mold in the bathroom and an inch of muck on the ceiling fan. Oh yea, we were infested with termites too. I expect certain things based on where I am in relation to what country I'm in. I guess my expectations were a little too high. I would still recommend this hotel. Oh yea, be very careful of the water. I got sick. Got some sort of bacteria. I don't know if it was at the hotel or from one of the many restaurants we visited. We did drink bottled water but make sure you brush your teeth with bottled water and when you are in the shower. refrain from rinsing your mouth.
Verified Hotels.com guest review

8/10 Very good

Affordable clean hotel near everything
It was a beautifully decorated hotel that was clean. A great staff and a nice breakfast served in the courtyard,
Verified Expedia guest review

4/10 Fair

Not so good.
We payed for a superior room and just got a standard room. The room was small, had some areas around corners and inside the closet that were dirty and also the pillows had a strange smell. For two people trying to sleep on a double bed was difficult. Then after I complained they changed us to a superior room that was by far better. Other aspect and it has nothing to do with the hotel is that there is a construction next to the hotel, so after 7:00 AM nobody can sleep due to all the noise. Need to say that breakfast was good, but in my opinion this hotel needs to be updated. The carpets look dirty, the windows don't have a blackout curtains, and because of the doors being very flimsy you do not feel secure in this hotel. I definitely do not recommend it.
Verified Hotels.com guest review

6/10 Good

Hotel in walled city.
The staff was excellent. Hotel is in need of restoration. Beds are hard, poor lighting, mold on ceiling and walls. Jacuzzi doesn't work. No hot water in spas. Also, construction going on next door from 7 until 6:00 everyday.
Verified Expedia guest review

8/10 Very good

Nice Hotel close to restaurants & shopping
After an upsetting start to a Noisy Room & Hard Bed, we were accomodated to a bigger, nicer & Much more quiet room. Staff is very friendly & accomodating.
Verified Expedia guest review

10/10 Exceptional

Boutique Hotel
We loved our stay at Palanque Casa. The staff was friendly and the rooms were beautiful. It is near the walled city and is walking distance to many of the city's attractions. The pool is beautiful, though it is very small. The internet in the lobby is great, however the internet does not work well in the rooms. If you need to be connected at all times, this might be an issue. Again, this is a beautiful hotel, in a nice location, with a wonderful staff.
Verified Hotels.com guest review

10/10 Exceptional

Great Location
We enjoyed our stay here, close to San Diego Square, good restaurants and fun nightlife
Verified Hotels.com guest review

8/10 Very good

Verified Hotels.com guest review

2/10 Poor

my wallet and headphone get stolen in this hotel, be careful with persons there
Verified Hotels.com guest review

10/10 Exceptional

We enjoyed our stay and will be returning in a few days.
Verified Hotels.com guest review

10/10 Exceptional

Great hotel, great location
We spent six night at Palenque and we had a great time. The hotel has the perfect location. It is very close to the Wall, very close to great walks, bars, restaurants and plazas.....but still away from the noise! The staff at the hotel was helpful and friendly. I would totally stay there again.
Verified Expedia guest review

6/10 Good

The people at the hotel were generally kind and considerate. Upon checkin, we did notice that our hand towel and the floor towel next to the shower were filthy. We requested new towels 3 times, and finally after the third time (almost after a full day being there), we received a new hand towel. On one occasion, I explained to the front desk it was dirty and they said new towels were being dried and it would take half an hour - but they never offered to bring me a new towel or even ask what room we were in or even apology, and this request did not result in the new towel. I would say it is a fine spot but they really need to work on cleanliness and customer responsiveness for such requests.
Verified Hotels.com guest review

10/10 Exceptional

Beautiful hotel
I'm so glad i chose this place - it was such a beautiful hotel with a lovely atmosphere. It looks just like the photos. The courtyard is gorgeous and full of plants. The pool was really welcome in hot and sticky cartagena. The staff were all really nice and helpful. I think i was upgrades from a single to a double room, which was lovely and spacious. Felt very luxurious for the price and the included breakfast was great - lots of fresh fruit! Felt verr luxurious for the price. Only downside was the building site right next door - i didnt find it that bad though, but it might bother you if you want silence.
Verified Hotels.com guest review

8/10 Very good

Enjoyed my stay.
This hotel served me well for the money. There was plenty of hot water--had heard that was a concern in other hotels.
Verified Orbitz guest review