Our stay at Encore Resort on Dec 23 2024 until January 7th 2025 was extremely disappointing. Upon arrival, the first home they assigned us was unacceptable, so we had to request a different one. The second home was slightly better but still far from what we expected.
The house they offered as the "only option available" was filthy despite their promise to clean it. The carpets were extremely dirty, with trash scattered throughout the house, including under the beds. Shockingly, we found packages and even a cigar under one of the beds! An underwear from a past guests was found in the washer!
The towels provided were dirty on the very first day, forcing us to wash them ourselves. The same went for the bed sheets—they smelled bad, had hair on them, and were so wrinkled it was obvious they hadn’t been cleaned. The kitchen was also filthy, with dirty floors, grimy cabinets, and even the limited kitchen gadgets provided were in terrible condition.
This house was supposed to accommodate around 20 people, yet there weren’t nearly enough kitchen supplies. What little was provided was outdated and unusable.
The worst part of our stay was the overall dirtiness. The entire house was so dirty that we were uncomfortable walking barefoot, especially on the carpets in the bedrooms.
Encore Resort’s lack of cleanliness and attention to detail made our stay unpleasant and stressful. I would not recommend this resort to anyone looking for a clean and comfortable place.