I recently stayed at Bergen Harbour Hotel, WorldHotels Crafted, and found the experience to be a bit underwhelming and disappointing.
Firstly, we had booked and paid in advance for a standard room 16sq metres as advertised. However, upon arrival at the hotel, we were allocated a smaller room approximately 11 square metre and if you include the very small bathroom an additional 2.88 sq metres. There was a large window with no blinds, and the ceiling was slanted, so that getting out of the bed on one side, I had to bend my head, otherwise my head would have hit the slanted ceiling.
We immediately raised this issue with the hotel staff and spoke to the manager and requested to be moved to the larger room as per our reservation, that is 16 sq metre, standard room. Unfortunately, despite our request and presenting our booking details, the hotel refused to honour the reservation or offer us the correct room. They did offer a superior room but we would have had to paid the additional cost, we decline the offer as did not want to pay extra. All we wanted was the standard room that we had reserved.
Another disappointment was the Breakfast. The selection was limited, and the quality of what was available left much to be desired. For example, the scrambled eggs were lukewarm, which is never a good start to the day.
The receptionist had a brusque demeanour, and made our stay less warm and inviting. While the location is excellent, there is room for improvement in customer service.