2/10 Poor
4 Oct 2018
Worst stay ever. Unhelpful owners
1. We mentioned in our booking that we require a bed for a baby, and when we got there there was a folded regular bed which is not suitable for our 1 year old baby and very dangerous for him to sleep in.
2. When we wake up our baby had bites on his entire leg and arm from something, we are 2 weeks after sleeping there and only now his bites are getting better.
3. The room is not suitable for small children's because a lot of electricity points are available for little kids and for our baby, we hade to take all lamps and t.v out of the room into the small kitchen and there were some electrical items that were connected to the bed.
4. Our baby bumped his head several time on a suspended table. Again, not suitable for small children's.
5. When we came talking to the hotel owner that we can't stay even though we booked 3 nights, because the place is not suitable for our baby boy and we can't enjoy our time and always alert. She said that we should add 50 euro per night to upgrade our booking for a bigger room. Which we saw also was not suitable for kids.
5. We asked from the owner fhat all our problems will be considered and that we will have a refund for 2 night because we really couldnt stay. And the owner replied he will charge us for the other nights because of his cancelation policy.
We had to pay for the nights we didn't slept there and we ordered another hotel. So we paid double for our vacation!!!!
Gal
Gal, 3-night family trip
Verified Hotels.com guest review
