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Soul Beach Boutique Hotel & Spa

4.0 star property
Hotel with spa, near Quinta Avenida

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Photo gallery for Soul Beach Boutique Hotel & Spa

Outdoor pool, pool umbrellas, pool loungers
Grand Presidential Suite Hot Tub with Balcony Collection | Terrace/patio
Outdoor pool, pool umbrellas, pool loungers
Superior Double Room with Balcony | Balcony
Couples treatment room(s), sauna, hot tub, steam room
Near Playa del Carmen Main Beach and Mamitas Beach, Soul Beach Boutique Hotel & Spa offers a serene retreat with a poolside bar, rooftop terrace, and garden. Relax by the outdoor pool or rejuvenate at Soul Spa - guests rave about the helpful staff who make your stay unforgettable.

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Air conditioning
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Near the beach
  • Restaurants and bar/lounge
  • Full-service spa
  • Outdoor pool
  • Rooftop terrace
  • Sauna
  • Steam room
  • Pool bar
  • Room service
  • Business centre
  • Terrace

Feel at home (6)

  • Private bathroom
  • Television
  • Garden
  • Terrace
  • Daily housekeeping
  • Laundry facilities
The current price is 1.396.792 ₫
1.760.468 ₫ total
includes taxes & fees
5 Mar - 6 Mar

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for King Suite with Balcony

King Suite with Balcony | Room amenity

King Suite with Balcony

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Premium bedding
Select Comfort bed
Down duvet
  • 40 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive suite with bathtub

Executive suite with bathtub | Premium bedding, down duvets, Select Comfort beds, minibar

Executive suite with bathtub

Highlights

Furnished balcony
Private indoor hot tub
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Premium bedding
Select Comfort bed
  • 46 sq m
  • Sleeps 2
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Grand Presidential Suite Hot Tub with Balcony Collection

Grand Presidential Suite Hot Tub with Balcony Collection | Premium bedding, down duvets, Select Comfort beds, minibar

Grand Presidential Suite Hot Tub with Balcony Collection

Highlights

Furnished balcony
Separate sitting area
Private indoor hot tub
Air conditioning
Kitchenette
Full-sized fridge/freezer
LED TV
Hypo-allergenic bedding
  • 80 sq m
  • City view
  • Sleeps 3
  • 1 King Bed and 1 Single Sofa Bed

View all photos for Superior Double Room with Balcony

Superior Double Room with Balcony | Premium bedding, down duvets, Select Comfort beds, minibar

Superior Double Room with Balcony

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Premium bedding
Select Comfort bed
Down duvet
  • 40 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Double Room

Superior Double Room | Street view

Superior Double Room

Highlights

Furnished balcony
Air conditioning
Mini-fridge
LED TV
Hypo-allergenic bedding
Premium bedding
Select Comfort bed
Down duvet
  • 40 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

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About the area

Map
Calle 28 número 132, entre 5ta Avenida y Avenida 10, Playa del Carmen, QROO, 77710

What's nearby

  • Quinta Avenida - 1 min walk
  • Mamitas Beach - 5 min walk
  • Playa del Carmen Main Beach - 5 min walk
  • Quinta Alegría Shopping Mall - 6 min walk
  • Playa del Carmen Maritime Terminal - 19 min walk

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 49 min drive
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.) - 12.3 miles/19.8 km

Restaurants

  • ‪Starbucks - ‬1 min walk
  • ‪El Diez Parrilla Argentina - la 5ta Avenida, Playa del Carmen - ‬1 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Micaela's - ‬1 min walk
  • ‪Restaurante Ojitos Mios - ‬2 min walk

About this property

Soul Beach Boutique Hotel & Spa

Soul Beach Boutique Hotel & Spa features a rooftop terrace and puts you only steps from Quinta Avenida. Guests can grab a bite to eat at the restaurant and visit the spa to be pampered with deep-tissue massages, body wraps or facials. Other highlights include an outdoor pool, a poolside bar and a sauna. Fellow travellers love the helpful staff.

Languages

English, Spanish

At a glance

DONE

Hotel size

    • 31 rooms
    • Arranged over 4 floors
DONE

Arriving/Leaving

    • Check-in start time: 3 PM; check-in end time: midnight
    • Contactless check-in and check-out are available
    • Express check-in/out available
    • Minimum check-in age – 18
    • Check-out time is noon
    • Contactless check-out
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card, debit card or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
    • Minimum Spring Break check-in age is 18
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Restaurant
  • Bar/lounge
  • Poolside bar
  • Private dining
  • Room service (limited hours)

What to do

  • Beach nearby
  • Motor boating nearby
  • Scuba-diving nearby

Working away

  • Business centre

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Luggage storage
  • Pool loungers
  • Pool umbrellas
  • Romance packages

Facilities

  • Safe-deposit box at front desk
  • Rooftop terrace
  • Garden
  • Picnic area
  • Mosquito nets
  • An outdoor pool
  • Full-service spa
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Lift
  • Wheelchair-accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Closed-captioned TV
  • Lowered view port in door
  • Lowered locks/deadbolt
  • Low-height worktop and sink
  • Low-height desk
  • Low-height bed
  • Grab bar near toilet
  • Lever door handles
  • Wheelchair-width doorways

Room amenities

Be entertained

  • 55-inch LED TV
  • Cable TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Down duvet
  • Blackout curtains
  • Premium bedding
  • Selected Comfort mattress

What to enjoy

  • Furnished balcony

Freshen up

  • Private bathroom
  • Shower only
  • Designer toiletries
  • Hairdryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Paper towels

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Soul Spa has couples treatment room(s). Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a hot tub, a steam room and Turkish bath/hammam.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Fees & policies

Refundable deposits

  • Breakage deposit: MXN 2000 per stay

Mandatory fees

You'll be asked to pay the following charges by the property at check-in or checkout. Fees may include applicable taxes:
  • A tax is imposed by the city: MXN 56.57 per accommodation, per night
This property's listed breakage deposit is refundable at check-out, pending room inspection.

Pool, spa, & gym (if applicable)

  • Guests under 18 years old are not allowed in the spa
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

Construction is underway at a neighbouring building and there may be noise disturbance from the construction work.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing that there's a first aid kit on-site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.

Also known as

Soul Beach Luxury Boutique Hotel Playa del Carmen
Soul Beach Luxury Boutique Hotel
Soul Beach Luxury Boutique Playa del Carmen
Soul Beach Luxury Boutique
Soul & Spa Playa Del Carmen
Soul Beach Luxury Boutique Hotel Spa
Soul Beach Boutique Hotel & Spa Hotel
Soul Beach Luxury Boutique Hotel Spa Adults Only
Soul Beach Boutique Hotel & Spa Playa del Carmen
Soul Beach Boutique Hotel & Spa Hotel Playa del Carmen

Frequently asked questions

Is there a pool at Soul Beach Boutique Hotel & Spa?

Yes, there's an outdoor pool.

Are pets allowed at Soul Beach Boutique Hotel & Spa?

Sorry, neither pets nor service animals are allowed.

What are the check-in and check-out times at Soul Beach Boutique Hotel & Spa?

Check-in start time: 3 PM; check-in end time: midnight. Check-out time is noon. Express check-in and check-out and contactless social distancing and check-out are available.

Is there an on-site casino at Soul Beach Boutique Hotel & Spa?

No, this hotel doesn't have a casino, but Riviera Gran Casino (13-min walk) is nearby.

What is there to do at Soul Beach Boutique Hotel & Spa and nearby?

Have fun with nearby activities such as boat tours, fishing and powerboating. Indulge in a treatment at the spa and enjoy a swim in the outdoor pool. Soul Beach Boutique Hotel & Spa also has a sauna and a steam room, as well as a picnic area and a garden.

Are there restaurants at or near Soul Beach Boutique Hotel & Spa?

Yes, there's an on-site restaurant.

Does Soul Beach Boutique Hotel & Spa have any outdoor private spaces?

Yes, every room features a furnished balcony.

What's the area around Soul Beach Boutique Hotel & Spa like?

Soul Beach Boutique Hotel & Spa is a short 1-minute walk from Quinta Avenida and 5 minutes' walk from Playa del Carmen Main Beach.

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Soul Beach Boutique Hotel & Spa Reviews

Reviews

7.6

Good

8.4/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Exceptional

I would stay here again
Lilia, 1-night trip

8/10 Very good

The Spa was absolutely amazing !!!!!!
Carl, 3-night trip

8/10 Very good

Close to 5th Avenue
Estela, 8-night trip

10/10 Exceptional

Thank you
Miguel, 7-night trip

10/10 Exceptional

Very good
Great location, clean, great staff and good price
Adela Liliana, 1-night trip

10/10 Exceptional

I enjoyed my stay. The rooftop pool was about 6 ft deep & warm. The room is really spacious & super clean. The facilities could make some minor changes like update the pool tile, replace outside chairs, and renovate the elevator. There’s also a spa downstairs which was absolutely a good time & reasonably priced for the services. All in all I would stay here again. This place is a few feet from 5th avenue & 20mins for Xplor park.
Robyn, 2-night trip

10/10 Exceptional

What’s not to like. It’s even a block from senior frogs.
Brian, 1-night trip

10/10 Exceptional

Good value, nice rooftop pool area. Attentive staff, good location
Robert, 1-night trip

10/10 Exceptional

It is close to pretty much all the cool places in Playa.
Juan Carlos, 2-night trip

6/10 Good

Small hotel pool not worth it, cold water and a cockroach as asked to be removed but nobody did. Thought that’s was fair and stayed in room. No top sheet just thin blanket. Not a four star.
scott, 1-night trip

8/10 Very good

It’s a cute property with a great location. Even though it’s in the heart of everything property was quiet. Beds and pillows could be better.
Kevin, 4-night trip

10/10 Exceptional

Right off 5th ave. And far enough away for the major night clubs so your not up all night from the music
mark, 4-night trip

10/10 Exceptional

First time in Playa del Carmen and this place was awesome! Close to the beach, and close to the shops. Excellent service from the staff. The hotel, itself, was very modern. Room was really nice, pool area, so relaxing. The breakfast was amazing, would definitely stay here again!
Luis, 3-night trip

4/10 Fair

No air conditioning in the lobby alots off mosquito at the lobby elevators is very slow on check out no reception was available only the security man don’t not understand English I had too use my translator
Rebecca, 1-night trip

6/10 Good

The hotel was in a great location. The room was spacious and clean, and the balcony looked into an atrium, although the music from the main floor would echo up in the morning, and it was quite loud. Beach/pool towels were already in the room, which was very convenient. On the downside, we were not able to get hot water in the shower.
Stacy, 1-night trip

8/10 Very good

Nice budget hotel. Good value for money. The only issue was wifi which was spotty and made it hard to work remotely. Bandwidth was not sufficient for Zoom meetings.
Ismet, 2-night trip

10/10 Exceptional

staff services were great. great customer service. security/door man (Guerremo) is an amazing person with great customer service. always willing to assist. Arturo also had amazing customer service. always made me feel welcomed and was willing to provide great customer service. went beyond to assist me in any way possible. My room was always clean. cleaning service and the girl who assisted me during breakfast was great. Spa experience was also great.
cecilia, 15-night trip

6/10 Good

Hola The staff was very nice and the location perfect and good rate. My toilet was broken I had to get it fixed and the hot water was not working yesterday but worked today. This morning I went downstairs to get a water but I couldn’t - I had 500 pesos and a credit card but the person working wanted me to have smaller change. I had to leave the hotel to get a water.
Colin, 1-night trip

6/10 Good

Overall nice place was very upset when checking out as they charged 750 pesos for a small quarter size mark on the sheet that I could have removed myself and they will remove. There is no need to charge 60 US dollars for something like that. Due to that one incident I will not be returning there as you do not treat your guests like that.
Shauna Lea, 7-night trip

10/10 Exceptional

Soul Beach was the perfect choice for my stay in Playa. It’s was the perfect location to entertainment, food and the beach. The room was amazing and the hotel staff was great also. The only down fall was the rooftop pool and bar closes too earlier they close it at 8pm. The other rooftop around are open late and have live entertainment. But Soul Beach rooftop does have music just need to stay open later. But overall I rate this hotel a 4.5/5!
Nicholas Derrrell, 3-night trip

8/10 Very good

Second time there
The front desk brown guy has terrible customer service skills, he is very rude, unrespectful and helpless, he yields and swears aloud in Spanish compleining about guests and how now he has to pay his “worker meal” and more, he is slow and miss details in check in. The security staff is amazing and the best! They helped me with internet matters that the receptionist didn’t care. It was my second stay there, I love the location and the rooms, however this time one bed missed clean sheets and had previous guest’s hair,if I were with another traveller I would ask the dirty bed to be changed and clean. I hope next time front desk and housekeeper staff do better their tasks. I love the location and that’s why o go there.
Liliana, 2-night trip

2/10 Poor

Noisy Required to pay extra mystery fee?
Glenn, 2-night trip

8/10 Very good

Water pressure and amount of hot water is horrible for this property even after they came and "fixed" the issue it was only slightly better. I left desiring a hot shower. Noise can echo through the building sometimes but not an issue to sleep. The bed is comfortable and linens were very clean. Wifi never worked in my room.

4/10 Fair

No hot water/no water pressure.
Believe others when they say there is no hot water and no water pressure. If you stay in a room with a tub, it is for show only- again no hot water and no water pressure to fill the thing up to actually take a bath. When no hot water was reported I was told I should have turned the handle the other way- I tried that and waited minutes for hot water to appear- and it never did. There is so little water pressure it will actually stop running altogether despite being on. I’ve stayed in this area oF PDC many times. I won’t return to this particular property again.
4-night trip

2/10 Poor

DO NOT stay at this hotel. Upon check in we proceed to the room. After opening the door the smell of mold was so strong and over powering. Air conditioning did not work. The faucet had NO RUNNING WATER. Shower glass was full of stains and had not been cleaned. Horrible experience with the staff as they could not speak English. Did not stay in the room for longer then 10 minutes and was still charged for 3 nights with no refund. STAY AWAY!!! I have videos... Does anyone know how to upload?
Trevor, 3-night trip