Didn't catch the name of the staff, but that's where hotel staff from many other places should come to learn manners.
Overall this is a town for older people, who comes to spa procedures, so that is the public you meet also in this hotel. We were just stopping for a night on our way to San-Marino, but got a pleasant surprise and mainly thanks to the staff here.
Place is not fresh, but it's very well kept, clean and comfortable. Rooms are large and well planned for ventilation, so we slept with no air-con and just windows opened and that's in July in Italy!!! Short walk to old town, restaurants, vine bar. Decent breakfast.