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Phoenix Hotel

3.5 star property
Ski hotel with free ski shuttle, near Hakuba Valley Ski Area

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Phoenix Hotel

Free WiFi, bed sheets
Fireplace
Public bath
Bar (on property)
Front of property

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Airport transfer
  • Free breakfast
  • Bar
  • Ski facilities
  • Non-smoking
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • Restaurants and bar/lounge
  • Free ski shuttle
  • Free train station pick-up
  • Free train station drop-off
  • Free bus station shuttle
  • Ski storage
  • Ski passes
  • Sauna
  • Airport shuttle
  • Terrace
  • Reception fireplace
Feel at home
  • Fridge
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Deluxe Twin Room (Triple Room)

Free WiFi, bed sheets

Deluxe Twin Room (Triple Room)

Highlights

Heating
Fridge
Flat-screen TV
Bidet
Bathrobes
Hairdryer
Free bottled water
Electric kettle
  • Sleeps 2
  • 2 Single Futons

Room (Western-Japanese Room)

Highlights

Heating
Fridge
Flat-screen TV
Bidet
Bathrobes
Hairdryer
Free bottled water
Electric kettle
  • Sleeps 2
  • 1 Double Bed and 1 Single Futon

View all photos for Superior Single Room

Free WiFi, bed sheets

Superior Single Room

Highlights

Heating
Fridge
Flat-screen TV
Bidet
Bathrobes
Hairdryer
Free bottled water
Electric kettle
  • Sleeps 1
  • 1 Single Futon

View all photos for Deluxe Twin Room

Free WiFi, bed sheets

Deluxe Twin Room

Highlights

Heating
Fridge
Flat-screen TV
Bidet
Bathrobes
Hairdryer
Free bottled water
Electric kettle
  • Sleeps 2
  • 2 Single Futons

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Free WiFi
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About the area

Map
4690-2 Hokujo, Hakuba, Nagano, 399-9301

What's nearby

  • Hakuba Valley Ski Area - 1 min walk - 0.0 km
  • Hakuba Happo-One Ski Area - 10 min walk - 0.9 km
  • Happo-one Adam Gondola - 10 min walk - 0.9 km
  • Happo One Sakka Ski Lift - 13 min walk - 1.2 km
  • Hakuba Iwatake Ski Resort - 4 min drive - 3.3 km

Getting around

  • Hakuba Station - 6 min drive
  • Chikuni Station - 11 min drive
  • Nakatsuchi Station - 15 min drive
  • Free train station pickup
  • Airport shuttle (surcharge)
  • Free train station drop-off
  • Free ski shuttle
  • Free bus station shuttle

Restaurants

  • ‪カフェアンドバー ライオン - ‬11 min walk
  • ‪日本料理雪 - ‬7 min walk
  • ‪アンクル スティーブンス - ‬14 min walk
  • ‪ももちゃんクレープ 八方本店 - ‬10 min walk
  • ‪万国屋 - ‬13 min walk

About this property

Phoenix Hotel

Placing you only steps from Hakuba Valley Ski Area, Phoenix Hotel features a free ski shuttle. Guests can indulge in massages, and Mimi's Restaurant & Bar serves breakfast and dinner. A bar/lounge, a sauna and a terrace are other highlights. Ski passes and storage are also available.

Languages

English, French, Italian, Japanese

At a glance

Hotel size

  • 12 rooms
  • Arranged over 2 floors

Arriving/Leaving

  • Check-in time starts at 4 PM
  • Contactless check-in and check-out are available
  • Minimum check-in age – 18
  • Check-out time is 10 AM
  • Contactless check-out

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • The front desk is open daily from 7 AM - 10 PM
  • Front desk staffed during limited hours
  • If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Required at check-in

  • Credit card, debit card or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Pets

  • Pets not allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • On-site parking only available on request
  • Free uncovered on-site self-parking
  • Free off-site parking within 1640 ft; booking required

Transfers

  • Airport shuttle on request (available 24 hours a day)*
  • Free train station shuttle from 7:00 AM to 10:00 PM*
  • Free bus station shuttle

Off-site

  • Free ski shuttle

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Free continental breakfast each morning 7 AM–9:30 AM
  • Restaurant
  • Bar/lounge

Travelling with children

  • Children's menu
  • Children's games

What to do

  • Bike tour information
  • Ecotours nearby
  • Hiking/biking trails nearby
  • Mountain biking nearby
  • Kayaking nearby
  • Hot springs nearby
  • Fishing nearby

Services

  • Front desk (limited hours)
  • Concierge services
  • Tour/ticket assistance
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Ski storage
  • Snow sports gear

Facilities

  • 1 building/tower
  • Safe-deposit box at front desk
  • Terrace
  • Fireplace in reception
  • Sauna
  • Lockers available

Ski

  • Free ski shuttle
  • Ski passes
  • Ski storage
  • Ski lifts nearby
  • Ski runs nearby
  • Skiing lessons nearby
  • Ski area nearby
  • Snow tubing nearby
  • Snowboarding nearby
  • Ski hire shops
  • Snowmobiling nearby
  • Snowshoeing nearby

Room amenities

Be entertained

  • Flat-screen television

Home comfort

  • Heating
  • Coffee/tea maker
  • Electric kettle
  • Dressing gowns and slippers
  • Laundry detergent

Sleep well

  • Bed sheets provided

Freshen up

  • Bidet
  • Free toiletries
  • Hairdryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Free WiFi
  • Phone

Food and drink

  • Fridge
  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • Tatami (woven mat floors)
  • Guidebooks/recommendations
  • Local maps
  • Restaurant dining guide

Special features

Spa

Services include massages. Public bath/onsen services include an indoor public bath and yukata (Japanese robe).

Dining

Mimi's Restaurant & Bar – This restaurant serves breakfast and dinner. A children's menu is available. Reservations are required.

Fees & policies

Optional extras

  • Airport shuttle service is offered for an extra charge of JPY 16900 per person (one-way)

Renovations and closures

The property is closed between 16 April and 14 December.

Children & extra beds

  • Rollaway beds are available for JPY 8000.0 per night
  • Guests must contact this property in advance to reserve cots/infant beds and high chair

Parking

  • Guests must contact this property in advance to reserve on-site parking

Pool, spa, & gym (if applicable)

  • Hot springs access available from 8:00 AM to 10:00 PM

Policies

The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property does not have lifts.
Guests can rest easy knowing that there's a fire extinguisher, a security system and a first aid kit on-site.
This property accepts credit cards.
Cashless transactions are available.
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities.

Also known as

Phoenix Hotel Hakuba
Phoenix Hakuba
Phoenix Hotel Hotel
Phoenix Hotel Hakuba
Phoenix Hotel Hotel Hakuba

Frequently asked questions

Is Phoenix Hotel currently open?
The property is closed between 16 April and 14 December.
Does Phoenix Hotel offer free cancellation for a full refund?
Yes, Phoenix Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Phoenix Hotel?
Sorry, pets aren't allowed.
Is parking offered on site at Phoenix Hotel?
Yes, there's free self parking.
Is an airport shuttle service offered by Phoenix Hotel?
Yes, an airport shuttle is available. The charge is JPY 16900 per person one-way.
What are the check-in and check-out times at Phoenix Hotel?
You can check in starting at 4 PM. Check-out time is 10 AM. Contactless social distancing and check-out are available.
What is there to do at Phoenix Hotel and nearby?
During the winter, enjoy nearby recreation such as snowboarding and skiing, and return when the snow melts for boat tours and fishing. Additional recreation nearby includes hot springs and ecotours. Phoenix Hotel also has a sauna.
Are there restaurants at or near Phoenix Hotel?
Yes, there's an on-site restaurant, Mimi's Restaurant & Bar.
What's the area around Phoenix Hotel like?
Phoenix Hotel is a short 1-minute walk from Hakuba Valley Ski Area and 10 minutes' walk from Hakuba Happo-One Ski Area.

Phoenix Hotel Reviews

Reviews

9.6

Exceptional

10/10

Cleanliness

10/10

Staff & service

10/10

Amenities

10/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Exceptional

I really enjoyed my stay at the Phoenix. Not only was the staff was very friendly and accommodating, but they spoke English. It's not too far of a walk to good food and they offered shuttles to the ski park, even after i missed the pick up time. My room was very clean. The ski locker was very convenient and nothing got stolen. The onsen was great and the restaurant had the best steak I've ever had in my life. Thank you Phoenix staff for the great stay. I would definitely stay there again.
Thomas, 6-night trip
Verified Expedia guest review

10/10 Exceptional

Great little hotel. Very friendly and accommodating staff. Good amenities and comfy futons (we had the superior triple room). Mimi’s restaurant is amazing. The in-house Onsen is great as well - definitely give that a go!
8-night trip with friends
Verified Expedia guest review

10/10 Exceptional

Great hotel and close to the snow
Had a great week here at the Phoenix hotel in hakuba. Staff very friendly and Is managed by an Australian couple The hotel restaurant is very good. Worth trying the bear, wild boar and venison pie!!
Richard, 7-night trip
Verified Expedia guest review

8/10 Very good

Clean and comfortable room. Hotel staff offered to pick us up and drop us off at the bus terminal when we arrived/departed. They also have a shuttle to the ski slopes each morning. Breakfast included is very good. Restaurant looks very nice for dinner also, but they were booked out during our stay (you'll have to book ahead if you want to eat there). Hotel also has an onsen which is great for relaxing after skiing. Location is a bit far from the main areas for dinner, so if you are looking to go out in the evening then you will have to time it with the local shuttle bus which has a stop at the next hotel (less than five minutes walk away).
4-night romance trip
Verified Hotels.com guest review