2/10 Poor
8 Oct 2019
It's a TOTAL SCAM
This hotel is a very BIG SCAM!!!! Never will I ever book if it's a Zen room! Unlike Reddoorz that you can really rely that it's a livable room. What's worse is they don't refund you of your room. The room is expensive for it's state but we chose to leave as it's totally not a good condition to stay. There's molds in the room which is hazardous especially we have an infant and a toddler. The room is not as what is shown in the photo. I booked for a family room with Queen Size and twin size bed. The photo shows they are beside each other, neat and clean under 1 room. Reality is the twin size bed is outside and is on top of the room with no AC. We Want a Full Refund of our Unused Booking!
Cheers
Cheers, 1-night family trip
Verified Hotels.com guest review