The staff here is amazing, very friendly and helpful. Our baggage was lost at the airport and the staff was helpful in suggestions and expressed genuine concern and advice in getting it back, I'm very thankful to them for this. We used their driver transport to get there from the airport, the driver was also very accommodating to us and the car was a very nice black Mercedes. The food at the bistro in the hotel was also very good, I recommend trying it as it was just as good if not better than all the other food I had in Rome. We had a jacuzzi in our room, which was very nice after our long days out walking the streets. The location is great too, we were able to walk to all the places we wanted to visit, the Colosseum was the furthest walk taking about 30 minutes - and the scenery along the way made the walk worth it! I definitely recommend, very happy with our stay, nothing negative to say.