Carretera Pachuca-Tulancingo KM 11.750, Barrio de San Juan Tizahuapan, Pachuca, HGO, 43580
What's nearby
Plaza Q Mall - 9 min drive - 9.5 km
Monumental Clock of Pachuca - 11 min drive - 11.8 km
Galerias Pachuca Mall - 12 min drive - 13.4 km
Hidalgo Stadium - 13 min drive - 13.6 km
Tuzoofari Zoo - 17 min drive - 9.6 km
Getting around
Benito Juarez International Airport (MEX) - 98 min drive
Restaurants
Don Horacio - 4 min drive
Salon de Eventos RAGIMA - 7 min drive
Quinta Diamante Pachuca - 4 min drive
Pastes Kikos - 5 min drive
Tacos rodeo - 5 min drive
About this property
Hotel Hacienda
Hotel Hacienda is a great choice for a stay in Pachuca. For a bite to eat, guests can visit La Carreta, which serves local cuisine and is open for breakfast, lunch and dinner.
Languages
Spanish
At a glance
Hotel size
17 rooms
Arriving/Leaving
Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age – 18
Check-out time is 1 PM
Contactless check-out
Restrictions related to your trip
Check COVID-19 restrictions
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Required at check-in
Credit card, debit card or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cots (infant beds)
Pets
No pets or service animals allowed
Other information
Designated smoking areas
No stag or hen parties
Property amenities
Food and drink
Restaurant
24-hour room service
Services
24-hour front desk
Facilities
Built in 2008
Garden
Fireplace in reception
Television in common areas
Colonial architecture
Room amenities
Be entertained
40-inch flat-screen TV
Cable TV channels
Sleep well
Bed sheets provided
What to enjoy
Fireplace
Separate sitting area
Freshen up
Private bathroom
Shower only
Free toiletries
Towels
Stay connected
Free local calls
More
Daily housekeeping
Special features
Dining
La Carreta – This diner specialises in local cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
Fees & policies
Policies
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag and hen parties.
This property does not have lifts.
This property accepts credit cards. Cash is not accepted.
Also known as
Hotel Hacienda Pachuca
Hacienda Pachuca
Hotel Hacienda Hotel
Hotel Hacienda Pachuca
Hotel Hacienda Hotel Pachuca
Frequently asked questions
Does Hotel Hacienda offer free cancellation for a full refund?
Yes, Hotel Hacienda does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in, depending on the property's cancellation policy. Just make sure that you check this property's cancellation policy for the exact terms and conditions.
Are pets allowed at Hotel Hacienda?
Sorry, neither pets nor service animals are allowed.
What are the check-in and check-out times at Hotel Hacienda?
Check-in start time: 3 PM; check-in end time: midnight. Check-out time is 1 PM. Contactless social distancing and check-out are available.
What is there to do at Hotel Hacienda and nearby?
Hotel Hacienda has a garden.
Are there restaurants at or near Hotel Hacienda?
Yes, La Carreta offers local cuisine.
Hotel Hacienda Reviews
Reviews
7.4
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.0/10
Cleanliness
8.0/10
Staff & service
7.8/10
Amenities
7.4/10
Property conditions & facilities
8.8/10
Eco-friendliness
Reviews
6/10 Good
13 Oct 2020
Service was great. Jr. Suite not so great. Skylight leaks. Room is too big so heater doesn't work. S lot of ants in restroom. They dont give you a room key you have to keep asking them to open up the room everytime you leave and come back. They tolds us not to leave anything of value because it might get stolen. Bed is worn out. Not enough bed sheets. Jacuzzi takes for ever to heat up not enough hot water.
Verified traveller
2-night trip
Verified Hotels.com guest review
8/10 Very good
11 Oct 2020
Carlos
Carlos, 2-night family trip
Verified Hotels.com guest review
4/10 Fair
11 May 2018
The bed was very hard and was not a comfortable place to stay.
Verified traveller
1-night trip
Verified Orbitz guest review
8/10 Very good
14 Aug 2023
El colchón estaba en muy malas condiciones
Patricia
Patricia, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
7 May 2022
Un pequeño hotel de paso muy acogedor. Delicioso desayuno. Muy buena atención de su personal
Rosney Alfaro
Rosney Alfaro, 1-night romance trip
Verified Expedia guest review
6/10 Good
26 Oct 2021
Regular.
Las llaves de agua no de la regadera no se pueden regular, sale muy caliente o muy fria. Creo que se trata de un calentador de paso que corta el suministro al exisitir presión del agua fria. Las almohadas tenian una bolsa de plástico debajo de su funda eso es muy incomodo.
Rafael
Rafael, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
23 Aug 2021
Que no había chimenea
Ignacio
Ignacio, 2-night romance trip
Verified Expedia guest review
8/10 Very good
3 Jan 2020
varios de mis objetos personales se perdieron después de la limpieza muy mal😡
Fue un buen lugar cercano al negocio a tratar. Sin embargo, creí que era un hotel normal y no que también fuera Motel.
Mauricio
Mauricio, 1-night business trip
Verified Hotels.com guest review
2/10 Poor
18 Nov 2019
Es una mentira eso no es un Hotel, es un MOTEL.
TERRIBLE EXPERIENCIA, NO LO RECOMIENDO PARA NADA!!!!!
Verified traveller
2-night family trip
Verified Expedia guest review
8/10 Very good
18 Nov 2019
Verified traveller
1-night trip
Verified Expedia guest review
10/10 Exceptional
28 Oct 2019
ricardo
ricardo, 1-night romance trip
Verified Hotels.com guest review
10/10 Exceptional
21 Oct 2019
Todo estuvo muy bien, el único inconveniente es que no allá servicio de restaurante las 24 horas
Andrés
Andrés, 1-night romance trip
Verified Expedia guest review
10/10 Exceptional
14 Oct 2019
El servicio, habitación y ubicación me gustaron mucho, aparte que varias amistades nos quedamos en el hotel nos atendieron muy bien nos dejaron convivir en las habitaciones (obviamente todo controlado) y tener tu propia cochera y la habitación personal es agradable al igual que sea todo rustico
RECOMENDADO!!!
Verified traveller
1-night family trip
Verified Expedia guest review
10/10 Exceptional
30 Jun 2019
Carlos Roberto
Carlos Roberto, 1-night romance trip
Verified Hotels.com guest review
8/10 Very good
22 Apr 2019
victor manuel
victor manuel, 1-night family trip
Verified Hotels.com guest review
4/10 Fair
19 Apr 2019
me gusto la limpieza de la habitacion, no me gusto el servicio de agua caliente en la regadera salia agua caliente hasta las 9:00 de la mañana y yo la nececitaba para las 8:00 a.m. otra cosa el lugar esta algo alejado del centro para mis recorridos. el trato fue amable. desayuno muy pobre tambien.
Verified traveller
6-night trip
Verified Expedia guest review
6/10 Good
15 Apr 2019
Verified traveller
1-night trip
Verified Expedia guest review
8/10 Very good
27 Dec 2018
Muy buena experiencia en el hotel, el desayuno y cena no son buenos, es una oportunidad de mejora. Hubo un pequeño problema con la regadera pero el personal fue muy amable y lo solucionó.
Verified traveller
1-night romance trip
Verified Hotels.com guest review
2/10 Poor
8 Nov 2018
EL HOTEL QUE ANUNCIAN ES UN HOTEL DE PASO NO DE TIPO FAMILIAR
OAMR
OAMR, 2-night trip
Verified Expedia guest review
8/10 Very good
22 Oct 2018
UN HOTEL MUY "RICO", CONFORTABLE , ACOGEDOR YO CREO QUE IDEAL PARA PAREJAS, ME ENCANTO
Verified traveller
1-night trip
Verified Expedia guest review
2/10 Poor
22 Apr 2018
No es muy bueno
Nada que ver con las fotos. De entrada está en una zona super lejana las instalaciones dejan mucho que desear, nada que ver con las fotos
Verified traveller
1-night trip
Verified Expedia guest review
8/10 Very good
1 Apr 2018
estancia
No deberian incluir como una atraccion debla habitacion la chimenea ya que no te dejan usarla, pero en general la estancia fue buena. Es mas un motel que un hotel. El desayuno que incluyen es cafe (agua caliente con cafe) jugo (medio chafa) y pan tostado. podría mejorar.
jorge alberto
Verified Hotels.com guest review
2/10 Poor
1 Apr 2018
He llegado al hotel y me enteré que estaba lejos como de una hora para llegar a HUASCA, mi destino de mi viaje.
Cuando yo preparé mi viaje en línea en EXPEDIA NO HABÌA NINGUNA INFORMACIÓN DE QUE EL HOTEL ESTABA TAN LEJOS.
LLegué al hotel, a la rezepción y volví a mi casa.
Ya marqué a EXPEDIA para informar de este mal servicio de información en línea.
Me van a regresar el monto que pagué en la tarjeta de credito, se lo agradezco a final estoy haciendo todos mis viajes por EXPEDIA, como ustedes lo pueden mir en mis itinerários programados desde el año pasado y van hasta proximo mes de mayo.
Gracias y espero providencias a este respeto
Eduardo Favero