6/10 Good
24 Feb 2020
Decent hotel in the middle of the city
My overall rating for Golden Pine Hotel is average. It does have its ups and downs.
Location: GPH is located near the middle of the city making it easily accessible to many establishments, restaurants, fast food and parks. Burnham Park, McDonalds and Jollibee are within a few minutes by foot. Other restaurants are nearby as well. I would say the location is ideal as everything is within reach.
Service: Service was decent at best. While nothing untoward happened, I felt there were some points of improvement with the overall service. Sometimes, the staff is not attentive to your needs. I remember asking for the bottled water that was complimentary for the room I booked and it took a while before they gave it to me and had to ask at least twice. Some amenities did not work: wi-fi, hair dryer, hot/cold water, etc.
Condition: The hotel needs some reconditioning. Carpets are worn and dirty. Tiles on the ground floor lobby were missing. The rooms were decent though, but it is obvious that the furniture is rather outdated.
Food: The food was good and the cafe does have a little bit of a selection of Western and Filipino dishes. My booking came with complimentary breakfast, although I found that the choices were poor. The buffet breakfast they had one day only consisted of two main meats (chicken adobo and fried fish), rice and scrambled eggs. There was not a lot of selection available.
Overall, it is a decent hotel, but not worth what I paid for.
Jonathan
Jonathan, 2-night family trip
Verified Hotels.com guest review
