2/10 Poor
1 Aug 2019
we have booked a double room with balcony, but instead were placed in a very small dirty room with the air conditioner that didn’t work. The room had a single bed and no balcony. We requested several times to be placed in the room that we have already payed for, but reception staff only stated that they are fully booked. The service is awful, the rooms are dirty and the restaurants are unsanitary. This is clearly NOT a 5 star hotel, and not even 3 star one. I wish I have chosen something else. Also please note that I speak basic Turkish, fluent English and Russian. The staff members claim to speak English and German, however, they cannot. Even their Russian is disappointing.
Mariya
Mariya, 7-night family trip
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