I stayed in the resort for one week with my girlfriend to celebrate our anniversary. The check in staff were welcoming, professional, and accommodated us with our stay. Our stay in the hotel has been great there are no complaints, unfortunately the service in the restaurants we reserved has been terrible. There were only three restaurants out of four that has gone great. The staff are disrespectful and judgmental when we speak with them. Coming from a 5 star resort, the service is severely lacking which is unacceptable. All restaurants are far from each considering the resort is combined with other hotels; while there is transportation to get us there I find it extremely inconvenient having to move far just to be receive disappointment from the restaurant staff’s service and having to return back again. Good restaurants we recommend are Sports Bar, Thali Restaurant, Mashua, MEAT Restaurant, Buffet (sometimes), and the hotel bars.
However, the stay in our hotel has been amazing, the staff in our hotel has been amazing. There are amazing entertainment in the pool and the guest lobby has been amazing. We had several complaints that we directed them and they gave us resolutions. All our concerns we took them to Orly. We highly recommend speaking to him if you have any complaints or questions. Overall, this resort is not the one for us and we will unfortunately not return unless there are good offers and conditions of improving the behavior of their staff.