Needs Improvement in Customer Service Training
I’ve stayed at this Marriott Residence Inn last year and again this year, and while I generally enjoy the hotel, it’s clear that more attention is needed when it comes to customer service training. The reception staff seems to change often, and while some individuals are excellent and very helpful, others are not equipped to handle even basic requests.
The rugs was dirty they had to change me from room, the second one was better but still dirty rug, the tat need a deep cleaning.
For example, I recently needed to make an international call, and when I asked the receptionist how to do so, he simply said he didn’t know, adding that no one had ever asked him before. He didn’t offer to find a solution or speak to a manager, which was disappointing. I believe this could have been handled better with proper training.
While I love the hotel and appreciate its amenities, the customer service aspect really needs to be addressed. I also noticed that the reception team seems to be composed mostly of young men. I didn’t see much diversity, with only one woman present when I was checking out. I think the hotel could benefit from more diversity and inclusion in their staff.