General Location is relatively good, near UBahn and next to bus stops with frequent buses. Immediate area not so classy (hotel next to Strip Bar), but all in all OK. The Welcome was poor, a smile and a few welcoming words would have been nice after a long trip but it didn’t take long. It was made clear that if I wanted my room cleaned every day I should come to reception before 11am and request it. A sign in the lift said this was for “ecology’s sake” but it’s the first sign they can’t get the staff, or can’t retain the staff (management issue). I did see some evidence of cleaning in the room, but not every day. The back of the sink unit was covered in dirt and hair. I mentioned it to the receptionist, who was polite and helpful on this occasion, and it was cleaned when I returned later.
The biggest issue with this hotel, and maybe the Quentin chain as a whole is that their central reservations department was uncontactable, no telephone number and they did not respond to several emails from me, or from the hotels.com agent. The receptionist told me it takes them 4 days to respond, but I didn’t get any reply at all.
I felt a bit sorry for the staff & felt that this hotel is a sinking ship. I stay in Berlin regularly but won’t return as there are much better hotels in the same budget. Basically this hotel could be something much better but seems to be neglected and mismanaged. Shame. Mostly bad, but not totally so. But why bother?